How do I unlock my credit file?

If your credit report is locked, you'll need to contact one of the credit offices to help unlock it.

To reach Equifax:

Visit their website, or
Call 1-877-493-8785

To reach TransUnion:

Visit their website, or
Call 1-800-663-9980, Monday to Friday, from 8 a.m. to 8 p.m. (ET).

Related questions

What is a banker's acceptance?

Learn more about a banker’s acceptance and the numerous benefits for your business with in-depth articles and FAQs from our Business Help centre.

Are credit scores affected if a locked file is consulted?

Learn more about the impact on your credit score if you access your locked file, and more information regarding your credit score.

What is an operating line of credit and its advantages?

Learn more about the benefits of an operating line of credit and how it may benefit your business. Visit our Business Help centre for more information.

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