Codes and commitments

Here are the details of the rules that govern our actions

Legal statements and mandatory information

CRS-FATCA related regulatory obligations

Under the international Common Reporting Standard (CRS), you must provide Canadian institutions with information regarding your tax residency and U.S. citizenship.

Learn more about your fiscal responsibilities

Common Reporting Standard

These new international standards have been integrated into Canada’s Income Tax Act and aim to combat tax evasion.

Read the details of this new standard

AML/ATF program and questionnaire

Browse our anticorruption, anti-money laundering and anti-terrorist financing programs.

Discover our anticorruption efforts

Reporting wrongdoing

Wrongdoing is a prohibited activity or conduct committed by National Bank, an employee, a colleague or any other person who distributes a product and service of National Bank. These can be reported directly to the Ethics Ombudsman.

Report wrongdoing

Resolving dissatisfaction

Did your experience with National Bank not live up to your expectations? We’re committed to meeting your needs and resolving any dissatisfaction quickly and efficiently with our three-step process.

Filing a complaint

Our codes and commitments in detail

General

→ Code of Conduct

→ Anti-Money Laundering/ Anti-Terrorist Financing (AMLATF) program

→ Anticorruption

→ Letters Patent of Amalgamation

→ Stakeholder Engagement Guidelines

→ By-Laws

→ Proxy Access

Trade Matching Statement

National Instrument 24-101 provides a framework in securities legislation for ensuring more efficient and timely processing of institutional trades. It requires stakeholders in the institutional trading process to have in place processes and procedures that allow trade matching within prescribed limits.

→ National Bank of Canada

→ National Bank Trust

→ Natcan Trust Company

Customer service and consumer protection

→ Code of Conduct for the Delivery of Banking Services to Seniors

→ Principles of Consumer Protection for Electronic Commerce

→ What you need to know about prohibited conduct

→ NBC Global Finance Limited Complaints Handling Process

→ Code of Conduct for Bank Relations with Small- and Medium Sized Businesses

Employee relations

→ Policy on the Prevention of Workplace Harassment and Violence

→ Policy on the Prevention of Workplace Discrimination

→ COVID-19: National Bank's commitment to its employees

→ Commitment to the fight against slavery

Banking products and services

→ FX Global Code Statement of Commitment

→ Code of Conduct for Insurance Activities

→ MasterCard/Zero Liability

→ Code of Conduct for the Credit and Debit Card Industry in Canada

→ Canadian Code of Practice for Consumer Debit Card Services

→ Low-Cost Account Guidelines

→ No fees accounts and low cost accounts, consult the feautures of The Minimalist account

→ Power of attorney and joint account

→ Commitment on Modification or Replacement of Existing Products and Services

→ Basic Banking Services at National Bank of Canada

→ Online Payments

→ Code of Conduct for Federally Regulated Financial Institutions - Mortgage Prepayment Information

→ Commitment to Provide Information on Mortgage Security

→ Plain Language Mortgage Documents

→ Undertaking - Principal Protected Notes Regulations

→ Guidelines for the Transfers of Registered Plans

→ UK Tax Strategy

→ Statement of Commitment to the UK Money Market Code

Corporate responsibility

→ 2022 Report on Environmental, Social and Governance Advances

→ 2022 TCFD Report

→ 2022 Corporate Social Responsibility Statement

→ 2022 ESG Data

→ 2022 Inclusion and Diversity Booklet

→ 2022 Privacy Booklet

→ 2022 CDP Climate Change Questionnaire

→ 2022 Annual Report on the protection of seniors

→ 2021 Sustainability Bond Report

→ Report on Responsible Investment Advances 2022

→ 2021 Principles for Responsible Banking Report

→ Human Rights Statement

→ Management’s commitment to relationships with Indigenous peoples

→ Environmental Policy

Suppliers

To ensure responsible business practices, our suppliers and subcontractors must adhere to the values and standards of our Code of Conduct.

Read the National Code of Conduct

Little details that matter