Codes and commitments

Here are the details of the rules that govern our actions

Legal statements and mandatory information

CRS-FATCA related regulatory obligations

Under the international Common Reporting Standard (CRS), you must provide Canadian institutions with information regarding your tax residency and U.S. citizenship.

Learn more about your fiscal responsibilities

Common Reporting Standard

These new international standards have been integrated into Canada’s Income Tax Act and aim to combat tax evasion.

Read the details of this new standard

AML/ATF program and questionnaire

Browse our anticorruption, anti-money laundering and anti-terrorist financing programs.

Discover our anticorruption efforts

Reporting wrongdoing

Wrongdoing is a prohibited activity or conduct committed by National Bank, an employee, a colleague or any other person who distributes a product and service of National Bank. These can be reported directly to the Reporting Office.

Report wrongdoing

Resolving dissatisfaction

Did your experience with National Bank not live up to your expectations? We’re committed to meeting your needs and resolving any dissatisfaction quickly and efficiently with our three-step process.

Filing a complaint

Trade Matching Statement

National Instrument 24-101 provides a framework in securities legislation for ensuring more efficient and timely processing of institutional trades. It requires stakeholders in the institutional trading process to have in place processes and procedures that allow trade matching within prescribed limits.

→ National Bank of Canada

→ National Bank Trust

→ Natcan Trust Company

Suppliers

To ensure responsible business practices, our suppliers and subcontractors must adhere to the values and standards of our Code of Conduct.

Read the National Code of Conduct

Little details that matter

Our reports from previous years are available for reference purposes only. As the information they contain has not been updated since their publication, they no longer necessarily reflect the current activities or commitments of the Bank, and the methodology used for the calculation and disclosure of certain data may have evolved over time. National Bank does not plan to update this information, except as required by law, and therefore recommends that readers not place undue reliance on it.

Statement on equitable compasation

2022 Annual Report on the protection of seniors

2021 Annual Report on the protection of seniors

2022 Report on Environmental, Social and Governance Advances

2021 Report on Environmental, Social and Governance Advances

2020 Report on Environmental, Social and Governance Advances

2019 Report on Environmental, Social and Governance Advances

2022 TCFD Report

2021 TCFD Report

2020 TCFD Report

2019-2020 TCFD Report

2022 Corporate Social Responsibility Statement

2021 Corporate Social Responsibility Statement

2020 Corporate Social Responsibility Statement

2019 Corporate Social Responsibility Statement

2021 SASB Disclosure

2020 SASB Disclosure

2019 SASB Disclosure

2022 Inclusion and Diversity Booklet

2021 Inclusion and Diversity Booklet

2020 Inclusion and Diversity Booklet

2022 Privacy Booklet

2021 Privacy Booklet

2020 Privacy Booklet

2022 CDP Climate Change Questionnaire

2021 CDP Climate Change Questionnaire

2020 CDP Climate Change Questionnaire

2022 Report on Responsible Investment Advances

2021 Report on NBI's Responsible Investment Approach

2021 Sustainability Bond Report

2020 Sustainability Bond Report

2022 Principles for Responsible Banking Report

2022 Principles for Responsible Banking Report – Limited Assurance Report

2021 Principles for Responsible Banking Report

2020 Principles for Responsible Banking Report

Social Report 2018

Social Report 2017

Social Report 2016

Social Report 2015

Social Report 2014

Social Report 2013

Social Report 2012