assistance service for newcomers

A free and exclusive service

When you sign up for our Offer for Newcomers to Canada, you'll enjoy 12 months¹ free access to the Assistance for newcomers telephone service, offered via National Bank Assistance Network.²

Access a wealth of important information and get answers to your questions about life in Canada.

Call the assistance service for newcomers

1 844 891-7096 or 514-285-5257 (for clients with the Offer for Newcomers)
9:00 a.m. to 8:00 p.m. (Eastern Time)
7 days a week
Languages spoken: French, English

Get information about five key topics

We can save you time by answering your questions and guiding you toward the right professional organizations and institutions.

Woman holding baby and speaking on the phone while looking out the window

Daily life

Where can you get medical treatment? How do you go about finding a job? Get information on everyday situations.

Legal issues

What can you do if you’re dismissed from your job? How do you cancel a cellphone contract? Our service can refer you to legal organizations and specialists in your province.

Two young adults moving into their new place

Housing

Do you need to pay a deposit when renting? What do you do if you find a leak in your new home? We can provide information and direct you to professionals who can act on your behalf.

Man looking at his tablet next to a window

Personal finances

How do you fill out a tax return? Why is a credit history so important in Canada? Learn how to manage your finances with our personalized assistance service.

Canadian visa application document and pen

Immigration

How do you renew a work permit? How do you become a Canadian citizen? Our assistance service can help you find specialized immigration resources and organizations.

Enjoy this service when you sign up for our Offer for Newcomers to Canada³

Carry out transactions

Open a bank account for your everyday banking needs.

Build a credit history

Apply for an eligible credit card⁴ to build your credit history in Canada.

Buy a car

Take out a car loan⁵ to buy a new or used car.

Become a homeowner

Take out a mortgage loan⁵ and buy your own home in Canada.

Enjoy up to three years without monthly fees

Find out more

Little details that matter

Legal Disclaimers

™ National Bank Assistance Network is a trademark of National Bank of Canada, used under licence by NBC Assistance Inc.

1. Telephone assistance service offered by National Bank Assistance Network, valid for 12 months from your account opening date. The content of the packages and terms described are subject to change.

2. This content is for information purposes only. It creates no legal or contractual obligations for National Bank, the entities in its group, National Bank Assistance Network and their service providers. The content of the packages and terms described are subject to change.

3. Our banking offer for newcomers is available to immigrants who have been living in Canada for less than 5 years. See the Details and conditions of the offer for the full terms and conditions. The offer may be modified, extended or withdrawn, without prior notice, at any time. The offer may not be combined or used with any other National Bank offer, promotion or benefit. Fees may apply for transactions not included in the banking offer for newcomers. For more information on transaction fees, see our Guide to Personal Banking Solutions [PDF].

4. Financing subject to credit approval by National Bank. Certain conditions apply. Eligible credit cards: Edition^® and Platinum.

5. Financing subject to credit approval by National Bank.

Ready to apply for the package?

Open an account online at any time.

Find out more

Assistance service for newcomers

A free and exclusive service

Call the assistance service for newcomers