Codes and commitments

Here are the details of the rules that govern our actions

Legal statements and mandatory information

CRS-FATCA related regulatory obligations

Under the international Common Reporting Standard (CRS), you must provide Canadian institutions with information regarding your tax residency and U.S. citizenship.

Learn more about your fiscal responsibilities

Common Reporting Standard

These new international standards have been integrated into Canada’s Income Tax Act and aim to combat tax evasion.

Read the details of this new standard

AML/ATF program and questionnaire

Browse our anticorruption, anti-money laundering and anti-terrorist financing programs.

Discover our anticorruption efforts

Reporting wrongdoing

Wrongdoing is a prohibited activity or conduct committed by National Bank, an employee, a colleague or any other person who distributes a product and service of National Bank. These can be reported directly to the Ethics Ombudsman.

Report wrongdoing

Resolving dissatisfaction

Did your experience with National Bank not live up to your expectations? We’re committed to meeting your needs and resolving any dissatisfaction quickly and efficiently with our three-step process.

Filing a complaint

Trade Matching Statement

National Instrument 24-101 provides a framework in securities legislation for ensuring more efficient and timely processing of institutional trades. It requires stakeholders in the institutional trading process to have in place processes and procedures that allow trade matching within prescribed limits.

→ National Bank of Canada

→ National Bank Trust

→ Natcan Trust Company


To ensure responsible business practices, our suppliers and subcontractors must adhere to the values and standards of our Code of Conduct.

Read the National Code of Conduct