Bank holiday calendar

Here is the list of holidays when the bank is closed. To see the business hours of the regular calendar, please see the Contact page.

2025

2025 Details Where celebrated
Wednesday, January 1 New Year's Day National holiday
Thursday, January 2 Day after New Year’s Quebec only
Monday, February 17 Family Day / Louis Riel Day Manitoba, P.E.I. Alberta, Ontario, Saskatchewan, N.S. B.C.
Friday, April 18 Good Friday (Easter) National holiday
Monday, May 19 Victoria Day National holiday except Quebec
Journée nationale des patriotes Quebec only
Tuesday, June 24 Fête nationale du Québec Quebec only
Tuesday, July 1 Canada Day National holiday
Monday, August 4 Civic Day Except Quebec and P.-E.-I.
Monday, September 1 Labour Day National holiday
Tuesday, September 30 National Day for Truth and Reconciliation National holiday
Monday, October 13 Thanksgiving Day National holiday
Tuesday, November 11 Remembrance Day National holiday
Thursday, December 25 Christmas Day National holiday
Friday, December 26 Boxing Day National holiday

2024

Statutory holidays: the impact on your transactions

See how your transactions are processed when our branches and offices are closed.

 

Personal
Scheduled payments Payments scheduled on a statutory holiday will be processed the next business day. To avoid delays that could result in fees, we suggest that you advance the date of your scheduled payment.
Payroll deposits If your employer has followed the procedures detailed below for a statutory holiday, your pay will be deposited electronically as usual. Otherwise, your pay will be deposited on the next business day.

 

Business
Service provider payments (e.g., Hydro-Québec), and electronic payments They can be carried out on working days excluding statutory holidays.
Payments from other billers
Government remittances - Canada and Quebec
Government remittances - Other provinces
International payments (SWIFT)
Forward contacts/Foreign exchange and derivatives office Offices are closed; you will not be able to reserve a term contract or an exchange rate.
Mobile deposit and Scanner
Loan transactions They will be processed the next business day.
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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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