FAQs
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What is a SecurID token?
The SecurID token helps you protect yourself against fraudulent transactions when you sign into our online banking for business platform.
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How do I order a SecurID token?
Learn how to order a SecurID token to secure your employees' access to online banking for business with our Business Help centre.
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What’s two-step authentication?
Learn how to authenticate yourself with a verification code from our online banking services platform.
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Browsers that work with online banking for business
Want to discover which web browsers you can use to connect to online banking for business? Visit our Business Help centre.
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Granting access to a new user in a business group
Discover how to give a new user access to a business group in your online banking for business, and what that means for your business.
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First steps for giving access to a new user
Discover how to give a new user access to online banking for business, and what that means for the online management of your business.
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How do I sign in to online banking for business with my password?
Learn how to sign in to the online banking services platform with a password.
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Types of users and administrators within online banking for business
Learn more about the different types of users or administrators in online banking for business and their varying accesses.
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New administrator guide
Discover the new business administrator's guide to online banking for business.
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New user guide
Discover the New user guide in online banking for business for help signing in, navigating the platform, and much more.
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How do I sign in to online banking with my SecurID token?
Learn how to sign in to the online banking services with a SecurID token.
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How do I sign in to online banking for the first time?
Learn how to sign in to online banking services for the first time with your user ID and temporary password.
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I forgot the password to my business account
Forgot your password? Learn how to reset it to sign in to online banking for business.
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How to unlock my account by resetting my password?
Learn how to unlock your account by resetting your password from our online banking services platform.
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How do I activate a SecurID token?
Learn how to activate your SecurID token in a few quick steps from our online banking platform.
More questions by subcategory
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Profile and preferences
Do you have questions about the profile and preferences in our online banking services for businesses? Find answers in our Business Help centre.
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Guides and resources
Do you have questions about the resources and guides in online banking for business? Find answers in our Business Help centre.
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National Bank mobile app
Do you have questions about the National Bank app for businesses and its benefits? Find the answers in our Business Help centre.