FAQs
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How do I stop a cheque or pre-authorized debit payment?
Learn how to stop a cheque payment or pre-authorized debit when you sign in to your online banking for business.
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In which accounts can I make deposits?
Discover the accounts in which you can make deposits using the National Bank app for businesses. Keeping track of your finances is easier than ever.
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Which accounts can I use to make transactions in the app?
Discover the accounts from which you can make transactions in the National Bank app for businesses with our Business Help centre.
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Should I keep the original cheque if the deposit was made?
We want to confirm that your deposit has been transferred into your account and that all our procedures have been completed before you get rid of your cheque.
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The Sign button isn’t working. What can I do?
Is your sign button blocked? Follow the steps to unblock it during a transaction in the National Bank app for businesses.
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How do I deposit a cheque using the mobile app?
Learn how to deposit your cheques with the National Bank app for businesses. Consult our Business Help centre for more information.
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How do I activate and manage my alerts?
Want to learn how to activate and manage your alerts in online banking for business? Consult the Business Help centre.
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How do I approve pending transactions?
Learn how to approve pending transactions in online banking for business. For more information, check out our Business Help centre.
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When will deposited funds be available?
Find out when funds are available in the National Bank app after a deposit. You can contact your advisor to change your deposit/withdrawal limit.
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What is the cut-off time for making a same-day deposit?
You can make a deposit and receive it in your account the same day if you make your deposit by the cut-off time.
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How do I install the National Bank app for businesses?
Learn how to download the National Bank app for businesses to manage your business, view users accesses, upload files, and keep track of your business.
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How many cheques can I deposit at once using the mobile app?
Do you have multiple cheques that you want to cash at once? Discover how many you can deposit at a time with the National Bank app.
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What transactions can I make from the National Bank app?
Discover the list of transactions you can sign for online banking for business.
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Why can’t I deposit a cheque using my mobile device?
Discover the possible reasons as to why you are unable to deposit a cheque with your mobile device with our Business Help centre.
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Can I sign for a subsidiary's transaction from my business in the app?
It is possible to sign for a subsidiary's transaction from your main company. Discover the different ways to do so in the National Bank app for businesses.
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What deposits can I make with the National Bank app?
Discover the types of deposits you can make with the National Bank app for businesses and which of your users can perform those transactions.
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How can I manage my subsidiaries' accounts online?
Discover how to efficiently manage your various subsidiary accounts online with your online banking for business.
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How do I make a deposit with my mobile device?
Depositing funds from your mobile device is easier than ever. Be sure to provide the necessary authorization to access the mobile deposit option.
More questions by subcategory
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Access and Sign-in ID
Do you have questions about accessing and signing in to online banking for business? Find answers in our Business Help centre.
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Profile and preferences
Do you have questions about the profile and preferences in our online banking services for businesses? Find answers in our Business Help centre.
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Guides and resources
Do you have questions about the resources and guides in online banking for business? Find answers in our Business Help centre.
