What to do following the migration of your products and services
After signing up to your online bank and setting up your profile, verify the following information.
For detailed instructions on each of these steps, please consult the Product and Service Migration Guide – Personal.
Activate your National Bank debit card
You can activate your National Bank debit card and use it at an ABM or at a merchant’s point-of-sale terminal using the PIN you received by mail.
As a National Bank client, you can use one of 2,500 ABMs in THE EXCHANGE® network to carry out transactions without paying additional fees anywhere in Canada.
How are my investments handled?
Certain conditions may change.
What won’t change
- Investment funds: Unless otherwise specified, the investment funds in your investment accounts will remain unchanged during the migration. There will therefore be no tax impact at the time of the transfer, as your investments will not be sold.
- Systematic investment and withdrawal plans: Your LBCFS investment portfolio will be migrated in-kind to an account at NBSI that will maintain your systematic investments and withdrawals.
What’s changing
- Account numbers: Your LBCFS accounts will be migrated to NBSI and new account numbers will be assigned.
- Additional transactions: Additional transactions in your LBCFS investment portfolio (such as purchases, new systematic plans and switches) will not be permitted after the migration. However, redemptions will remain available.
- Processing times: Your investment portfolio will be transferred gradually in the days following the migration. Be advised that if a systematic investment or withdrawal is scheduled during the migration period, it may be processed a few days later.
- Access to branch services: Whether or not you did business with an LBCFS mutual fund representative, the National Bank branch of your choice can provide the support you need. Please consult the Product and Service Migration Guide – Investment Products for details.
- Online bank: Sign in to your online bank after the migration to view your investment products. Please note that not all your assets will be visible immediately. It may take a few days to see the entire balance of your investment accounts.
Monitor our communications on your credit card
Your Laurentian Bank credit card will continue to be functional during and after the migration weekend from November 6 to 8.
You can continue to use your credit card as usual for your everyday business transactions, as well as access your account through the Laurentian Bank credit card portal. More information about your credit card, including timelines, terms and conditions, and actions to take, will be communicated at a later date.
Paying your credit card after November 8
If you want to pay your Laurentian Bank credit card through your online bank, you must add “Laurentian Bank Visa” as a supplier under the “Bills” tab. Watch our demo.
Support
For help using your personal Laurentian Bank credit card, contact Laurentian Bank at 1-800-252-1846.
Explore your resources and services
Products tailored to your needs
If the package or products assigned to you aren’t aligned with your goals, you can change them at any time and choose others that suit you better.
Welcome offer for your migrated banking products and services
Until February 28, 2027, we’re offering you the following advantageous terms:
- No fixed monthly fees on your chequing accounts when they’re included in a package or offer for professionals. To take advantage of our offers for professionals, please consult the guide mentioned below or visit our webpage.
- No fees for digital transactions that exceed those included in the Minimalist® package.
- No monthly instalments for the $12 annual fee on lines of credit, if applicable.
- No fees on your first order of 100 regular cheques linked to your chequing account.
- Interest rate bonus for clients with a High Interest Savings Account at Laurentian Bank.1
See the Product and Service Migration Guide – Personal for more information on the benefits that may apply to your products and services, as well as the terms and conditions applicable once the offer ends.
1 Interest is calculated at the end of each day on the total daily balance and paid monthly. The annual rate is variable and is subject to change without notice.
As you start using your new online banking services, get in the habit of protecting your personal banking information:
- Access your online bank by typing the URL directly into your browser’s search bar.
- Check that you are on an official National Bank site.
- Avoid clicking links from unknown or suspicious sources.
- Keep your usernames and passwords confidential.
Adopting these best practices will help you securely enjoy your new banking experience.
Visit National Bank’s fraud prevention page for more tips.
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