How can I view my bank statements following the migration to National Bank?

For personal banking clients

 

Here’s how you can view your bank statements online following the migration:

 

From your web browser:

 

  1. Sign in to your online bank.
  2. Select your bank account, then click Documents and statements.
  3. Choose the document type and time period and click Search.
  4. Download your statements.

 

From the National Bank app:

 

  1. Sign in to the National Bank app.
  2. Select your bank account, then click More.
  3. Click Documents and statements.
  4. Select the time frame and click Search.
  5. Select the statement you want to view.

 

You can access statements for your Laurentian Bank account(s), dated prior to the migration, from your online bank via a web browser. Here’s how:

 

  1. Sign in to your online bank.
  2. Select Migrating to National Bank from the main menu, then Statements.
  3. Select the time frame and click Search.
  4. Select the statement you want to view.

If you have an investment account

 

All communication and documentation will come from National Bank Savings and Investments (NBSI).

 

Your quarterly statement and annual reports will be sent to you at the beginning of 2027. You will receive two documents: one from LBC Financial Services (LBCFS) for the period ending before the migration, and one from NBSI for the period following the migration.

 

NBSI investment portfolio statements will be sent to the primary account holder’s address on record with LBCFS. It is important to ensure that the address on your LBCFS account is accurate.

For business clients

 

If you are a business client, National Bank will issue your account statements following the migration. Your account statement delivery preferences (online or by mail) for your new National Bank current accounts (CAD and USD) will remain the same as they were with Laurentian Bank.

 

For easier access to your Laurentian Bank account history, we recommend that you download or print your statements for the past 12 months. Please note that National Bank does not provide consolidated statements for all your products.

 

Laurentian Bank will send you a paper copy of your statements for the portion of the month of November preceding your migration. Past statements for your Laurentian Bank account(s) will be gradually made available via your online bank starting in January 2027.

 

Please note that your past loan and guaranteed investment certificates (GICs) statements will not be available via National Bank’s online banking services. Contact National Bank client support at 1-844-394-4494, Monday to Friday, 7 a.m. to 8 p.m. (ET), to request a copy of these statements.