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Important notice - business

COVID-19: Answer Bank 

Updated – August 31, 2020  

Support measures 

We will provide you with information on the various relief measures and other programs as soon as they become available. 

In the meantime, if you are experiencing urgent financial difficulties and if you have an account manager we invite you to contact your account manager in priority if you have one.

If not, please contact our National Bank Business Central® customer service to discuss possible solutions specific to your situation. 

Canada Emergency Business Account 

The Canadian government has established an emergency account for businesses. This program allows small and medium-sized businesses and non-profit organizations to apply for a loan, interest-free until December 31, 2022.

This loan is intended for SMEs and NPOs that paid $0 or less than $1,500,000 in salaries in 2019. Organizations that paid less than $20,000 in salaries will be invited to submit proof of non-deferrable expenses in 2020, of more than $40,000, on the government website. Loan applications must be submitted through an online form no later than October 31, 2020. 

For more details, visit our page:

Emergency Business Account

Investissement Québec: Concerted Temporary Action Program for Businesses (PACTE)

See the terms and conditions of Investissement Québec

This measure is intended for companies operating in Quebec that have a satisfactory history of profitability but are currently experiencing a precarious situation and are in temporary financial difficulty because of COVID-19.  

This program gives you access to a working capital loan or line of credit of a minimum of $71,500.  

If you have an account manager, please contact them directly.

If not, please contact our National Bank Business Central® customer service at 1-844-394-4494, Monday to Friday from 8:00 a.m. to 6:00 p.m. (ET), extension 4-1.

Export Development Canada's Business Credit Availability Program (BCAP)   

See the terms and conditions of Export Development Canada

This measure is intended for businesses exporting or not operating in Canada that are experiencing difficulties because of COVID-19.  

This program allows you to obtain an operating line of credit or cash flow loan of up to $6.5 million in CAD. 

If you have an account manager, please contact them directly.

If not, please contact our National Bank Business Central® customer service at 1-844-394-4494, Monday to Friday from 8:00 a.m. to 6:00 p.m. (ET), options 4-1. 

The Business Development Bank of Canada (BDC) and National Bank Co-Lending Program 

See BDC’s details and eligibility criteria

This program is for businesses operating in Canada that are facing financial difficulties related to COVID-19. It provides access to a cash flow loan at a variate rate. Loan amounts range from $312,500 to $12,500,000 CAD, depending on the business’s sales. It is possible to have a repayment moratorium of up to 12 months. Several exclusions apply.

If you have an account manager, contact them directly. 

Canada Emergency Wage Subsidy (CEWS)

See details on CEWS

The Government of Canada is providing a subsidy of up to 75% of employee wages for businesses affected by COVID-19, retroactive from March 15, 2020. This subsidy is extended for eligible employers until November 21, 2020.

Return procedure for a Canada Emergency Wage Subsidy (CEWS)

You may need to return all or part of the subsidy you have already received if you:

  • Sent the CRA any amendments to a previous application
  • Made a calculation or data entry error for a claim period
  • Found out that you do not qualify for the subsidy after you received a payment
  • Received a notice from the CRA that, following a review, your claim had been reduced or denied

Any excess amount of wage subsidy you received that is not returned may be subject to penalties.

Payment paid by direct deposit

If you need to return a wage subsidy paid in full, contact National Bank Business Central® at 1-844-394-4494, or your account manager to request a return.

If you need to return only a portion of the payment, please refer to the CEWS webpage.

Payment received by cheque

If you need to return all of part of the wage subsidy, please refer to the CEWS webpage.

Canada Emergency Commercial Rent Assistance (CECRA)

The program is intended for small businesses experiencing financial difficulty as a result of COVID-19. This assistance, offered in the form of forgivable loans to owners of eligible commercial buildings, is intended to reduce rent by at least 75% for the months covered by the program.   

To apply, visit Canada Mortgage and Housing Corporation (CMHC)

Canada Revenue Agency (CRA) direct deposit 

Sign up for direct deposit with the Canada Revenue Agency to quickly receive government assistance including the Canada Emergency Wage Subsidy (CEWS) 

Learn more

Cash flow calculator 

This tool allows you to get a better picture of your financial situation by estimating your needs for the coming months. Download it now to start estimating

Government of Canada 

The federal government has put a series of measures and programs in place to support businesses during COVID-19.

Among others, the programs help with the following:

  • Avoiding the laying-off and rehiring of employees
  • Getting access to credit
  • Creating jobs and opportunities for young people
  • Deferring tax payments or waiving certain imposed rates

See details for business support measures


Other programs have been established to help the following sectors:

  • Agriculture, agri-food, aquaculture and fisheries
  • Culture, heritage, and sport
  • Air transport
  • Tourism
  • Energy
  • Non-profits and charities

See details for support measures by sector

Government of Québec, cities of Montreal and Québec  

Government of Ontario 

The government of Ontario has introduced financial support and tax relief measures to help businesses during the crisis. 

See details 

Government of British Columbia 

The government of British Columbia has introduced various programs and measures to help businesses depending on their sector. 

See details 

Government of New Brunswick 

The government of New Brunswick has introduced support measures and guidance for businesses. 

See details 

Government of Alberta 

The government of Alberta has proposed various deferrals and support measures. 

See details 

Government of Saskatchewan 

The government of Saskatchewan has introduced several support measures for businesses. 

See details 

Government of Prince Edward Island 

The government of Prince Edward Island offers programs for entrepreneurs and self-employed workers. 

See details 

Government of Nova Scotia 

The government of Nova Scotia has announced several measures to help support businesses. 

See details 

Government of Manitoba 

The government of Manitoba has launched initiatives to support businesses in the province. 

See details 

COVID-19: National Bank answers your questions

Discover our articles and videos for some clarity on the current situation.

Visit our advice section


What measures should I follow to visit a branch?

It’s important to follow the recommendations issued by government authorities and limit your trips to essential places only, such as grocery stores and pharmacies.

For our clients aged 70 and over, who have returned from a trip, have symptoms, or have doubts about their health, we ask that you respect the isolation period recommended by government authorities.

What preventative measures are in place to ensure the safety of clients and employees at a branch? 

We are always monitoring the number of people in our branches to ensure a 2-meter distance between employees and clients.

Additional hygiene measures have been implemented in our branches, ABMs and offices such as more frequent cleaning of the premises and disinfectant gel dispensers at the entrance.

Please note that certain branches have closed or adopted new business hours. Check our branch locator for our updated business hours. 


Please note that the weekly limit for receiving Interac e-Transfers® has increased from $70,000 to $100,000. 

How do I make my daily transactions? 

Our customer service centres are receiving a very high volume of calls. To carry out your daily transactions, sign in to your Internet Banking Solutions for Business or National Bank app to:

  • Pay your utility bills
  • Pay other suppliers
  • Transfer funds by Interac e-Transfers® to anyone in Canada 
  • Complete and submit government remittances
  • Deposit cheques (via National Bank app)
  • Order cheques 
  • Download eStatements 
  • Request a stop payment on a cheque or pre-authorized debit
  • Manage your incoming and outgoing cash flow 

Is it possible to edit or stop a pre-authorized debit or cheque?  

Yes, you can edit or stop a pre-authorized debit or cheque. To support you during the COVID-19 situation, we have temporarily waived the fees for stop payments until September 30, 2020. 

  •  For a stop payment, sign in to your Internet Banking Solutions for Business: 
  • Under Other services in the left menu, click Stop payment 
  • Select the type of payment you want to edit or stop 
  • Follow the instructions 

How do I learn to use Internet Banking Solutions for Businesses?  

Visit the Help center, available when you sign in to your account: 

Internet banking screenshot

Does my business credit card allow me to make a contactless payment over $100? 

The National Bank Business, Platinum Business and Premia credit cards allow contactless payment above $100 at participating merchants. To find out the limit for a specific business, contact the merchant in question directly.  

Postal delays 

Due to the current situation, a slowdown in postal services could delay the delivery of some items. For international shipments, we suggest you follow-up with your postal service provider since each case differs. 


Need to make a transaction quickly? Sign in to your Internet Banking Solutions for Business or National Bank app to carry out your daily transactions. 


Criminals always try and get away with fraudulent activities during a time of crisis, and the current situation with Covid-19 is no exception. 

How can I make sure I don’t fall victim to fraud? 

Be aware of the increasing number of phishing emails, text messages, false social media news and other fraudulent calls.  
Neither National Bank, a public health authority, nor the government will ask for your personal information by email, text message, or with hyperlinks and attachments in emails.

Stay vigilant

Never click a link in an email or text message without thinking, and don’t open attachments without being sure who sent them. Never give out your Social Insurance Number, password, or other personal information over the phone, even if the person insists. 

Here are some hints of a fraudulent email or text message: 

  • A clickable link in the text or an attachment 
  • A lack of precision in the request 
  • An unusual mailing address, i.e. is very long or looks like an official address, but isn’t 
  • And spelling mistakes in the text

To protect yourself:

  • Always download your apps from official websites 
  • Always check the reliability of the website you’re visiting 

What should I do if I receive a message appearing to come from National Bank? 

National Bank will never ask for your personal information, sign-in credentials, or account information by email or text message. The Bank will also never insert a link for you to sign in to your online bank directly from an email or text message.
If you ever receive messages appearing to come from National Bank with these features, do not click on any link in the message as this is a fraud attempt. Immediately forward the email to and proceed to delete it.

The Bank may, however, insert redirection links to webpages in its communications.

For more information, read our Phishing article

To learn more about the best practices in fraud prevention, visit our ABC of security

Loan insurance 

Will my employee or I be protected by disability insurance if we have COVID-19 and have to be absent from work? 

If you can no longer perform the usual duties of your job because of the illness, the claim may be admissible. 

Note that a 60-day waiting period applies at all times, as does the exclusion of pre-existing conditions. For more details, consult your insurance policy. 

I am self-employed and have to temporarily close my business because of the current COVID-19 situation. Can I get disability insurance for my loans? 

Disability insurance covers situations where you would be unable to perform the usual duties of your job because of illness. Job loss is not an illness so the claim would not be admissible. 

How to make a claim? 

Due to the current situation, the wait time to speak to an agent is longer than usual. This is why we are reviewing our procedure for submitting a loan insurance claim. 

 Please refer to the Claim page for full details.


I want to interrupt my trip and have full protection with my Mastercard® Corporate card. How does the reimbursement work? 

Trip interruption covers your trip expenses if you have to interrupt or extend your trip due to one or more factors predetermined by the Insurer. This list includes, among other things, the Government of Canada's recommendation in effect at the time of the trip, such as not to travel to the scheduled location once reservations have been made. Note that the Mastercard Corporate card does not provide protection for cancellations. To see the other causes covered, consult your insurance certificate.   

I want to cancel a trip that I paid for in part or in full with the rewards points from my Mastercard® Platinum Business Card. How does the reimbursement work? 

Please note that the Platinum Business Mastercard does not offer any trip cancellation insurance. If you cancel the trip, your rewards points transaction will be reversed: your points will be returned and the cost of the trip appearing on your invoice will be charged to your Platinum account. If your service provider or insurer agrees to reimburse you, you can claim the cost of the trip appearing on your invoice that was charged to your account.  

Contact us

Sign in to Internet Banking Solutions for Business or National Bank mobile app for business for your daily transactions.

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Monday to Friday, 7 a.m. to 8 p.m. (ET)

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* The Canadian Federation of Independent Business’s weekly survey from April 10, 2020. Question answered by 2,495 SMB owners throughout the country.