The legal assistance provided by FBA Solutions is a phone and video conference service that connects you with a lawyer. You can use the service as many times as you like to discuss legal questions of a private or professional nature.1
The goal? To help you be better informed and handle your private and professional projects with more confidence, as well as to offer guidance.
Have questions? Browse our FAQ section for answers.
Need the assistance of a lawyer?
What are FBA Solutions hours of operation?
From Monday to Friday, 8 a.m. to 8 p.m., excluding holidays.
Is there a limit to the number of calls?
No. You can call the legal team as often as necessary. The length of your calls is also unlimited.
How can I ensure my calls are kept confidential?
FBA Solutions lawyers have an ethical duty of confidentiality. They also take every measure to ensure the confidentiality of your discussions.
Can I get assistance with commercial activities?
No, it is not possible to ask a lawyer for legal assistance concerning commercial activities.
What is the difference between professional life and professional activity?
Professional life concerns ethical issues, or the relationship with a professional order. “Commercial activities” concerns all your business activities not related to the relationship with your Order. Some examples:
If I need to go to court, can I retain the services of the lawyer who assisted me?
No. If you need to go before the courts, you must retain the services of another lawyer to represent you.
Can I ask any question I want?
The legal assistance lawyers can answer all of your legal questions within the areas of law covered by FBA SOLUTIONS. If a lawyer is unable to answer you immediately, they will conduct the necessary research and contact you as soon as possible.
Where can I verify if I'm signed up for The Total package?
To find out the name of your package, sign in to your online bank or National Bank app. Once signed in:
If you receive your account statements by mail, the name of your package is also included on them.
I see that estate assistance is included in The Total package. How does it work?
If you have The Total banking package, you will be able to take advantage of estate assistance. It gives you access to notaries and lawyers from FBA Solutions, by phone or video conference, for all your estate-related questions.
In addition, you can write your will and your mandate of protection in anticipation of incapacity, made in the presence of witnesses on a secure online platform, with the personalized assistance of lawyers and notaries.
Finally, you benefit from a competitive rate if you wish to have your will, your mandate of protection and your general power of attorney notarized at FBA Solutions.
TM THE TOTAL is a trademark of National Bank of Canada.
1 Excludes any questions about any commercial or criminal activity.
2 The holders of The Total banking package have access to FBA Solutions notaries and lawyers for their estate-related questions. They also have access to a secure online platform to write their wills and mandates for protection in case of incapacity, made in the presence of witnesses, with the personalized assistance of a legal officer (in Quebec: notary, outside Quebec: lawyer). In addition, they benefit from competitive rates for the notarization of their wills, protective mandates and general powers of attorney. Consult FBA Solutions' competitive rates.
NBC Assistance Inc. allows you to benefit from legal assistance services by phone, which are provided entirely by Fecteau Bélanger and Associates Consulting Group Inc., also doing business under FBA, FBA Consulting Group and FBA Solutions (“FBA”). NBC Assistance Inc. and National Bank will not have access to any of your confidential information collected by this company while it is providing such services. You understand that by using FBA’s services, you release NBC Assistance Inc. and National Bank from any liability related to the services provided by FBA, including any matter relating to information security and confidential information that could be shared by you with this company or with its employees during the provision of services.
To receive free legal assistance, you must be a National Bank Privilege offer holder or have The Total banking package. To benefit from the estate assistance service, you must have The Total banking package. However, you are responsible for any fees for additional services not covered by the assistance service (e.g., fees for a notarized will at a competitive rate) and any fees that may be charged to you by your telecommunications provider. You will no longer be eligible for these services one month after you discontinue your Privilege offer, change your package or cease to be a National Bank client.