Updated – January 8, 2021
Since the beginning of the pandemic, we have been here to help support you and answer your questions. If your business is affected by the recent government announcements, contact your account manager. Together, you will be able to evaluate the most appropriate solutions during this difficult time.
Which transactions can I make remotely?
How do I learn to use Internet Banking Solutions for Businesses?
Visit the Help center, available when you sign in to your account:
What should I do if I need to reset my password to connect to the Internet Banking Solutions for Businesses?
Go to the sign-in page of your Internet Banking Solutions for Businesses. Click Forgot your password? and follow the steps to change your password.
If you forgot your password, you are entitled to a limited number of attempts before your account is locked for security reasons.
What can I do if I don’t get the verification code by email or text message?
Be sure to follow the steps:
Keep in mind that there may be a delay of 5 minutes before the code is received by email or text.
If you still don't receive a code:
How to add a biller that is not already on the predefined list of billers?
To add a biller that does not appear on National Bank’s predefined list of billers, please choose the option Manage billers/beneficiaries in the menu to the left. Click on Add a biller/beneficiary, select Other biller in the drop down list and populate the required information.
How do I edit or stop a pre-authorized debit or cheque?
For a stop payment, sign in to your Internet Banking Solutions for Business:
Can I carry out government remittances through Internet Banking Solutions for Business?
Yes. Sign in to Internet Banking Solutions for Business and click on Contact us to send a secure email. You can, among other things, ask us to add identification numbers. To activate government remittance forms:
Has the limit for incoming Interac e-Transfers® changed?
Yes, the weekly limit has been increased from $70,000 to $100,000.
Does my business credit card allow me to make a contactless payment over $100?
The National Bank Business, Platinum Business and Premia Mastercard® credit cards allow contactless payment above $100 at participating merchants. To find out the limit for a specific business, contact the merchant in question directly.
Due to the current situation, a slowdown in postal services could delay the delivery of some items. For international shipments, we suggest you follow-up with your postal service provider since each case differs.
We will provide you with information on the various relief measures and other programs as soon as they become available.
In the meantime, if you are experiencing urgent financial difficulties and if you have an account manager we invite you to contact your account manager in priority if you have one.
If not, please contact our National Bank Business Central® customer service to discuss possible solutions specific to your situation.
This measure is intended for companies operating in Quebec that have a satisfactory history of profitability but are currently experiencing a precarious situation and are in temporary financial difficulty because of COVID-19.
New: Businesses in a red zone, affected by closure, may be eligible for Business Assistance in High Alert Regions.
If you have an account manager, please contact them directly.
If not, please contact our National Bank Business Central® customer service at 1-844-394-4494, Monday to Friday from 8:00 a.m. to 6:00 p.m. (ET), extension 4-1.
This measure is intended for businesses exporting or not operating in Canada that are experiencing difficulties because of COVID-19.
This program allows you to obtain a cash flow loan of up to $6.5 million in CAD.
If you have an account manager, please contact them directly.
If not, please contact our National Bank Business Central® customer service at 1-844-394-4494, Monday to Friday from 8:00 a.m. to 6:00 p.m. (ET), options 4-1.
This program is for businesses operating in Canada that are facing financial difficulties related to COVID-19. It provides access to a cash flow loan at a variate rate. Loan amounts range from $312,500 to $12,500,000 CAD, depending on the business’s sales. It is possible to have a repayment moratorium of up to 12 months. Several exclusions apply.
If you have an account manager, contact them directly.
This new program allows National Bank to offer working capital loans, 100% guaranteed by BDC. It’s designed for Canadian businesses that have experienced a minimum of 50% revenue decline due to the pandemic. These businesses could be eligible for a loan of $25,000 to $1,000,000.
For more information, contact your account manager.
The Government of Canada is providing a wage subsidy for businesses affected by COVID-19. This subsidy covers a portion of employee wages and is retroactive from March 15, 2020.
Return procedure for a Canada Emergency Wage Subsidy (CEWS)
You may need to return all or part of the subsidy you have already received if you:
Any excess amount of wage subsidy you received that is not returned may be subject to penalties.
Payment paid by direct deposit
If you need to return a wage subsidy paid in full, contact National Bank Business Central® at 1-844-394-4494, or your account manager to request a return.
If you need to return only a portion of the payment, please refer to the CEWS webpage.
Payment received by cheque
If you need to return all of part of the wage subsidy, please refer to the CEWS webpage.
Canadian businesses, nonprofits or charities that see their income decline as a result of COVID-19 may receive a subsidy to cover part of their commercial rent or property expenses. Tenants and owners of eligible properties can benefit from the subsidy, without having to go through landlords.
Sign up for direct deposit with the Canada Revenue Agency to quickly receive government assistance including the Canada Emergency Wage Subsidy (CEWS)
Government of Canada
Government of Québec, cities of Montreal and Québec
Learn more about the measures from the government of Quebec to help businesses and self-employed workers.
Government of Ontario
Government of British Columbia
Government of New Brunswick
Government of Alberta
Government of Saskatchewan
Government of Prince Edward Island
Government of Nova Scotia
Government of Manitoba
What measures should I follow to visit a branch?
It’s important to follow the recommendations issued by government authorities and limit your trips to essential places only, such as grocery stores and pharmacies.
For our clients aged 70 and over, who have returned from a trip, have symptoms, or have doubts about their health, we ask that you respect the isolation period recommended by government authorities.
What preventative measures are in place to ensure the safety of clients and employees at a branch?
We are always monitoring the number of people in our branches to ensure a 2-meter distance between employees and clients.
Additional hygiene measures have been implemented in our branches, ABMs and offices such as more frequent cleaning of the premises and disinfectant gel dispensers at the entrance.
Please note that certain branches have closed or adopted new business hours. Check our branch locator for our updated business hours.
How can I make sure I don’t fall victim to fraud?
Be aware of the increasing number of phishing emails, text messages, false social media news and other fraudulent calls.
Neither National Bank, a public health authority, nor the government will ask for your personal information by email, text message, or with hyperlinks and attachments in emails.
Never click a link in an email or text message without thinking, and don’t open attachments without being sure who sent them. Never give out your Social Insurance Number, password, or other personal information over the phone, even if the person insists.
Here are some hints of a fraudulent email or text message:
To protect yourself:
What should I do if I receive a message appearing to come from National Bank?
National Bank will never ask for your personal information, sign-in credentials, or account information by email or text message. The Bank will also never insert a link for you to sign in to your online bank directly from an email or text message.
If you ever receive messages appearing to come from National Bank with these features, do not click on any link in the message as this is a fraud attempt. Immediately forward the email to email@example.com and proceed to delete it.
The Bank may, however, insert redirection links to nbc.ca webpages in its communications.
For more information, read our Phishing article.
Will my employee or I be protected by disability insurance if we have COVID-19 and have to be absent from work?
If you can no longer perform the usual duties of your job because of the illness, the claim may be admissible.
Note that a 60-day waiting period applies at all times, as does the exclusion of pre-existing conditions. For more details, consult your insurance policy.
I am self-employed and have to temporarily close my business because of the current COVID-19 situation. Can I get disability insurance for my loans?
Disability insurance covers situations where you would be unable to perform the usual duties of your job because of illness. Job loss is not an illness so the claim would not be admissible.
How to make a claim?
Due to the current situation, the wait time to speak to an agent is longer than usual. This is why we are reviewing our procedure for submitting a loan insurance claim.
Please refer to the Claim page for full details.
I want to interrupt my trip and have full protection with my Mastercard® Corporate card. How does the reimbursement work?
Trip interruption covers your trip expenses if you have to interrupt or extend your trip due to one or more factors predetermined by the Insurer. This list includes, among other things, the Government of Canada's recommendation in effect at the time of the trip, such as not to travel to the scheduled location once reservations have been made. Note that the Mastercard Corporate card does not provide protection for cancellations. To see the other causes covered, consult your insurance certificate.
I want to cancel a trip that I paid for in part or in full with the rewards points from my Mastercard® Platinum Business Card. How does the reimbursement work?
Please note that the Platinum Business Mastercard does not offer any trip cancellation insurance. If you cancel the trip, your rewards points transaction will be reversed: your points will be returned and the cost of the trip appearing on your invoice will be charged to your Platinum account. If your service provider or insurer agrees to reimburse you, you can claim the cost of the trip appearing on your invoice that was charged to your account.
® Interac e-Transfer is a registered trademark of Interac Corp. Used under licence.
®Mastercard is a registered trademark of Mastercard International Incorporated. Authorized user: National Bank.
® NATIONAL BANK BUSINESS CENTRAL is a registered trademark of National Bank of Canada.