*Variable interest rate in effect on August 1ST, 2019
3 This coverage applies to purchases and rentals made using
the card, except (if applicable) out-of-province medical/hospital
insurance for which it is not necessary to charge the travel
arrangements to the card. Certain conditions and restrictions apply.
For more information and for details of your insurance coverage,
please consult the distribution guide and insurance certificate
associated with your card.
4Some of our cards offer a compensation plan in the event
of fraud by a cardholder. If necessary, the fraud compensation plan
entitles you to a refund limited to the real loss resulting from
fraudulent use of the card or account by the cardholder. This plan
only applies in the event of fraudulent use by a cardholder who is not
also an authorized signatory. The refund amount can be up to $10,000
per account per 12-month period. To use this plan, the company and all
authorized signatories must fully collaborate with the Bank and file
an official complaint with law enforcement authorities. The
application of the fraud protection plan is governed by the conditions
set out in section 14 of the credit card agreement. In particular, the
plan does not apply if, through negligence, the cardholder contributed
to the unauthorized or fraudulent use of the card or account by any
person other than a cardholder.
5 Indemnification by the Bank
You will not be responsible for transactions made in store,
over the phone, online, on a mobile device or at an ABM with a lost or
stolen card when:
- you have used reasonable care to protect a card from loss or
- we have been promptly informed of the loss, theft or
possible unauthorized use of a card.
Not Responsible in the Event of Fraud
You are not responsible for a fraudulent transaction, up to
$15,000 per card per year, when the following conditions are
met: a transaction is made by one of your employees or agents, other
than an Authorized User; less than 12 months have passed
between the date that we have been notified of the fraud and the date
of the fraudulent transaction; and you reported the person responsible
for the fraud to the appropriate authorities and you have terminated
their employment or contract.
For the purposes of this section,
a Virtual Card number is not considered a card.