Product and Service Migration Guide – Personal

Learn more about the migration of your products and services.

A step-by-step guide to your migration

The Product and Service Migration Guide – Personal outlines the upcoming changes related to the migration of your investment products and services.

 

This guide contains all the details regarding your accounts, debit card, financing products, investments, insurance products, and more. It also introduces which online banking tools are now available to you. 

 

If someone contacts you claiming to represent National Bank or Laurentian Bank: 

 

  1. Don't share any of your personal information. 
  2. Ask for details about the person contacting you. 
  3. Let them know that you will verify the information they’ve provided. 
  4. End the conversation. 
  5. Contact Laurentian Bank using a trusted phone number before the migration or contact National Bank after the migration. 

 

Visit National Bank’s fraud prevention page for more tips.


We’re here for you

Visit our help centre

Browse our frequently asked questions as well as our videos for practical information and advice to help you through every step of the migration.

Contact Laurentian Bank

You can continue to contact Laurentian Bank until the end of the migration weekend:

 

  • By phone: 1-866-499-4886 (toll-free) 7 days a week, from 8 a.m. to 9 p.m. (ET). 
  • By email: mail@laurentianbank.ca
  • By visiting a branch

Report fraud

Have you been targeted by a fraud attempt? Contact Laurentian Bank or our client support immediately, available every day from 8 a.m. to 9 p.m. (ET). 


Little details that matter

TM ALL‑IN‑ONE BANKING, THE STRATEGIC, THE STRATEGIC NATCAN and PROGRESS ACCOUNT are trademarks of National Bank of Canada.

 

TM Visa is a trademark of International Service Association, used under licence.

 

® Laurentian Bank is a registered trademark of Laurentian Bank of Canada.

 

® LBC FINANCIAL SERVICES is a registered trademark of Fairstone Bank of Canada, and National Bank Savings and Investments Inc. is an authorized user. 

 

® NATIONAL BANK, THE CONNECTED, THE MINIMALIST, THE TOTAL, CRESCENDO, NATIONAL BANK OF CANADA and PERSONAL FLEX LINE are registered trademarks of National Bank of Canada. 

 

® INTERAC and Interac e-Transfer are registered trademarks of Interac Corp., used under licence.

 

® Registered trademark of Industrial Alliance, Insurance and Financial Services Inc. 

 

® MASTERCARD, WORLD MASTERCARD, WORLD ELITE, PLATINUM MASTERCARD and CIRRUS are registered trademarks of Mastercard International Inc. National Bank of Canada is an authorized user. 

 

® THE EXCHANGE and ACCEL are registered trademarks of Fiserv Inc., used under licence in Canada by FICANEX Services Limited Partnership.