Credit card features and tools
Manage your operations easily and entirely online
Getting started with your credit card
Sign in to your online bank
Select your credit card account and click Activate my card in the dedicated banner
Enter the requested information, then click Activate my card
You can also activate your credit card by phone: 1‑800‑268‑0808.
Convenient features that go wherever you go
Lock, unlock or replace a credit card*
In case of loss, fraud or theft of your credit card, you can temporarily lock your card or replace it in your online bank.
Receive notifications
Get peace of mind by enabling credit card email notifications in your online bank. You can be notified before your card balance is due and when a transaction exceeds the limit per transaction that you set.
Apply for a credit limit increase
Sign in to your online bank to request a credit limit increase. Once the request has been submitted, it will take 5 business days to process your request. You will be notified by email.
Notify us of your travel plans
Planning a trip? Add a travel notification in your online bank or from the National Bank mobile app to prevent your cards from being locked when you're abroad.
Repayment with rewards points
You can use your rewards points to make a payment on your credit card balance. If you’ve accumulated at least 6,250 points, you can use this feature in your online bank or National Bank mobile app.
National Bank Mobile app
Download the app for free today!
Little details that matter
TM National Bank of Canada received the highest CX Index™ score among credit card issuers in Canada in Forrester’s proprietary 2020-2021 CX Index™ survey. The ranking was based on responses from 9,004 measuring 12 brands. The proprietary survey results are based on consumers’ opinions of the experiences with the brands in the survey. Forrester Research does not endorse any company included in any CX Index™ report and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.
TM Apple, Apply Pay, App Store, iPhone, iPod touch, iPad and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank Mobile Banking Solutions.
TM Android, Google Play, Google Pay, and the Android logo are trademarks of Google LLC. The use of this trademark is subject to Google’s authorization policy.
*Feature to lock or replace a card
Lock
- You can temporarily lock your card as many times as you need and unlock it whenever you want. These actions are immediate when you request them in your online bank.
- No time limit comes with the action of locking a card.
- When the card is locked, no transactions can be made on the card. No pre-authorized debits can be processed. You can, however, pay the balance on the card.
Replace
- The action of replacing your credit card is irreversible and cancels automatically the actual card. You can only replace your credit card 3 times in a 12-month period.
- No transactions or pre-authorized payments will be accepted on a replaced credit card.
- Once your replacement request has been made, you will receive a new credit card with a new number in the mail. You must provide this new number to merchants with whom you have pre-authorized payments to avoid fees.
- You must activate your new credit card before using it.
Questions?
Consult our articles for credit advice and learn how to get the most out of your card.
