Credit card features and tools
Manage your card options online.
Simple features that follow you everywhere
Activate your credit card
You can now activate your National Bank Mastercard credit card from your online bank:
- Sign in to your online bank
- Select your credit card account
- Click Activate my card in the dedicated banner
- Enter the required information
- Click Activate my card
You can also activate your credit card by phone at 1-800-268-0808.
Lock, unlock or replace a card*
If your credit card is lost or stolen, you can temporarily lock your card or replace it in your online bank.
Lock your card
Lock your credit card to prevent fraudulent use. You will be able to unlock it whenever you want.
Unlock your card
Did you find your credit card? Unlock it in your online bank so you can use it again.
Replace your card
If you cannot find your credit card or if it has been stolen, you can replace it in your online bank. You will receive a new credit card with a new number.
Tip:
If you think you have been a victim of fraud, block your credit card to prevent further attempts. This will give you time to make the necessary verifications. You can unblock your card at any time if you realize fraud was not committed.
Request a credit limit increase
You can request a credit card limit increase through your online bank. Once the request has been submitted, it will take 5 business days to process your request. You will be notified by email.
Notify us of your travel plans
Planning a trip? Add a travel notification to prevent your cards from being locked while you're abroad. This helps strengthen the security of your accounts and prevent fraud. You can set up a notification in your online bank or from the National Bank mobile app. It's quick and easy!
Repayment with rewards points
You can use your rewards points to make a payment on your credit card balance. If you’ve accumulated at least 6,250 points, you can use this feature in your online bank or National Bank mobile app.
Rewards points can be used as follows :
| Number of points required | 6,250 | 12,500 | 25,000 | 125,000 | 250,000 |
| Repayment amount ($) | 25.00 $ | 50.00 $ | 100.00 $ | 500.00 $ | 1 000.00 $ |
National Bank Mobile app
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Little details that matter
Legal Disclamers
TM National Bank of Canada received the highest CX Index™ score among credit card issuers in Canada in Forrester’s proprietary 2020-2021 CX Index™ survey. The ranking was based on responses from 9,004 measuring 12 brands. The proprietary survey results are based on consumers’ opinions of the experiences with the brands in the survey. Forrester Research does not endorse any company included in any CX Index™ report and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.
TM Apple, Apply Pay, App Store, iPhone, iPod touch, iPad and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank Mobile Banking Solutions.
TM Android, Google Play, Google Pay, and the Android logo are trademarks of Google LLC. The use of this trademark is subject to Google’s authorization policy.
*Feature to lock or replace a card
Lock
- You can temporarily lock your card as many times as you need and unlock it whenever you want. These actions are immediate when you request them in your online bank.
- No time limit comes with the action of locking a card.
- When the card is locked, no transactions can be made on the card. No pre-authorized debits can be processed. You can, however, pay the balance on the card.
Replace
- The action of replacing your credit card is irreversible and cancels automatically the actual card. You can only replace your credit card 3 times in a 12-month period.
- No transactions or pre-authorized payments will be accepted on a replaced credit card.
- Once your replacement request has been made, you will receive a new credit card with a new number in the mail. You must provide this new number to merchants with whom you have pre-authorized payments to avoid fees.
- You must activate your new credit card before using it.
Questions?
Consult our articles for credit advice and learn how to get the most out of your card.
