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  2. Business
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  4. About Us
Personal

  • Search
  • Help
  • FR
Business

  • Search
  • Help
  • FR
Wealth Management

  • Search
  • Help
  • FR
About Us

  • Search
  • Help
  • FR
My business
Everyday banking
Financing
International solutions
Investing
Going further with our partnerships
Advice and tools
Business size
  • Small and medium businesses
  • Commercial businesses
  • Self-employed
Industry expertise
  • Agriculture
  • Real Estate
  • Pharmacies and healthcare professionals
  • Creative industries
  • Healthcare and life sciences
  • Technology
  • Other industries
Business life cycle stages
  • Launch
  • Growth
  • Transfer
  • Business management
Open an account
  • Digital Package Account
  • Hybrid Package Account
  • Premium Package Account
  • USD Account
  • Foreign Currency Accounts
  • Business Investment Account
Choose your Mastercard credit card
  • Business
  • Business Line
  • Platinum Business
  • Corporate
Manage cash flow operations
  • Online banking
  • Cash flow management
  • Overdraft protection
  • Payment processing
Meet your day-to-day financial needs
  • Operating line of credit
  • Business line
  • Bridge loan
  • Equipment financing
Fuel your growth
  • Term loan
  • Revolving term credit
  • Acquisition financing
International business
  • Import-export
  • Cross-border banking
  • Representative offices abroad
Foreign currency management
  • Foreign exchange risk hedging
  • Foreign currency accounts
  • Foreign exchange rates
Payment and financing solutions
  • Payment methods
  • Supply chain financing
Accounts and solutions
  • Business Investment Account
  • Trust services
Products
  • Guaranteed Investment Certificates
  • Mutual funds and more
Human resources and well-being
  • Group retirement plans
  • Employee benefits program
  • Telemedicine service
Administrative management
  • Payroll solutions
Operational performance support
  • Payment solutions
  • Legal support services
Launch
  • Build your business
  • Set up your business
Growth
  • Develop your business strategies
  • Explore international markets
  • Optimize your resources
Business transfers
  • Sell your business
  • Buy a business
Business management
  • Take control of your business finances
  • Protect your business from fraud
  • Develop your company culture
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  • News for entrepreneurs
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  1. Banking solutions for business
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  4. Troubleshooting
  5. What should I do when having problems navigating my account?

What should I do when having problems navigating my account?


On this page, you will learn how to clear your cache and cookies and take a screenshot in online banking for business.

These steps can fix certain display, page loading and performance issues.

 

To clear the cache and delete cookies from your web browser :

Chrome :

  • Clear cache & cookies from your computer.
  • Clear cache & cookies from your Android device. 
  • Clear cache & cookies from your iPhone or iPad.
     

Microsoft Edge :

  • Delete cookies from your computer. 
  • View and delete browser history in Microsoft Edge.

Mozilla Firefox :

  • Clear the cookies and history from your computer.  
  • Clear your browsing history and other personal data on Firefox for Android. 
  • Clear browsing history in Firefox for iOS.
     

Safari :

  • Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch.
      

Take a screenshot on your Apple or Android device. 


Related questions

How do I contact the call centre for help?

Need help? Make sure you have all information needed before contacting our call centre for faster, more efficient assistance.

What should I do if I don't receive the verification code?

Having trouble receiving a verification code? Discover what could be creating a possible issue with Internet Banking Solutions for Businesses.

How do you solve the most common technical problems?

Are you having issues with your account? Learn how to solve the most common technical problems in online banking for business.

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The NATIONAL BANK logo and BUILD SOMETHING. are trademarks of National Bank of Canada.

Useful links
  • Important notice
  • Exchange rates and foreign currencies
  • Help centre
  • Make an appointment
About us
  • Governance
  • Commitments and impact
  • Investors
  • News and communications
  • Interest rates
Contact informations
  • Contact us
  • Complaint settlement
  • Report wrongdoing
  • Find your branch
Careers
  • Life at National Bank
  • All jobs
  • Students and internships
  • Terms of use
  • Accessibility
  • Accessibility progress report
  • Privacy and security
The NATIONAL BANK logo

© NATIONAL BANK OF CANADA. All rights reserved 2026.​

The NATIONAL BANK logo and BUILD SOMETHING. are trademarks of National Bank of Canada.