Other information you need to know

Trailing commissions, operating expenses and management fees may be associated with investments in investment funds. Please read the prospectus or Fund Facts before investing. Investment funds are not guaranteed or covered by the Canada Deposit Insurance Corporation or any other government deposit insurer. For funds other than money market funds, unit values change frequently. For money market funds, there is no guarantee that a fund will be able to maintain its net asset value at a constant amount or that you will receive the total amount of your investment in a fund back. Past performance may not be repeated.

The following documents are enclosed for your reference:

 

  • A Commitment You Can Trust: Sets out the nature of your relationship with us.
  • Investment Complaint Settlement – Quebec: Describes how complaints are resolved if you live in Quebec.
  • Information on Handling Client Complaints – Outside Quebec: Describes how complaints are resolved if you live outside Quebec.
  • NBSI Investment Account Agreement: Sets out the terms relating to your NBSI investment account.

Let’s stay in touch

Your experience migrating to NBSI is important to us, and we’re here to support you every step of the way. If you have any questions about the transfer of your LBCFS products to NBSI, please refer to the support options below.

 

Pre-migration support: For any immediate inquiries related to your accounts and products, contact the Laurentian Bank Customer Service.

  • By phone: 1-866-499-4886 (toll-free) daily from 8 a.m. to 9 p.m.
  • By email: mail@laurentianbank.ca
  • Or contact your branch.

 

Migration information: Visit National Bank’s migration website for up-to-date information and Frequently Asked Questions (FAQ) at nbc.ca/lbc-personal.

 

Post-migration support: Call the National Bank Client Experience Centre (CEC) at 1-888-270-3941 (toll-free) for assistance.

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