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Did you have an experience that didn't meet your expectations? We’re dedicated to providing you with a service that meets your needs. Your satisfaction is our priority.
Follow our 3-step process to make a complaint and quickly resolve your dissatisfaction.

In compliance with the Support Orders and Support Provisions (banks and Authorized Foreign Banks) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) regulations, the following offices have been designated by National Bank of Canada for the service of enforcement notices in the below noted provinces.

Alberta, Northwest Territories, Nunavut, Yukon 
Calgary Branch 
301 - 8th Avenue South West 
Calgary (Alberta) T2P 1E4

British Columbia 
Vancouver Branch 
805 West Pender Street 
Vancouver (British Columbia) V6C 1K6

Manitoba 
Winnipeg Main Branch 
179 Provencher Blvd. 
Winnipeg (Manitoba) R2H 0G4

New Brunswick, Newfoundland, Nova Scotia 
Operation Site 
4, Place Laval, Suite 600 
Laval (Quebec) H7N 5Y3

Ontario 
Operation Site 
4, Place Laval, Suite 600 
Laval (Quebec) H7N 5Y3

Prince Edward Island 
Charlottetown Branch 
NBC Tower 
132Kent Street 
Charlottetown (PEI) C1A 7L1

Québec 
Operation Site 
4, Place Laval, Suite 600 
Laval (Quebec) H7N 5Y3

Saskatchewan 
Saskatoon Branch 
116 2nd Avenue South 
Saskatoon (Saskatchewan) S7K 1K5

NATCAN Trust Company designates the following office for all provinces : 
Operation Site 
4, Place Laval, Suite 600 
Laval (Quebec) H7N 5Y3

The Human resources service center (HRSC)

The Human resources service center (HRSC) is strictly reserved for the use of present or past employees, as well as retirees of the National Bank who do not have access to the National Bank intranet site and wish to ask or transmit information related to their professional life at National Bank. For example: To obtain a letter confirming employment.

To contact us

As a security measure, please provide the following information in your email:

  • Last name
  • First name
  • Date of birth (dd/mm/yyyy)
  • Status : employee, retiree, ex-employee

You can contact the Human resources service center by clicking on the following link: hr.servicescenter@nbc.ca

Response time

Requests are treated between one and three business days following reception.

Read the FAQ

 

Employee Ombudsman Office

The Employee Ombudsman Office is a neutral, impartial entity that reports directly to the President and Chief Executive Officer of National Bank.
 
The services offered by the Employee Ombudsman Office are reserved strictly for employees, retirees and former employees seeking assistance in resolving problems they are experiencing in their lives at work or to report a case. Note that the anonymity of employees is preserved, if desired.


Clients are invited to contact the Client Complaint Appeal Office (CCAO).

 

Contact Employee Ombudsman Office

Internal mail to transit 4640-1


Opening hours

Monday to Friday: 8 a.m. to 8 p.m.  (by appointment from 5 p.m. to 8 p.m.)

 
Response time

Requests will be acknowledged within 24 hours.

Solicitation

At National Bank, client satisfaction is at the heart of our concerns. We like to know that you hold the products that best suit your needs. That’s why, from time to time, the Bank could contact you to tell you about a special targeted offer or advise you regarding a product that would need to be renewed soon.

The phone numbers we use are: 

  • 514-394-8497 or 514-938-6515 (Montreal area) 
  • 514-871-7174 or 1-833-479-7980 or 1-833-479-7981 or 418-692-6024 (Quebec) 
  • 1-833-479-7982 ou 1-833-479-7983 or 416-868-1266 (Ontario)
  • 514 938-6515 (Mtl)
  • 1 833 479-7984 (Ontario)
  • 1 833 473-4939 (QC)
  • 1 833 818-9747 (QC)

If you no longer wish to be solicited by the Bank, please contact Customer Service or visit your branch to speak with a representative.

Clients may also receive automated calls or text messages from National Bank's Perception department. Fees apply, based on your service provider. The numbers used for these communications are 1-877-985-4202 or 262-898 (BNC-TXT). 

Surveys

National Bank works with specialized business partners to better measure its clientele’s satisfaction. Our telephone and email surveys are used to further develop personalized offers and services to better meet your needs. Leger Marketing is a partner of National Bank and helps us quantify the client experience. Leger Marketing’s phone number and email are: 1-866-895-0032, NBCNoReply@LEGERMETRICS.COM.
 
Your name, contact information, and details about your most recent transaction (date, channel, and type of transaction) are securely shared to evaluate your level of satisfaction. Clients who do not wish to be surveyed can opt out by calling Leger or sending an email to: Sondages.Surveys@bnc.ca.

National Bank Panel

You may be asked to participate in a panel which is a group of clients who agree to be contacted occasionally to give their opinion on a topic, to answer surveys or to participate in studies. To create this panel, we use the services and tools of our research partner Dialogs.

The address used to invite you to the panel is communications@marketing.bnc.ca. Once registered, panel-related communications are provided by admin@panelbnc.ca.
 
This registration form will only be used for your panel registration. Please note that, as part of the panel activities, we will never ask you to reveal your last name, your username, your password or even to sign in to your account. Finally, panelists who no longer wish to be consulted can signify it by using the "Unsubscribe" link at the bottom of e-mail pages received by admin@panelbnc.ca.

Consult our list of statutory holidays. Our branches will be closed for the dates listed.

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