Help centre
Mobile payments
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Are there fees for using Google Pay or Apple Pay? We don’t charge any additional fees for using Google Pay or Apple Pay. Your mobile service provider may charge additional fees, if applicable. -
Can I use Apple Pay or Google Pay outside of Canada? Going on vacation? Use Apple Pay and Google Pay outside Canada at vendors that accept contactless payments. -
Do you offer Samsung Pay? We do not offer the Samsung Pay mobile payment solution. Pay with your Samsung device using Google Pay. -
How do I add my credit card to Apple Pay or Google Pay? Add your card to Apple Pay or Google Pay and pay for in-store purchases even faster and easier, without having to pull out your wallet. -
How do I deactivate Apple Pay or Google Pay? Deactivate Apple Pay or Google Pay by simply deleting your card from the app. No other action is required. -
How do I reactivate Apple Pay or Google Pay on my new phone? Do you have a new phone? Here’s how to reactivate Apple Pay or Google Pay to continue making mobile payments. -
How do I return an item bought with Apple Pay or Google Pay? You can return an item bought with Apple Pay® or Google PayTM and get a refund by bringing your phone to the store. -
How do I use Apple Pay on my Apple Watch? Use Apple Pay from your Apple Watch by adding your debit or credit card on your mobile device. -
I can’t add my debit or credit card to Apple Pay or Google Pay. What should I do? If you’re unable to add your debit or credit card to Apple Pay or Google Pay, enter the information manually or contact us for assistance. -
I have a new card. How do I set it up with Apple Pay or Google Pay? Learn how to update your debit and credit cards in Apple Pay and Google Pay to continue making mobile payments. -
Why is fingerprint sign-in disabled? Fingerprint or facial recognition may become disabled during larger updates to the National Bank app. Reactivate it from your preferences.
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