At National Bank, client satisfaction is at the heart of our
concerns. We like to know that you hold the products that best suit
your needs. That’s why, from time to time, the Bank could contact you
to tell you about a special targeted offer or advise you regarding a
product that would need to be renewed soon.
The phone numbers we use are:
- 514-394-8497 or 514-938-6515 (Montreal area)
- 514-871-7174 or 1-833-479-7980 or 1-833-479-7981 or 418-692-6024 (Quebec)
- 1-833-479-7982 ou 1-833-479-7983 or 416-868-1266 (Ontario)
- 514 938-6515 (Mtl)
- 1 833 479-7984 (Ontario)
833 473-4939 (QC)
- 1 833 818-9747 (QC)
If you no longer wish to be solicited by the Bank, please contact Customer
Service or visit your branch to speak with a representative.
Clients may also receive automated calls or text messages from
National Bank's Perception department. Fees apply, based on your
service provider. The numbers used for these
communications are 1-877-985-4202 or 262-898 (BNC-TXT).
National Bank works with specialized business partners to better
measure its clientele’s satisfaction. Our telephone and email surveys
are used to further develop personalized offers and services to better
meet your needs. Leger Marketing is a partner of National Bank and
helps us quantify the client experience. Leger Marketing’s phone
number and email are: 1-866-895-0032, NBCNoReply@LEGERMETRICS.COM.
Your name, contact information, and details about your most
recent transaction (date, channel, and type of transaction) are
securely shared to evaluate your level of satisfaction. Clients who do
not wish to be surveyed can opt out by calling Leger or sending an
email to: Sondages.Surveys@bnc.ca.
National Bank Panel
You may be asked to participate in a panel which is a group of
clients who agree to be contacted occasionally to give their opinion
on a topic, to answer surveys or to participate in studies. To create
this panel, we use the services and tools of our research partner
The address used to invite you to the panel is email@example.com.
Once registered, panel-related communications are provided by firstname.lastname@example.org.
This registration form will only be used for your panel registration.
Please note that, as part of the panel activities, we will never ask
you to reveal your last name, your username, your password or even to
sign in to your account. Finally, panelists who no longer wish to be
consulted can signify it by using the "Unsubscribe" link at
the bottom of e-mail pages received by email@example.com.