Signing up for online banking for business

View the steps you need to take to access your online business banking services following the migration to National Bank.
Photo of a person feeling confident about the migration of their business to National Bank
Photo of a person feeling confident about the migration of their business to National Bank

Get started with your online business banking services

Your online banking for business platform is the main source for your account information. Manage your business banking anytime, anywhere, using your web browser or National Bank app.  

 

You must complete a few steps before the migration weekend to ensure uninterrupted access for your users after they sign in for the first time. Make sure you have all the required information before you begin.

Make sure you have the information you need before enrolling online

Within a week of receiving your migration letters and guides (one or more, depending on your profile), the persons chosen to manage your business banking accounts will receive the following communications to begin the enrollment process.

  • Email

Online enrollment information

You’ll receive an email from communications@contact.bnc.ca with information about the enrollment process, as well as details on the services available to help you complete the setup. the enrollment process, as well as details on the services available to help you complete the setup. 

  • Email and text

User ID and temporary password

You’ll also receive your sign-in credentials, including a user ID by email from nepasrepondre@notifications.bnc.ca, as well as a text message from the phone number 262258 containing your temporary password. If you don’t have a cellphone number on file, follow the instructions provided in the email to access your business account.

  • Email

Online Banking Enrollment Guide – Business

You’ll receive an email from dse_NA3@docusign.net with a DocuSign® containing the Online Banking Enrollment Guide – Business. This guide explains the migration of online business banking services, as well as the steps needed to complete your enrollment.

  • Mail

SecurID® token and wire transfer instructions

If applicable, you may also receive a package by mail containing a SecurID® token and wire transfer instructions. This physical security token is required to sign in, approve wire transfers, and order additional tokens for other users within your business.

Before starting your online enrollment, make sure you have received all of the items listed above. If you or any of your designated users have not received their sign-in credentials by October 21, 2026, contact National Bank at 1-844-394-4494 (toll-free), Monday to Friday, from 7:00 a.m. to 8:00 p.m. (ET). 

Enjoy a smooth enrollment process with your guide

Review all the essential information about the migration of your online banking and cash management services from Laurentian Bank to National Bank. 

The sections below contain detailed instructions to help you set up your online banking and services before the migration date.

If your business uses a single sign-on access, you’ll only need to complete the first five sections and the final section of the online business banking services enrollment process.

Understanding our online banking services and their evolution [PDF]
Sign in for the first time [PDF]
Update your profile settings [PDF]
Choose your communication preferences [PDF]
Configure your payments and cash management services [PDF]
Set up your business groups [PDF]
Confirm the transfer and create your user profiles [PDF]
Create your roles [PDF]
Set up your account groups [PDF]
Assign your job roles and account groups [PDF]
Set your approval rules [PDF]
Grand your transaction-related permissions [PDF]
Key actions and resources [PDF]

Resources and tools for everyday banking

Consult our help centre

Find answers to your questions in our frequently asked questions, plus in-depth advice, useful online banking tools, and more.

Visit the help centre

Browse our business demos

Explore our wide range of business demos for practical tips and advice tailored to your business.

Watch our demos

Protect your business

Take the necessary steps to protect your business's banking information from scammers.

Help prevent fraud

Have any questions?

Have any questions?

Browse our business migration help centre for answers to your questions.

Find answers

Call us

Need immediate assistance? Call us Monday to Friday, from 7 a.m. to 8 p.m. (ET).

1-844-394-4494

Little details that matter

TM LBC e-Flex is a trademark of Laurentian Bank of Canada.

 

® Laurentian Bank is a registered trademark of Laurentian Bank of Canada. Laurentian Bank: Laurentian Bank of Canada.

 

® LBCDirect is a registered trademark of Laurentian Bank of Canada.  

 

® DOCUSIGN is a registered trademark of Docusign Inc.

 

® INTERAC and INTERAC e-Transfer are registered trademarks of Interac Inc. Used under licence.