Important notice - business

COVID-19: We’re here for entrepreneurs

Updated – January 12, 2022

Solutions adapted to your needs

Since the beginning of the pandemic, we have been here to help support you and answer your questions. If your business is affected by the recent government announcements, contact your account manager. Together, you will be able to evaluate the most appropriate solutions during this difficult time.

 

Manage your business remotely


Speak to an expert

Make an over-the-phone appointment with your director or speak to an expert, Monday to Friday, from 7 a.m. to 8 p.m. (ET).


Make your transactions online

Sign in to Internet Banking Solutions for Businesses or your National Bank app to carry out your daily transactions.

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Sign up for CRA direct deposit

Receive government assistance, including emergency wage and rent subsidies, more quickly.

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COVID Alert app

Together, we can have a positive impact on our collective health. To limit the spread of COVID-19, we encourage you to download the free app from the government of Canada website.

Daily transactions

To carry out your daily transactions, sign in to your Internet Banking Solutions for Business or National Bank app to:

  • View your balance and transactions
  • Pay your suppliers and utility bills
  • Send and receive money via Interac e-Transfer ®
  • Deposit your cheques (app only or using a scanner)
  • Order cheques
  • Download your eStatements
  • Request a stop payment on a cheque or pre-authorized debit
  • Manage your incoming and outgoing cash flow

Visit the Help center, available when you sign in to your account: 

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Go to the sign-in page of your Internet Banking Solutions for Businesses. Click Forgot your password? and follow the steps to change your password.

If you forgot your password, you are entitled to a limited number of attempts before your account is locked for security reasons.

Be sure to follow the steps:

  • Check your junk mail
  • Refresh your inbox page

Keep in mind that there may be a delay of 5 minutes before the code is received by email or text.

If you still don't receive a code:

  • If you’re a user, you will need to contact your administrator.
  • If you’re an administrator, you will need to contact National Bank Business Central ® at 1‑844‑394‑4494.

To add a biller that does not appear on National Bank’s predefined list of billers, please choose the option Manage billers/beneficiaries in the menu to the left. Click on Add a biller/beneficiary, select Other biller in the drop down list and populate the required information. 

For a stop payment, sign in to your Internet Banking Solutions for Business:

  • Under Other services in the left menu, click Stop payment
  • Select the type of payment you want to edit or stop
  • Follow the instructions

Yes. Sign in to Internet Banking Solutions for Business and click on Contact us to send a secure email. You can, among other things, ask us to add identification numbers. To activate government remittance forms:   

  • GST: Enter your GST account number
  • QST: Enter your identification number 

Yes, the weekly limit has been increased from $70,000 to $100,000.

The National Bank Business, Platinum Business and Premia Mastercard ® credit cards allow contactless payment above $100 at participating merchants. To find out the limit for a specific business, contact the merchant in question directly.  

Due to the current situation, a slowdown in postal services could delay the delivery of some items. For international shipments, we suggest you follow-up with your postal service provider since each case differs. 

 

Need to make a transaction quickly? Sign in to your Internet Banking Solutions for Business or National Bank app to carry out your daily transactions. 

Support measures

The majority of support measures for businesses related to Covid-19 have now been completed. However, you can still find information related to some of the supports that are still in place below. You’ll also find links to some of the programs that were offered during the pandemic, so that you can follow up if you benefited from them.

Canada Emergency Business Account 

The application period has ended.

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Loan repayment

The Government of Canada has announced the December 31, 2022 forgiveness repayment date will be extended to December 31, 2023 for eligible CEBA loan holders in good standing. All CEBA loan holders will receive a formal communication sent by NBC for the government about the new repayment instructions by the end of July 2022.

Here are the steps to follow to start repaying your loan:

  1. Sign in to Internet Banking Solutions for Businesses.
  2. Select Manage billers/beneficiaries.
  3. Add COVID-19 – CEBA-CUEC as the biller, and enter the 16-digit account number indicated on your statement.
  4. Then pay the loan as a bill payment by selecting COVID-19 – CEBA-CUEC as the biller.

You can also visit your National Bank branch with your CEBA statement in hand. All the details can be found in this statement or your welcome letter.

Trade Recovery Guarantee (TRG)   

This new guarantee is replacing the Business Credit Availability Program (BCAP) which ended on December 31, 2021. 

This guarantee supports the economic recovery of our Canadian export clients   in the wake of the pandemic by providing them with a working capital loan, which is 80%   guaranteed by Export Development Canada (EDC). These exporting companies may be eligible for a loan of up to $6,250,000.

To learn more, contact your account manager. 

Government of Canada

Visit the Government of Canada website to learn more about programs to support businesses.

Canada Revenue Agency (CRA) direct deposit 

Sign up for direct deposit with the Canada Revenue Agency to quickly receive government assistance including the Canada Emergency Wage Subsidy (CEWS) 

Learn more

Cash flow calculator 

This tool allows you to get a better picture of your financial situation by estimating your needs for the coming months. Download it now to start estimating

COVID-19: National Bank answers your questions

Discover our articles and videos for some clarity on the current situation.

Visit our advice section

Branches 

Visits are regulated to maintain a distance of 2 meters between individuals. Additional hygiene measures have also been implemented in our branches, ABMs and offices (more frequent cleaning of the premises, disinfectant gel dispensers at the entrance).

Security

Criminals always try and get away with fraudulent activities during a time of crisis, and the current situation with Covid-19 is no exception. 

Be aware of the increasing number of phishing emails, text messages, false social media news and other fraudulent calls.  
 
Neither National Bank, a public health authority, nor the government will ask for your personal information by email, text message, or with hyperlinks and attachments in emails.

Stay vigilant

Never click a link in an email or text message without thinking, and don’t open attachments without being sure who sent them. Never give out your Social Insurance Number, password, or other personal information over the phone, even if the person insists. 

Here are some hints of a fraudulent email or text message: 

  • A clickable link in the text or an attachment 
  • A lack of precision in the request 
  • An unusual mailing address, i.e. is very long or looks like an official address, but isn’t 
  • And spelling mistakes in the text

To protect yourself:

  • Always download your apps from official websites 
  • Always check the reliability of the website you’re visiting 

National Bank will never ask for your personal information, sign-in credentials, or account information by email or text message. The Bank will also never insert a link for you to sign in to your online bank directly from an email or text message.
 
If you ever receive messages appearing to come from National Bank with these features, do not click on any link in the message as this is a fraud attempt. Immediately forward the email to telnat.securite@bnc.ca and proceed to delete it.

The Bank may, however, insert redirection links to nbc.ca webpages in its communications.

For more information, read our Phishing article

To learn more about the best practices in fraud prevention, visit our ABC of security

Loan insurance 

If you can no longer perform the usual duties of your job because of the illness, the claim may be admissible. 

Note that a 60-day waiting period applies at all times, as does the exclusion of pre-existing conditions. For more details, consult your insurance policy. 

Disability insurance covers situations where you would be unable to perform the usual duties of your job because of illness. Job loss is not an illness so the claim would not be admissible. 

Due to the current situation, the wait time to speak to an agent is longer than usual. This is why we are reviewing our procedure for submitting a loan insurance claim. 

 Please refer to the Claim page for full details.

Travel

Trip interruption covers your trip expenses if you have to interrupt or extend your trip due to one or more factors predetermined by the Insurer. This list includes, among other things, the Government of Canada's recommendation in effect at the time of the trip, such as not to travel to the scheduled location once reservations have been made. Note that the Mastercard Corporate card does not provide protection for cancellations. To see the other causes covered, consult your insurance certificate.   

Please note that the Platinum Business Mastercard does not offer any trip cancellation insurance. If you cancel the trip, your rewards points transaction will be reversed: your points will be returned and the cost of the trip appearing on your invoice will be charged to your Platinum account. If your service provider or insurer agrees to reimburse you, you can claim the cost of the trip appearing on your invoice that was charged to your account.  

Contact us

Sign in to Internet Banking Solutions for Business or National Bank mobile app for business for your daily transactions.

Sign in

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1-844-394‑4494

Monday to Friday, 7 a.m. to 8 p.m. (ET)

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Little details that matter

 

* The Canadian Federation of Independent Business’s weekly survey from April 10, 2020. Question answered by 2,495 SMB owners throughout the country.

https://www.cfib-fcei.ca/sites/default/files/2020-04/COVID-19-survey-results-April-15.pdf

® Interac e-Transfer is a registered trademark of Interac Corp. Used under licence.

®Mastercard is a registered trademark of Mastercard International Incorporated. Authorized user: National Bank.

® NATIONAL BANK BUSINESS CENTRAL is a registered trademark of National Bank of Canada.