These past two weeks, National Bank has seen record use of its
services from clients looking for advice on banking, financing,
insurance, wealth management, trading securities and more. This
situation is due to the economic and financial impacts of the COVID-19
pandemic and major turbulence in financial markets throughout the
world. In these unprecedented circumstances, we understand that people
With the approach of the new month, we are expecting higher traffic
in branches and our call centre. That's why National Bank is asking
its clients to stay safe at home as much as possible and use our
digital solutions. If you have not yet signed up for National Bank
online, this is the ideal time to do so. These solutions are efficient
and secure and will make your day-to-day banking easier.
"Building relationships has always been central to the Bank's
identity. Since the crisis began, our priority has been to ensure
employees' safety while continuing to support our clients during this
difficult time. But today, to make sure we protect as many people as
possible, we're asking that clients use our digital solutions and
consider whether their transactions are truly urgent and necessary, or
whether they can be postponed for a few weeks," said Lucie
Blanchet, Executive Vice-President – Personal Banking and Client
Experience at National Bank.
1. Payment deferrals for Personal Banking clients: NEW ONLINE FORM
Today, the Bank uploaded a new form so you can request a mortgage payment
deferral, without leaving your home. A similar form will soon be
available for personal loans.
2. Cashing government cheques: SIGN UP NOW!
Many clients have not yet signed up for direct deposit for
government cheques. Our branch personnel will insist on this. Sign up here:
o Federal: Direct Deposit Enrolment Form
o Quebec: Request for Direct Deposit
3. Commercial Banking clients
Please visit nbc.ca/business for regularly updated information
on government relief and programs available to support you during
these uncertain times.
4. Daily transactions
Many transactions can be completed online. We ask that clients use
online banking instead of our telephone services, which are primarily
dedicated to urgent customer requests. Here are a few examples:
- View the balance of investment accounts (nbc.ca and
- Initiate, change or cancel pre-authorized
contributions (PACs) for mutual funds (nbc.ca)
- Buy, sell or
trade mutual funds (nbc.ca)
- Request a credit card limit
- Stop a payment (nbc.ca)
a cheque (mobile)
- Pay a bill (nbc.ca and mobile) etc.
Clients can also use our automated telephone banking menu to
perform certain transactions. They can:
- Hear their account balance
- Pay bills
their most recent banking and credit card transactions
- Check prices on mutual funds
Reminder: Cash-free contactless transactions
Clients have the following options:
- Contactless payment by credit card – amounts can exceed $100
at participating merchants
- Contactless payments – debit
- Mobile debit or credit payments through a
- Online purchases
- Online transfers or
Please note that we have revised the business hours of some
branches. Please consult the branch locator for details.
A bank committed to the community
National Bank is also pleased to announce that it has donated its
advertising airtime for the coming weeks and its scheduled social
media posts to support Héma-Québec as it encourages citizens to donate blood.
The Bank also responded to an appeal from United Way Centraide
Canada and announced a donation of $500,000 to the COVID-19 Community
Response and Recovery Fund intended to support those most in need in
communities affected by the pandemic. The Bank's donation, along with
community donations collected via the United Way Centraide Canada online platform,
will be used to provide essential services, community services and
services for senior citizens.
Furthermore, the Bank has donated $50,000 to Breakfast Club of
Canada to help children who depend on the Club for a healthy,
In closing, we'd like to thank all healthcare professionals and
everyone fighting on the front lines of this pandemic, including our
employees and other people in jobs considered essential to keep our
society running smoothly.