FAQs
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How do I accept credit card payments from my clients?
Did you know there are different solutions that enable your business to receive credit card payments from your clients? Learn more.
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How do I deposit a cheque using the mobile app?
Learn how to deposit your cheques with the National Bank app for businesses. Consult our Business Help centre for more information.
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How do I send and manage a wire transfer?
For more information on how to send and manage a wire transfer from your online banking for business, consult the Business Help centre.
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How do I dispute a credit card transaction?
Here are the steps to follow to dispute a transaction made with your credit card from your online banking for business.
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How do I deposit an Interac e-Transfer?
Learn how to deposit an Interac e-Transfer® with your online banking for business in just a few simple steps.
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How do I apply for business credit cards available to me?
Discover the different business credit card offers and choose one that suits you best. Consult our Business Help centre for more information.
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How do I add a biller or a beneficiary online?
Consult our Business Help centre to learn how to add a bill or beneficiary in your online banking for business.
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How do I make or manage a payment to another provider?
Learn how to make or manage a payment to another private service provider with online banking for business.
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What is my line of credit balance?
The balance displayed when you consult your line of credit represents the amount used in your online banking for business.
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Why do I need to give my consent for an Interac e-Transfer®?
Learn why consent is required when you send an Interac e-Transfer® on behalf of your business. For more information, consult the Business Help centre.
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What is my line of credit balance?
The balance displayed when you consult your line of credit represents the amount used in your online banking for business.
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Managing transfers between accounts in the same currency
Learn how to make and manage a transfer between your accounts in the same currency using online banking for business.
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How do I activate and manage my alerts?
Want to learn how to activate and manage your alerts in online banking for business? Consult the Business Help centre.
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Can I make a payment to a personal account?
You have a few options available to you for making a payment to a personal account. For more information, consult our Business Help centre.
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I made a payment, but it hasn't been withdrawn. Why?
A payment still hasn't been withdrawn from your account? Verify if a signature from the second administrator is required.
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How do I stop a cheque or pre-authorized debit payment?
Learn how to stop a cheque payment or pre-authorized debit when you sign in to your online banking for business.
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How do I make and manage a salary deposit?
Discover how to make and manage a salary deposit when you sign in to your online banking for business platform.
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How do I pay my taxes or government remittances?
Learn how to pay your taxes or government remittance when you sign in to your online banking for business.
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How do I approve pending transactions?
Learn how to approve pending transactions in online banking for business. For more information, check out our Business Help centre.
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How do I send or manage an Interac e-Transfer?
Learn how to send and manage an Interac e-Transfer® with just a few simple steps from your online banking for business.
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How do I make or manage a payment to a provider?
Learn how to make or manage a payment to a public service provider when you sign in to online banking for business.
More questions by subcategory
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Account management
Do you have questions about managing your account in online banking for business? Find answers in our Business Help centre.
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Reports and statements
Do you have questions about reports and statements in our online banking services for businesses? Find answers in our Business Help centre.
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Foreign exchange
Do you have questions about foreign exchange and the international solutions available to you? Find answers in our Business Help centre.
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Digital deposits
Do you have questions about digital deposits in our online banking services for businesses? Find answers in our Business Help centre.
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Interac e-Transfer®
Do you have questions about Interac e-Transfer? Find answers in our Business Help centre.
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File transfers and download reports
The Business Help centre can help answer any questions about the transfer of files and download of reports in online banking for business
