Help Centre

What should I do if my credit card is lost or stolen?

If your credit card has been lost or stolen, here are 2 ways to lock it:

Online

  • Sign in to your online bank
  • Click Overview in the menu and select your credit card. 
  • Click Lock or replace my card. Then, follow the steps. 

You can also view the step-by-step demo

In the National Bank app

  • Sign in to your National Bank app, and then select the credit card that you want to lock. 
  • Select Details and Lock or replace my card. Then, follow the steps.

You can also view the step-by-step demo

No transactions will be processed on your credit card if you submit a request for a replacement card or if it’s locked.

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