Where can I find the user code?

To find a user code in online banking for business, make sure you have :

 

  • The Manage users permission and the associated right to View
  • The Manage permissions permission and the associated right to View
  • The Manage self-approved permissions permission and the associated right to View

 

Then follow these steps :

  1. Sign in to online banking for business. 
  2. In the left menu under Administration, click Manage access. 
  3. Enter the user’s name, family name or user code in the search bar, then select the user. 
  4. The user code is displayed to the right of the full name.

 

Good to know

  • If you are an administrator and have forgotten your user code, contact us at 1-844 394-4494, Monday to Friday, from 7 a.m. to 8 p.m. (ET).  
  • If you are a user or an authorized user, contact your administrator. They can help you retrieve your user code.