General information

1.1 Migration to National Bank of Canada

As part of our acquisition of the portfolio of personal products and services of Laurentian Bank of Canada® (Laurentian Bank), we are pleased to welcome you as a client of National Bank Savings and Investments Inc. (NBSI), a mutual fund dealer and subsidiary of National Bank of Canada®. Your LBC Financial Services Inc. (LBCFS) products and services will be transferred to NBSI.

 

Documents and resources are available to help you prepare for and navigate the migration, including:

 

  • a migration letter, with detailed information, including migration dates;
  • this Product and service migration guide;
  • the migration website at nbc.ca/lbc-personal.

 

The migration information in this guide relates to the products and services you held prior to the migration. Copies of the product and service agreements and declarations of trust that now apply to you as an NBSI client are available at nbc.ca/lbc-legal.

 

NBSI will consider that you have accepted the changes to your products and services if you continue to use them as of the migration date.

 

Ce document est disponible en ligne en français. Visitez nbc.ca/blc-particulier. Vous pouvez changer votre langue de préférence en appelant le Centre d’expérience client de la Banque NationaleMD au 1 888 835-6281.

Important security notice

No staff member from National Bank, NBSI, Laurentian Bank or LBCFS will contact you or visit you in person to ask for your personal banking information (one-time verification code, PIN, password).

 

If you receive a call from someone claiming to be from National Bank, NBSI, Laurentian Bank or LBCFS:

  1. Do not share any information.
  2. Obtain the caller’s information.
  3. Tell the caller you will verify their information.
  4. End the call.
  5. Contact Laurentian Bank using a trusted phone number before the migration, or National Bank after the migration.

1.2 Investment account statements

Following the migration, all communication and documentation will come from NBSI. This includes trade confirmations, portfolio statements, annual reports, performance reports, and fee and compensation reports.

 

Please note that for the quarterly statement and annual reports sent to you at the beginning of 2027, you will receive two documents: one from LBCFS* for the period ending before the migration, and one from NBSI for the period following the migration.

 

NBSI investment portfolio statements will be sent to the primary account holder’s address on record with LBCFS. Therefore, please ensure that your address on file with LBCFS is accurate. Following migration, you may contact us to change the account holder who receives statements. Please refer to section 1.9. Contact us for more information.

 

* Issued by B2B Bank Financial Services Inc., the carrying broker for LBCSF.

1.3 Personal information

Following the migration, your personal information will be held by National Bank and its subsidiaries, as the case may be. National Bank is committed to protecting your personal information and privacy in accordance with National Bank’s Privacy policy, available at nbc.ca/confidentiality.

1.4 Tax reporting

During the migration period, your tax slips will be issued in two parts. For the 2026 tax year, you will receive two separate tax documents. Laurentian Bank* will send you the tax slips covering the pre-migration period, while NBSI will send you the tax slips covering the post-migration period.

 

Note: Financial institutions do not issue tax slips when the amount to be reported is less than $50.00. In subsequent years, tax slips will be provided by NBSI.

 

* Issued by B2B Bank Financial Services Inc., the carrying broker for LBCSF.

1.5 Power of attorney

National Bank and its subsidiaries will strive to migrate information in accordance with the instructions of clients or their designated agents. Accordingly, National Bank and its subsidiaries may reach out to you or your legal representative for necessary updates.

 

Should you wish to share additional information after the migration, please refer to section 1.9. Contact us.

1.6 Online bank

National Bank’s online bank offers numerous features including the ability to manage your NBSI investment accounts online.

 

Not only will you be able to trade online and track your portfolio, but you will also have access to a consolidated view of your assets and liabilities, allowing for a more in-depth understanding of your financial position.

 

Please note, however, that in some cases you may need to contact an advisor to access all the functions related to your investment account.

1.7 National Bank app

The National Bank app offers a comprehensive range of features designed to enhance your banking experience. You can manage your NBSI investment accounts and view your transaction history from anywhere.

1.8 Non-resident clients

If your main address is outside Canada, only redemptions will remain available in your LBCFS investment portfolio. Please note that, depending on the case, you may not have access to the products and services offered by NBSI. In that case, NBSI will contact you.

1.9 Contact us

For any additional information:

 

  • Contact Laurentian Bank for any immediate inquiries related to your accounts and products prior to migration.
  • Go to nbc.ca/lbc-personal for the most up-to-date migration information and refer to the Frequently Asked Questions (FAQ).
  • Call the National Bank Client Experience Centre (CEC) at 1-888-270-3941 (toll-free) for further assistance after migration.

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