FAQs
-
Is National Bank of Canada’s transaction website secure?
Learn more about how you can implement Enhanced Security measures for when you access your National Bank accounts online.
-
What are cookies?
Learn more about what recognition cookies are, how National Bank uses them, and the role they play in identifying your devices.
-
How is my business protected by National Bank?
We take cyber security very seriously. Learn about the different resources available to you to protect your business against fraud attempts.
-
Do I have to register my devices for future connections?
Learn why it’s important to register your computer or device when you sign in to online banking for business.
-
Can I register several workstations (computers)?
Want to access your account while on the go? Learn how to register multiple workstations from a computer to a mobile device.
-
How do I order a SecurID token?
Learn how to order a SecurID token to secure your employees' access to online banking for business with our Business Help centre.
-
How does Enhanced Security recognize my computer?
Learn how Enhanced Security helps recognize your computer or device when you connect to online banking for business.
-
What is Enhanced Security?
We treat your information with the utmost care. Learn about the Enhanced Security implemented by National Bank to protect your online access.
-
How do I delete a device that's registered to my profile?
Need to remove access from a device? No problem. Learn how to remove devices that are no longer in use, registered to your profile.
-
Does Enhanced Security help protect against cyber threats?
Cyber security risks are a part of our world. Learn how Enhanced Security reduces the risk of unauthorized online access to your bank accounts.
-
What are the privacy settings and how can they be changed?
We’ve added two additional privacy settings to protect your personal information. Find out what they are and how to change them in your online banking for business.
-
What to do with an inactive registered device in my profile?
Did you buy a new phone or laptop? Find out if it’s recommended to leave a computer or device you no longer use registered to your profile.
-
Is it safe to make transactions using online banking for business?
We pride ourselves on our secure systems. Learn more about why it’s safe to carry out transactions online using online banking for business.
-
What are the best tools that can help protect my business?
You can never be too careful these days. Learn more about the different ways you can protect your business against fraud attempts.
-
Can I opt out of Enhanced Security?
You can never be too careful, that's why we always recommend added levels of security. Learn more about the pros of using Enhanced Security on your devices.
-
How do I report fraudulent transactions and activities?
Security should always be the top priority. Learn how to identify and report suspicious behaviour in your business account.
-
How do you use our information?
Discover how we use your personal information, as part of our privacy policy.
-
Will my device be recognized regardless of connection used?
Are you trying to access your account from somewhere new? Find out if your mobile device or laptop can be recognized from different Internet accesses.
-
Can National Bank access information stored on my devices?
Your privacy is important. Discover the details as to why National Bank cannot access your personal information stored on your workstations.