FAQs
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How do I stop a cheque or pre-authorized debit payment?
Learn how to stop a cheque payment or pre-authorized debit when you sign in to your online banking for business.
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How do I accept credit card payments from my clients?
Did you know there are different solutions that enable your business to receive credit card payments from your clients? Learn more.
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How do I deposit a cheque using the mobile app?
Learn how to deposit your cheques with the National Bank app for businesses. Consult our Business Help centre for more information.
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How do I make and manage a salary deposit?
Discover how to make and manage a salary deposit when you sign in to your online banking for business platform.
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How do I send and manage a wire transfer?
For more information on how to send and manage a wire transfer from your online banking for business, consult the Business Help centre.
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How do I dispute a credit card transaction?
Here are the steps to follow to dispute a transaction made with your credit card from your online banking for business.
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How do I activate and manage my alerts?
Want to learn how to activate and manage your alerts in online banking for business? Consult the Business Help centre.
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How do I send or manage an Interac e-Transfer?
Learn how to send and manage an Interac e-Transfer® with just a few simple steps from your online banking for business.
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How do I make or manage a payment to a provider?
Learn how to make or manage a payment to a public service provider when you sign in to online banking for business.
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How do I approve pending transactions?
Learn how to approve pending transactions in online banking for business. For more information, check out our Business Help centre.
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How do I deposit an Interac e-Transfer?
Learn how to deposit an Interac e-Transfer® with your online banking for business in just a few simple steps.
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How do I apply for business credit cards available to me?
Discover the different business credit card offers and choose one that suits you best. Consult our Business Help centre for more information.
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How do I add a biller or a beneficiary online?
Consult our Business Help centre to learn how to add a bill or beneficiary in your online banking for business.
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I made a payment, but it hasn't been withdrawn. Why?
A payment still hasn't been withdrawn from your account? Verify if a signature from the second administrator is required.
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Can I make a payment to a personal account?
You have a few options available to you for making a payment to a personal account. For more information, consult our Business Help centre.
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How do I pay my taxes or government remittances?
Learn how to pay your taxes or government remittance when you sign in to your online banking for business.
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How do I make or manage a payment to another provider?
Learn how to make or manage a payment to another private service provider with online banking for business.
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Managing transfers between accounts in the same currency
Learn how to make and manage a transfer between your accounts in the same currency using online banking for business.
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What is my line of credit balance?
The balance displayed when you consult your line of credit represents the amount used in your online banking for business.
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Why do I need to give my consent for an Interac e-Transfer®?
Learn why consent is required when you send an Interac e-Transfer® on behalf of your business. For more information, consult the Business Help centre.
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What is my line of credit balance?
The balance displayed when you consult your line of credit represents the amount used in your online banking for business.
More questions by subcategory
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Account management
Do you have questions about managing your account in online banking for business? Find answers in our Business Help centre.
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Reports and statements
Do you have questions about reports and statements in our online banking services for businesses? Find answers in our Business Help centre.
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Foreign exchange
Do you have questions about foreign exchange and the international solutions available to you? Find answers in our Business Help centre.
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Digital deposits
Do you have questions about digital deposits in our online banking services for businesses? Find answers in our Business Help centre.
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Interac e-Transfer®
Do you have questions about Interac e-Transfer? Find answers in our Business Help centre.
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File transfers and download reports
The Business Help centre can help answer any questions about the transfer of files and download of reports in online banking for business
