Find out how to view or download one or more account or credit card statements and cheque images in PDF format.   

You can view, download and print your available documents. Since April 2016, your records have been kept securely for a maximum period of 7 years for current accounts. For Mastercard credit card statements, the retention period is 7 years from August 2020. 

Before getting started, make sure you have: 

• The Manage statements permission and the associated right to View
• At least one account group with one account  
  
• Access to Adobe Reader (version 5 or higher) on your workstation. This software is available for free on the Adobe website 
  
• Chosen to receive your documents online for current accounts* - Mastercard credit card statements are available online, but you will continue to receive them in the mail 
  

To view or download account or credit card statements and cheque images: 

1. Sign in to Internet Banking Solutions for Businesses. 
   
2. In the left menu under Accounts and transactions, click Statements. 
   
3. Click on the arrow. Select one or more accounts. You can search by account name or number. 
   
4. Search and select the statements you want. You can refine the search by choosing a period and a category (Account statements or Cheque image remittance or Credit card statements). The search is limited to a date range equivalent to 2 years. 
5. For a single download: select the Preview or Download icon next to the statement. The file will be saved on your computer. For multiple downloads: select the Download icon/button next to the number of items selected. When the file is ready to be downloaded, a notification will appear in your online session. You can also click on the bell icon at the top right to view the notification and download the ZIP file. 

Good to know 

• A download of a ZIP file, which contains several elements, can take a few minutes. 
  
• The ZIP file containing your statements is kept for a period of 7 calandar days. Be sure to download the file to your computer. 
  
• The cheque image is the official image, created by National Bank in accordance with the rules of the Canadian Payments Association for settlement and clearing purposes. The cheque image may be processed and used as if it were the original paper cheque. The cheque image created is therefore an "official image" within the meaning of the law and is admissible in evidence in the same way as the original paper cheque. 
  
• Manually processed cheques and certified cheques are not cleared by National Bank's automated systems, so no image exists for these items. Also, the image of a cheque debited from your bank account is not available if it was too thick, folded, shredded, crumpled, illegible or cleared before February 1, 2011. Please visit your branch to make a request. Conditions and fees apply.