FAQs
-
What is a request for funds, and how do I respond?
Learn about an Interac e-Transfer® request and the steps to take to complete it and send money from your online banking for business.
-
How do I send or manage an Interac e-Transfer?
Learn how to send and manage an Interac e-Transfer® with just a few simple steps from your online banking for business.
-
How do I deposit an Interac e-Transfer?
Learn how to deposit an Interac e-Transfer® with your online banking for business in just a few simple steps.
-
Why do I need to give my consent for an Interac e-Transfer®?
Learn why consent is required when you send an Interac e-Transfer® on behalf of your business. For more information, consult the Business Help centre.
-
Has the signature procedure changed for Interac e‑Transfer®?
Your business’s signature authorization procedure for Interac e‑Transfer® is the same as with other types of transactions.
-
Will payment user rights apply to Interac e-Transfer?
For your information, payment user rights of online banking for business also apply to Interac e-Transfer®.
-
Why do I have to create a question when I add a recipient?
Learn why you need to create a question and answer when you add a recipient for an Interac e-Transfer®. You can consult the Business Help centre.
-
What if a recipient is unable to answer a security question?
Learn what happens when a recipient incorrectly answers the security question for an Interac e-Transfer®. Find answers in our Business Help centre.
More questions by subcategory
-
Account management
Do you have questions about managing your account in online banking for business? Find answers in our Business Help centre.
-
Payments and transfers
Do you have questions about payments and transfers in online banking for business? Find answers in our Business Help centre.
-
Reports and statements
Do you have questions about reports and statements in our online banking services for businesses? Find answers in our Business Help centre.
-
Foreign exchange
Do you have questions about foreign exchange and the international solutions available to you? Find answers in our Business Help centre.
-
Digital deposits
Do you have questions about digital deposits in our online banking services for businesses? Find answers in our Business Help centre.
-
File transfers and download reports
The Business Help centre can help answer any questions about the transfer of files and download of reports in online banking for business
