Personal banking – Your migration documents

You'll receive key documents regarding the migration of your banking products and services.

Important security notice

Remember to protect your personal banking information such as verification codes, your PIN, and password at all times. National Bank® or Laurentian Bank® will never ask for your personal banking information. Only use official communications from National Bank and Laurentian Bank for information about the migration. Stay vigilant for potentially fraudulent communications.

Migration letters

Starting September 28, 2026, you'll receive migration letters by mail. They outline key dates, as well as any actions you may need to take during the migration of your banking products and services from Laurentian Bank to National Bank.

  • Banking products and services

Migration Letter - Personal banking products and services

This letter outlines important information, key dates, and any actions you may need to take concerning the migration of your personal banking products and services from Laurentian Bank to National Bank.

  • Investments

Migration Letter - LBC Financial Services investment products and services

This letter contains important information concerning the migration of your investment products from LBC Financial Services Inc. (LBCFS) to National Bank Savings and Investments Inc. (NBSI).

Migration guides

These guides help you understand the details of the migration of your current banking products from Laurentian Bank to National Bank. If you have consented to electronic communications, this guide is emailed to you (via Docusign®) from the following address: dse_NA3@docusign.net. Otherwise, it will be enclosed with your migration letter sent starting September 28, 2026.

  • Banking products and services

Product and Service Migration Guide – Personal

This guide provides general information regarding your transition, as well as an overview of upcoming changes to your products and services.

Read the guide
  • Investments

Product and Service Migration Guide – Investment Products

This guide outlines the changes that apply to your investment products and services, as well as details regarding the transfer of your accounts.

Read the guide

Letter concerning your debit card

Mid-October 2026

If you currently have an active Laurentian Bank debit card or are eligible for a National Bank debit card, you'll receive your National Bank debit card by mail. You'll also receive your personal identification number (PIN) in a separate envelope.

 

A new debit card is not issued if you already have an active National Bank debit card.

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Communications regarding your credit card

Your Laurentian Bank credit card remains functional during and after the migration weekend from November 6 to 8, 2026.

 

You can continue using your credit card as usual, as well as access your account through the Laurentian Bank credit card portal. More information about your credit card, including timelines, terms and conditions, and actions to take, will be communicated at a later date.

 

Paying your credit card after November 8

 

If you want to pay your Laurentian Bank credit card through your online bank, you must add "Laurentian Bank Visa" as a supplier under the "Bills" tab. Watch our demo.

 

Support

 

For help using your personal Laurentian Bank credit card, contact Laurentian Bank at 1‑800‑252‑1846.

Make sure your contact information is up to date

Update your contact information with Laurentian Bank, including your phone number, email, and mailing address to ensure you receive important communications regarding the migration. You can do so online, by phone, or at your Laurentian Bank branch.

Checklist sent by email

If you have consented to electronic communications, we'll send you a checklist by email from the address communications@contact.bnc.ca to remind you of the actions you should take to prepare for the migration. If you do not consent to electronic communications, you can refer to our webpage to see the list of steps you need to follow.

Frequently asked questions

Reminder of key dates

  • In progress

Receive your migration documents

See the steps
  • In progress

Prepare for the migration

What to expect
  • November 6 to 8, 2026

Migration of products and services

Learn more
  • Starting November 9, 2026

Enjoy the National Bank advantage

Get started

We’re here for you

Visit our help centre

Browse our frequently asked questions as well as our videos for practical information and advice to help you through every step of the migration.

Find an answer

Contact Laurentian Bank

You can continue to contact Laurentian Bank until the end of the migration weekend:

 

  • By phone: 1-866-499-4886 (toll-free) 7 days a week, from 8 a.m. to 9 p.m. (ET). 
  • By email: mail@laurentianbank.ca
  • By visiting a branch
Visit the LBC website

Report fraud

Have you been targeted by a fraud attempt? Contact Laurentian Bank or our client support immediately, available every day from 8 a.m. to 9 p.m. (ET). 

1-800-252-1846

Little details that matter

® INTERAC and Interac e-Transfer are registered trademarks of Interac Inc. Used under licence.

 

® THE EXCHANGE is a registered trademark of Fiserv Inc.

 

® DOCUSIGN is a registered trademark of Docusign Inc.

 

® LAURENTIAN BANK is a registered trademark of Laurentian Bank of Canada.

 

© Laurentian Bank of Canada and National Bank of Canada, 2026. All rights reserved. Any reproduction, in whole or in part, is strictly prohibited without the prior written consent of Laurentian Bank of Canada and National Bank of Canada.