Credit card features and tools
Manage your card options online.
Simple features that follow you everywhere
Lock, unlock or replace a card*
If your credit card is lost or stolen, you can temporarily lock your card or replace it in your online bank.
Lock your card
Lock your credit card to prevent fraudulent use. You will be able to unlock it whenever you want.
Unlock your card
Did you find your credit card? Unlock it in your online bank so you can use it again.
Replace your card
If you cannot find your credit card or if it has been stolen, you can replace it in your online bank. You will receive a new credit card with a new number.
Request a credit limit increase
You can request a credit card limit increase through your online bank. Once the request has been submitted, it will take 5 business days to process your request. You will be notified by email.
Notify us of your travel plans
Planning a trip? Add a travel notification to prevent your cards from being locked while you're abroad. This helps strengthen the security of your accounts and prevent fraud. You can set up a notification in your online bank or from the National Bank mobile app. It's quick and easy!
Repayment with rewards points
You can use your rewards points to make a payment on your credit card balance. If you’ve accumulated at least 6,250 points, you can use this feature in your online bank or National Bank mobile app.
Rewards points can be used as follows :
| Number of points required | 6,250 | 12,500 | 25,000 | 125,000 | 250,000 |
| Repayment amount ($) | 25.00 $ | 50.00 $ | 100.00 $ | 500.00 $ | 1 000.00 $ |
Good to know
Follow our step-by-step demos to master our banking services: set up a travel notification, lock, unlock or replace a credit card, and much more! See all our demos.
National Bank Mobile app
Download the app for free today!
Little details that matter
Legal Disclamers
TM Apple, Apply Pay, App Store, iPhone, iPod touch, iPad and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank Mobile Banking Solutions.
TM Android, Google Play, Google Pay, and the Android logo are trademarks of Google LLC. The use of this trademark is subject to Google’s authorization policy.
*Feature to lock or replace a card
Lock
- You can temporarily lock your card as many times as you need and unlock it whenever you want. These actions are immediate when you request them in your online bank.
- No time limit comes with the action of locking a card.
- When the card is locked, no transactions can be made on the card. No pre-authorized debits can be processed. You can, however, pay the balance on the card.
Replace
- The action of replacing your credit card is irreversible and cancels automatically the actual card. You can only replace your credit card 3 times in a 12-month period.
- No transactions or pre-authorized payments will be accepted on a replaced credit card.
- Once your replacement request has been made, you will receive a new credit card with a new number in the mail. You must provide this new number to merchants with whom you have pre-authorized payments to avoid fees.
- You must activate your new credit card before using it.
Questions?
Consult our articles for credit advice and learn how to get the most out of your card.
