Legal assistance service

Take advantage of legal assistance by phone, at no cost, for your private or professional matters.

Access to lawyers

by phone or video conference

Unlimited calling

and service in English/French

Confidential and secure

consultation

What is the legal assistance service?

The legal assistance service, provided in partnership with FBA Solutions, is a phone and videoconference service that connects you with a lawyer. You can use the service as many times as you like to discuss legal questions of a private or professional nature. 1

Do you have any questions? Browse our FAQ to find what you’re looking for.

Contact the legal assistance

Are you taking advantage of a professional or student offer?

Get legal assistance from FBA Solutions Monday through Friday, 9 a.m. to 8 p.m. (ET).

You have The TotalTM package

Get legal assistance from FBA Solutions Monday through Friday, 9 a.m. to 8 p.m. (ET).

Who can benefit from the legal assistance?

Clients with The TotalTM package

Clients benefiting from student or professional offers

Private banking and wealth management clients

Clients who are newcomers

Personalized legal information

Whatever your situation, the civil and common law lawyers from FBA Solutions can help answer your questions. Get advice on the different municipal, provincial and federal dispute resolution options1.

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Your personal life

  • Family law (separation, divorce, mediation, custody, etc.) 
  • Property (sales, purchase, hidden defects) and relationships with neighbours 
  • Consumer goods and contracts
  • Personal injury
  • Problems related to Highway Safety Code violations
  • Labour law
  • Immigration
  • Estate settlement2
  • Much more 
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Your professional life

  • Professional order
  • Trustees
  • Customers
  • Conflicts of interest

Frequently Asked Questions

From Monday to Friday, 9 a.m. to 8 p.m., excluding holidays.

No. You can call the legal team as often as necessary. The length of your calls is also unlimited.

FBA Solutions lawyers have an ethical duty of confidentiality. They also take every measure to ensure the confidentiality of your discussions.

No, it is not possible to ask a lawyer for legal assistance concerning commercial activities.

Professional life concerns ethical issues, or the relationship with a professional order. “Commercial activities” concerns all your business activities not related to the relationship with your Order. Some examples:

  • Acceptable case: a dispute with the Order of Dentists regarding illegal signage at a dentist’s office
  • Unacceptable case: conflict over a commercial lease for an optometrist’s office

The legal assistance lawyers can answer all of your legal questions within the areas of law covered by FBA SOLUTIONS. If a lawyer is unable to answer you immediately, they will conduct the necessary research and contact you as soon as possible.

To find out the name of your package, sign in to your online bank or National Bank app. Once signed in:

  • Click Overview in the left menu.
  • Click the account for which you want more details.
  • Check the name of your package under Package or program.

If you receive your account statements by mail, the name of your package is also included on them.

If you have The Total banking package and are 16 years or older, you will be able to take advantage of estate assistance. It gives you access to notaries and lawyers from FBA Solutions, by phone or video conference, for all your estate-related questions.

In addition, you can write your will and your mandate of protection in anticipation of incapacity, made in the presence of witnesses on a secure online platform, with the personalized assistance of lawyers and notaries.

Finally, you benefit from a competitive rate if you wish to have your will, your mandate of protection and your general power of attorney notarized at FBA Solutions.

Consult FBA Solutions' competitive rates.

We’re here to support you

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Contact our legal assistance service

Monday to Friday, from 9 a.m. to 8 p.m. (ET)

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Immigrating to Canada

Check out our tips and information to help you through your transition.

Legal disclaimers

® NATIONAL BANK and the NATIONAL BANK logo are registered trademarks of National Bank of Canada.

TM THE TOTAL is a trademark of National Bank of Canada.

NBC Assistance Inc. allows you to benefit from legal assistance services if you hold The TotalTM banking package. These services are provided entirely by Fecteau Bélanger and Associates Consulting Group Inc., also doing business under FBA, FBA Consulting Group and FBA Solutions (“FBA”). NBC Assistance Inc. and National Bank will not have access to any of your confidential information collected by this company while it is providing such services. You understand that by using FBA’s services, you release NBC Assistance Inc. and National Bank from any liability related to the services provided by FBA, including any matter relating to information security and confidential information that could be shared by you with this company or with its employees during the provision of services.

To receive free legal assistance, you must be a National Bank Privilege offer holder or have The Total banking package. To benefit from the estate assistance service, you must have The Total banking package. However, you are responsible for any fees for additionalservices not covered by the assistance service (e.g., fees for a notarized will at a competitive rate) and any fees that may be charged to you by your telecommunications provider. You will no longer be eligible for these services one month after you discontinue your Privilege offer, change your package or cease to be a National Bank client.

  1. Excludes any questions about any commercial or criminal activity.
  2. The holders of The Total banking package have access to FBA Solutions notaries and lawyers for their estate-related questions. They also have access to a secure online platform to write their wills and mandates for protection in case of incapacity, made in the presence of witnesses, with the personalized assistance of a legal officer (in Quebec: notary, outside Quebec: lawyer). In addition, they benefit from competitive rates for the notarization of their wills, protective mandates and general powers of attorney. Consult FBA Solutions' competitive rates.