Legal assistance service

Talk to a lawyer for legal advice on a wide range of private and professional matters, by phone, at no charge.

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What is the legal assistance service?

As soon as you sign up for our offer for professionals, our offer for students, or the Total® package, you'll receive free telephone support for your personal or professional legal questions. You can speak with a lawyer from the legal team as often and for as long as you need.

You can use this service as often as you like, Monday to Friday, from 8 a.m. to 8 p.m. (ET).

It's the ideal solution if you're looking for:

  • A free service
  • Personalized support
  • Direct access to a lawyer
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What does the legal assistance service cover?

Regardless of your situation, FBA Solutions' lawyers, qualified in both civil and common law, are available to assist you with the following matters 1 :

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Estate

Learn how to further protect your assets, plan your estate and liquidate the estate of a loved one. Learn how to further protect your assets, plan your estate and liquidate the estate of a loved one.

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Property

Get guidance on renting, purchasing or renovating a property, whether it's for professional use, personal residence or investment purposes.

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Contractual relations

Learn about best practices, key contractual clauses, and general obligations when signing, terminating or carrying out a contract.

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Labour law

Find out more about workers' rights and obligations, as well as current safety standards and the protection of personal information.

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Family law

Find out about your parental and marital rights and obligations, including family assets, mediation in the event of separation and financial aspects.

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Ethics

Learn about your ethical obligations and understand your rights in the event of an inspection or a disciplinary dispute with your professional order.

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How can I access the service?

To use the legal assistance service, you just need to be an eligible client. There's no action required on your part as the service becomes available automatically as soon as you sign up.

Register now by selecting the option that best matches your situation.

Eligible clients

Clients who can enjoy our offer for professionals

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Clients who benefit from our offer for students

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Clients with The Total package2

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Additional offer with The Total package

Are you a client with The Total package? Get access to a platform for the virtual production of notarized legal documents, such as wills, mandates, and powers of attorney with professional assistance and enjoy preferential rates if you’d like these documents to be authenticated in the presence of a lawyer or notary.

Discover the offer

All your questions about the legal assistance service

Contact our legal assistance service

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Offer for students and professionals

Get legal assistance from FBA Solutions Monday to Friday, 8 a.m. to 8 p.m. (ET).

1-844-783-7604
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Offer for clients with The the Total package

Get legal assistance from FBA Solutions Monday to Friday, 8 a.m. to 8 p.m. (ET).

1-833-987-3722

Legal disclaimers

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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