Personal banking – Your migration documents

The migration is now completed. Review your migration documents for more information about your products and services.

Communications regarding your credit card

Your Laurentian Bank credit card is still fully functional.

You can continue using your credit card as usual, as well as access your account through the Laurentian Bank credit card portal. More information about your credit card, including timelines, terms and conditions, and actions to take, will be communicated at a later date.

Paying your credit card after November 8

If you want to pay your Laurentian Bank credit card through your online bank, you must add "Laurentian Bank Visa" as a supplier under the "Bills" tab. Watch our demo.

Support

For help using your personal Laurentian Bank credit card, contact Laurentian Bank at 1‑800‑252‑1846.

Migration guides

Banking products and services

Product and Service Migration Guide – Personal

This guide provides general information regarding your transition, as well as an overview of upcoming changes to your products and services.

Read the guide

Investments

Product and Service Migration Guide – Investment Products

This guide outlines the changes that apply to your investment products and services, as well as details regarding the transfer of your accounts.

Read the guide

Frequently asked questions

How can I obtain my migration documents and guides if I haven’t received them yet?

Haven’t received your documents or guides containing the details of the migration of your products and services to National Bank? Learn how.

Will my client file be fully transferred to National Bank during the migration?

Learn what information will be transferred to National Bank during the migration and where to find additional guidance for your products and services.

Can I sign up for National Bank’s online banking services before the migration?

Find out if you can enroll in National Bank’s online banking services for your personal banking needs and where to access enrollment information after migration.

We’re here for you

Visit our help centre

Browse our frequently asked questions as well as our videos for practical information and advice to help you through every step of the migration.

Find an answer

Contact us

Contact our client support services for your banking needs and questions:

By phone: 1-888-835-6281 (toll-free) Monday to Friday from 7 a.m. to 10 p.m. (ET) and Saturday to Sunday from 8 a.m. to 8 p.m. (ET)
By Messenger

1-888-835-6281

Visit a branch

Discover National Bank’s extensive network of branches and ABMs across the country.

Find a branch

Little details that matter

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® DOCUSIGN is a registered trademark of Docusign Inc.

® LAURENTIAN BANK is a registered trademark of Laurentian Bank of Canada.

© Laurentian Bank of Canada and National Bank of Canada, 2026. All rights reserved. Any reproduction, in whole or in part, is strictly prohibited without the prior written consent of Laurentian Bank of Canada and National Bank of Canada.