We’re dedicated to providing you with a service that meets your needs. Your satisfaction is our priority.
We understand that your experience may not have lived up to your expectations. This is important to us.
Our commitment is to meet your needs and resolve your dissatisfaction quickly and thoroughly. That's why we offer a three-step approach. You will know exactly what to expect throughout the process.
Our objective is to give you true peace of mind while we find a solution.
Together, let's find the solution that best meets all your needs.
The Office of the National Bank Ombudsman for Clients offers a fair, impartial and objective investigation of complaints made by clients that remain unresolved. When the Office reviews a complaint about National Bank products and services, it takes into account:
The purpose of the Office is to promote the settlement of disputes between National Bank and its clients.
The Ombudsman for Clients has full leeway to carry out the Office’s mission and achieve its mandate. This person also makes recommendations to National Bank to improve its services and better meet your needs.
Ombudsman for clients Geneviève Trottier