Personal cards

4.1 Debit card

 

Your National Bank debit card allows you to:

 

  • perform ABM transactions;
  • make payments to merchants;
  • access your accounts through National Bank online banking, provided you are signed up.

 

At National Bank, only one debit card is issued per client. A National Bank debit card gives you access to up to three (3) accounts. These accounts are linked to the card based on the following positions:

 

  1. CHEQUING
  2. SAVINGS
  3. OTHER (account accessible only at National Bank ABMs)

 

Important: Only one account may be associated with the OTHER position.

4.1.1 Account access

 

Access to accounts and their position on the debit card are subject to the applicable National Bank terms and conditions, as described below, and can vary depending on your situation:

 

A. No debit card at Laurentian Bank

 

If you have an active Canadian dollar (CAD) bank account at Laurentian Bank for which you are a signatory but have no debit card issued by it, a National Bank debit card will be mailed to you.

 

This card will allow you to complete your day-to-day transactions and access National Bank online banking, provided you are signed up.

 

B. One debit card at Laurentian Bank

 

If you have only one debit card at Laurentian Bank, a National Bank debit card will be issued to you and linked to the same accounts and positions as your Laurentian Bank debit card, subject to the National Bank card limits.

 

C. More than one debit card at Laurentian Bank

 

If you have more than one debit card at Laurentian Bank, only one National Bank card will be issued to you. Priority will be given to the accounts for which you are the primary cardholder at Laurentian Bank.

 

D. National Bank debit card

 

If you already have an active debit card at National Bank, you will not be issued a new card.

 

If, at the time of migration, a position is available on your card, your migrated Laurentian Bank main account will be added to it, as follows:

 

  • If your card is already linked to an account in the CHEQUING position only, the migrated main account will be added to the SAVINGS position.
  • If your card is already linked to an account in the CHEQUING position and an account in the SAVINGS position, the migrated main account will be added to the OTHER position.

 

Your PIN and debit card will be mailed to you separately. You may refer to the card holder enclosed with your debit card, which specifies the accounts that can be accessed with your National Bank debit card.

4.1.2 Changes to your debit card accounts

 

After the migration, you can request changes to your debit card account position by contacting National Bank’s Client Experience Centre (CEC).

4.1.3 Lost or stolen debit card

 

Before the migration: If your National Bank debit card is lost or stolen, please contact the Client Experience Centre (CEC) at 1-888-835-6281 (toll-free), option 2, followed by option 1.

 

After the migration: If you have signed up for National Bank online banking, you can block your card and request a replacement directly through National Bank online banking.

4.2 Personal credit card

 

Your personal Laurentian Bank credit card is not affected by the migration weekend and will remain operational during and after the migration weekend. Your personal Laurentian Bank credit card is not affected by the migration weekend and will remain operational during and after the migration weekend. Additional information about your credit card, including timeframes, terms and conditions, as well as actions to be taken, will be provided to you in due course.

 

To make the transition easier, we recommend that you keep your credit card account open until you receive new instructions. If you close it before the migration, it cannot be transferred to a National Bank credit card.

 

Credit card payments after your bank account has been migrated

 

  • Bill payments: To make your Laurentian Bank Visa credit card payments through National Bank’s online bank, you will need to add “Laurentian Bank Visa” as a supplier via the “Pay Bills” tab.
  • Continued regular use: Until your credit card has been migrated, no changes apply to your current card. You can continue to use it normally for your transactions.
  • Questions and support: For assistance or support with using your personal Laurentian Bank card, please visit the migration website at nbc.ca/lbc-docs, where you will find relevant information. You can also call Laurentian Bank at 1-800-252-1846.

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