Our reports from previous years are available for reference purposes only. As the information they contain has not been updated since their publication, they no longer necessarily reflect the current activities or commitments of the Bank, and the methodology used for the calculation and disclosure of certain data may have evolved over time. National Bank does not plan to update this information, except as required by law, and therefore recommends that readers not place undue reliance on it.
Codes and commitments
Here are the details of the rules that govern our actions
Legal statements and mandatory information
CRS-FATCA related regulatory obligations
Under the international Common Reporting Standard (CRS), you must provide Canadian institutions with information regarding your tax residency and U.S. citizenship.
Common Reporting Standard
These new international standards have been integrated into Canada’s Income Tax Act and aim to combat tax evasion.
AML/ATF program and questionnaire
Browse our anticorruption, anti-money laundering and anti-terrorist financing programs.
Reporting wrongdoing
Wrongdoing is a prohibited activity or conduct committed by National Bank, an employee, a colleague or any other person who distributes a product and service of National Bank. These can be reported directly to the Reporting Office.
Resolving dissatisfaction
Did your experience with National Bank not live up to your expectations? We’re committed to meeting your needs and resolving any dissatisfaction quickly and efficiently with our three-step process.
Our codes and commitments in detail
General
Trade Matching Statement
National Instrument 24-101 provides a framework in securities legislation for ensuring more efficient and timely processing of institutional trades. It requires stakeholders in the institutional trading process to have in place processes and procedures that allow trade matching within prescribed limits.
Customer service and consumer protection
→ Code of Conduct for the Delivery of Banking Services to Seniors
→ Principles of Consumer Protection for Electronic Commerce
→ What you need to know about prohibited conduct
→ NBC Global Finance Limited Complaints Handling Process
→ Code of Conduct for Bank Relations with Small- and Medium Sized Businesses
Banking products and services
→ FX Global Code Statement of Commitment
→ Code of Conduct for Insurance Activities
→ Code of Conduct for the Credit and Debit Card Industry in Canada
→ Canadian Code of Practice for Consumer Debit Card Services
→ No fees accounts and low cost accounts, consult the feautures of The Minimalist account
→ Power of attorney and joint account
→ Commitment on Modification or Replacement of Existing Products and Services
→ Basic Banking Services at National Bank of Canada
→ Code of Conduct for Federally Regulated Financial Institutions - Mortgage Prepayment Information
→ Commitment to Provide Information on Mortgage Security
→ Plain Language Mortgage Documents
→ Undertaking - Principal Protected Notes Regulations
Corporate responsibility
→ 2024 Corporate Social Responsibility Statement
→ 2024 Report on Responsible Investment Advancements
→ 2024 Annual Report on the protection of seniors
→ 2024 Sustainability Bond Report
→ 2024 Report on the United Nations Principles for Responsible Banking
→ 2024 CDP Climate Change Questionnaire
→ Management’s commitment to relationships with Indigenous peoples
Suppliers
To ensure responsible business practices, our suppliers and subcontractors must adhere to the values and standards of our Code of Conduct.
