How do I update my personal information following the migration? 

After the migration, you can update your phone number, email address, and mailing address with National Bank, either online, by phone, or at a branch.

How to update your personal information as a personal banking client: 

From your web browser:

  1. Sign in to your online bank.

  2. Click the profile icon in the top-right corner.

  3. Click Edit next to the information you want to modify.
     

Watch our demo on how to edit your personal information in your online bank


From your National Bank app:

  1. Sign in to the National Bank app.

  2. Expand the main menu, select your name (Profile and preferences), then select Personal information.

  3. Under Personal information, select Contact information and click Edit to change your information. 
     

Watch our demo on how to edit your personal information in the National Bank app.

You can also update your personal information by calling National Bank’s client support team at 1-888-835-6281, available Monday to Friday from 7 a.m. to 10 p.m. (ET), and Saturday to Sunday from 8 a.m. to 8 p.m. (ET). If you want to speak to an advisor in person, find your closest National Bank branch to make an appointment.

How to update your information as a business banking client: 

  1. Sign in to online banking for business.

  2. In the left menu of the home screen, under My information, select My profile.

  3. In the Sign-in ID and security section, select Modify my information.

  4. In the Identification information section, select Modify, Add, or the trash can icon (delete) next to the information you want to modify.

  5. Enter your new contact details if required.

  6. Enter your password.

  7. Click Save. A verification code will be sent to your new email or mobile number.

  8. Enter the verification code you received to confirm the change.

 

You can also call our business client support team at 1-844-394-4494 from Monday to Friday, 7 a.m. to 8 p.m. (ET). If you want to speak to an advisor in person, find your closest National Bank branch to make an appointment.

Good to know:

Do you have a Laurentian Bank credit card and want to update your contact information? You can do so directly through your Laurentian Bank portal.

  1. Sign in to your portal
    - Sign in to your Laurentian Bank personal or business portal.

  2. Go to the My Information section
    - Click your name in the top-right corner of the platform.
    - Select My Information from the drop-down menu. 

  3. Update your information
    - Click Edit next to the information you want to update.
    - Once you've completed the necessary updates, click Save.

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