Security tips

Learn a few security rules that will minimize the risk of fraud and theft.





Contact us if your card is lost, stolen, used fraudulently or retained by an ABM.

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Limit the risk of fraud or theft with these tips

  • Your password, card number and answers to security questions are your electronic signature and confirm your consent to a transaction; never reveal them to anyone.
  • Memorize your password; do not write it down anywhere.
  • When inputting your password, use your hand or body to block the view. Don't be afraid of looking over-cautious.
  • Never use personal information as a password (name, address, telephone number, social insurance number or date of birth); it's too easy to guess.
  • If you use our Internet Banking Solutions, remember that it is essential to protect your computer by installing and automatically updating appropriate software. Be sure to install anti-virus and anti-spyware software as well as a firewall to carry out transactions on the Internet with peace of mind. Follow the security best practices recommended for your operating system.
  • Do not use the same password for more than one card or service.
  • Never lend anyone your card.
  • When carrying out a transaction, keep an eye on your card at all times and be sure to retrieve it once you have completed the transaction.
  • Change your password regularly. If you think that someone saw you enter it during a transaction, change it immediately.
  • Make sure you take your card and your transaction record after you use our services.
  • After making a withdrawal with your card, put the money away immediately.
  • Only complete a transaction if you feel comfortable doing so.
  • If someone is standing too close to you, ask him or her to step away in order to ensure that your transaction remains private.

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