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Important notices

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Changes to registered and locked-in plans

With the arrival of the new investment platform, we're making the following adjustments to our registered and locked-in plans.

As of the beginning of 2020:

  • National Bank RRIFs and LIFs will be transferred to Natcan Trust Company, and will be subject to Natcan Trust Company's agreements.
  • The TFSA agreement and Natcan Trust Company’s RRIF and LIF agreements will be updated.

As of spring 2020:

  • National Bank RRSPs, LRSPs, RLSPs and LIRAs will be transferred to Natcan Trust Company, and will be subject to Natcan Trust Company's agreements.
  • Natcan Trust Company's RRSP, LRSP, RLSP and LIRA agreements will be updated.

 

LIF: Life Income Fund | LIRA: Locked-In Retirement Account | LRSP: Locked-in Retirement Savings Plan | RLSP: Restricted Locked-in Retirement Savings Plan | RRIF: Registered Retirement Income Fund | RRSP: Registered Retirement Savings Plan | TFSA: Tax-Free Savings Account

 

Please keep a copy of these agreements.


 

Security

Fraudulent text messages

Phishing text messages are being sent to our clients. The text messages ask recipients to click on a link because the Bank has terminated their services. Play it safe. If you receive this message, do not click on the link or provide the information requested under any circumstances.

 Have you received a phishing text message?

If you have received this text message and did not click on the link, we recommend that you delete it.

If you are a Bank client who has received such a text message and provided the requested information, please call Customer Service as soon as possible at 1-888 835-6281 or 514-394-5555. A representative will assist you.

To learn more about our policies and best practices for preventing fraud, please consult the ABCs of Security section.

Wave of fraudulent emails

Phishing emails are being sent to our clients. The emails ask recipients to click on a link to update their personal information. Play it safe. Do not click on the link or provide the information requested under any circumstances. National Bank will never use email to ask for your personal information, such as your social insurance number, password, etc.

Have you received a phishing email?

Learn more

If you received such a message and did not click on the link, we recommend that you delete the email.

If you are a Bank client who has received such an email and unfortunately provided the requested information, please call Customer Service as soon as possible at 1-888 835-6281 or 514-394-5555. A representative will assist you.

If you received such a message and are a client of another financial institution, please contact your institution’s customer service department.

At National Bank, we place the highest importance on safeguarding your personal information. To learn more about our policies and best practices for preventing fraud, please consult our ABCs of Security section.


 

Little details that matter

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