FAQs
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How do I view or download account statements and cheque images online?
Learn how to view or download account or credit card statements and cheque images in online banking for business.
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Why can’t I find my cheque images?
Here's why you might not find your cheque images in your online banking for business, and what to do if you can't find them.
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How long are my documents archived?
Learn how long your account statements, cheque images and other documents are archived.
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How can I change the delivery method for statements?
Find out how to change the way you receive your statements from online banking for business.
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Which types of accounts are eligible for online bank statements?
See the types of eligible accounts for which you can receive online bank statements from your online banking for business.
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Can I receive my bank statements and cheque images by mail, and are there fees?
You can receive your bank statements and cleared cheque images in the mail. Learn about the fees associated with these services.
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How do I search for cheques using the cashed or issued date?
To quickly find your cheque images, you must always specify the date that the cheque was deposited within the range of requested dates.
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When are business account statements issued?
Online monthly statements for your National Bank business accounts are available no later than the fifth business day of the following month.
More questions by subcategory
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Account management
Do you have questions about managing your account in online banking for business? Find answers in our Business Help centre.
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Payments and transfers
Do you have questions about payments and transfers in online banking for business? Find answers in our Business Help centre.
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Foreign exchange
Do you have questions about foreign exchange and the international solutions available to you? Find answers in our Business Help centre.
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Digital deposits
Do you have questions about digital deposits in our online banking services for businesses? Find answers in our Business Help centre.
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Interac e-Transfer®
Do you have questions about Interac e-Transfer? Find answers in our Business Help centre.
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File transfers and download reports
The Business Help centre can help answer any questions about the transfer of files and download of reports in online banking for business