All questions
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How do I update my personal information following the migration?
Learn how personal and business banking clients can update their personal information with National Bank after the migration, online, through the app, or at a branch.
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Why can't I activate or use my debit card following the migration?
Here's what to do if your debit card won’t activate or isn’t working following your migration to National Bank.
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What will happen to my Laurentian Bank business cheques following the migration to National Bank?
Learn how long you can use Laurentian Bank business cheques after migration and how to order National Bank cheques following the migration.
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Will there be changes to the fees associated with my banking products and services following the migration to National Bank?
Learn about the changes to your banking fees and how certain banking fees may apply to your products and services following the migration to National Bank.
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Will there be changes to the fees associated with my banking products and services following the migration to National Bank?
Learn how your business banking fees may change after the migration to National Bank.
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What will happen to my Laurentian Bank cheques following the migration to National Bank?
Learn how long you can use your Laurentian Bank cheques, details about free cheque orders, and next steps following the migration to National Bank.
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Will I be able to choose my National Bank branch following the migration?
Learn how to find and access any National Bank branch in Canada following the migration and discover the available in-person and digital banking options.
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Why is my online bank displaying one or more accounts that I don't recognize?
Accounts you don't recognize in your online bank following the migration to National Bank may be displayed if you have power of attorney on them.
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What should I do after the migration if I have multiple accounts associated with the same supplier?
Discover the steps to take after the migration if you have multiple accounts associated with the same supplier.
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What will happen to my Laurentian Bank credit card after the migration to National Bank?
Learn what happens to your Laurentian Bank credit card after migration and how to make payments after the migration to National Bank.
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How can I view my bank statements following the migration to National Bank?
Learn how to access your bank statements after the migration to National Bank, including personal, investment, and business accounts.
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Where can I find National Bank’s enrollment and online banking instructions?
Find enrollment instructions, online banking information, and migration resources to help you access your accounts after the migration to National Bank.
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What will happen to my Laurentian Bank debit card during and after the migration to National Bank?
Learn what happens to your Laurentian Bank debit card before, during, and after migration to National Bank.
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Will there be changes to the rates of my banking products and services following the migration to National Bank?
Learn whether rates and terms for your banking products and services may change following the migration to National Bank.
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How can I obtain my migration documents and guides if I haven’t received them yet?
Haven’t received your documents or guides containing the details of the migration of your products and services to National Bank? Learn how.
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When will my investments and holdings be visible in my new National Bank accounts?
Find out when your investments and holdings will appear after the migration to National Bank and what to expect.
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How will my personal investment account(s) be affected by the migration to National Bank?
Learn how your investment accounts, holdings, and systematic investments will be affected following the migration to National Bank.
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What will happen to an estate settlement that is already in progress during the migration to National Bank?
Learn what happens to an estate settlement already in progress during the migration to National Bank and the kind of support you will receive.
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Will my current mortgage insurance with Laurentian Bank be transferred to National Bank during the migration?
Learn what happens to your Laurentian Bank mortgage insurance and coverage after the migration to National Bank.
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Will the trustee of my registered plans change following the migration to National Bank?
Learn whether the trustee of your registered plan may change after the migration to National Bank and where to find details about your plan.
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Will I need to take any action regarding my systematic investments after the migration to National Bank?
Learn how systematic investment and withdrawal plans will be handled after migration to National Bank and what actions may be required.
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How can I enroll in National Bank’s personal banking services if I don’t have a Laurentian Bank debit card?
Learn about available enrollment options and how to access National Bank's personal banking solutions without a debit card during the migration.
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Can I sign up for National Bank’s online banking services before the migration?
Find out if you can enroll in National Bank’s online banking services for your personal banking needs and where to access enrollment information after migration.
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Will the hold period for my cheques remain the same following the migration to National Bank?
Learn how your cheque hold period will be assigned after the migration to National Bank and explore faster digital payment options.
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Where can I find National Bank’s enrollment and online banking for business instructions?
Find National Bank online banking for business enrollment instructions and learn how to sign in, access your products and services.
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Before the migration to National Bank, how can I sign in to my online banking for business if I haven't received my password yet?
Learn what to do if you have not received your temporary password for National Bank online banking for business before the migration.
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What will happen to my Laurentian Bank business debit card during and after the migration to National Bank?
Learn what happens to your Laurentian Bank business debit card following the migration to National Bank and how to activate your new National Bank Business Client Card.
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Will my pre-authorized bill payments be transferred automatically to National Bank during the migration?
Learn what happens to your recurring and postdated bill payments during the migration to National Bank and what actions may be required.
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What are my options since National Bank doesn’t have an Automated Telephone Service?
Discover the available banking options to manage your accounts and access support without an automated telephone banking service.
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Will I be assigned a National Bank advisor following the migration?
Learn about the support and services available after the migration, including advisor assistance, branch services, and business banking support.
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Will power of attorney rights be automatically transferred and applied after the migration to National Bank?
Learn how valid power of attorney arrangements will be handled following the migration to National Bank and how to request updates.
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What should I do if I suspect I’ve been contacted by scammers during the migration to National Bank?
Find out what to do if you suspect you’ve encountered a scammer or fraud during the migration to National Bank.
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Will my deposits continue to be protected by deposit insurance following the migration to National Bank?
Learn how eligible deposits from Laurentian Bank and National Bank remain separately insured following migration and how coverage is applied.
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Will my GIC rate stay the same following the migration to National Bank?
Find out what happens to your GIC interest rate and terms when your investment products migrate to National Bank.
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Can I transfer the funds from my Laurentian Bank account to an existing National Bank account before the migration?
Learn whether you can transfer funds from a Laurentian Bank account to an existing National Bank account before migration and what options are available.
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Will my tax slips be affected by the migration to National Bank?
Learn how tax slips will be issued following the migration of your products and services to National Bank.
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How can I adjust the details of my products and services following the migration to National Bank?
Learn whether rates and terms for your banking products and services may change following the migration to National Bank.
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What will happen to my Laurentian Bank shares following the migration to National Bank?
Learn what will happen to your Laurentian Bank shares following the migration to National Bank and what shareholders can expect.
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What will happen during the migration to National Bank if my investment account is linked to a bank account at another financial institution?
During the migration to National Bank, learn what to do if your investment account is linked to a bank account at another financial institution.
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Will my client file be fully transferred to National Bank during the migration?
Learn what information will be transferred to National Bank during the migration and where to find additional guidance for your products and services.
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Will Laurentian Bank branches be converted to National Bank branches following the migration?
Learn what will happen to Laurentian Bank branches after the migration and how to access National Bank’s branch network and banking services.
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What will happen to Laurentian Bank’s network of ABMs following the migration?
Learn what will happen to Laurentian Bank’s ABM network and how to access National Bank branches and ABMs after migration.
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Will my mutual funds stay the same following the migration to National Bank?
Learn how your mutual funds will be transferred to National Bank and what changes to expect following the migration.