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Talk on the phone with a lawyer from FBA Solutions, as often as necessary.
Hours of operation: 8 a.m. to 6 p.m. (ET), Monday to Friday
What are FBA Solutions hours of operation?
From Monday to Friday, 8 a.m. to 6 p.m., excluding holidays.
Is there a limit to the number of calls?
No. You can call the legal team as often as necessary. The length of your calls is also unlimited.
How can I ensure my calls are kept confidential?
FBA Solutions lawyers have an ethical duty of confidentiality. They also take every measure to ensure the confidentiality of your discussions.
Can I get assistance with commercial activities?
No, it is not possible to ask a lawyer for legal assistance concerning commercial activities.
What is the difference between professional life and professional activity?
Professional life concerns ethical issues, or the relationship with a professional order. “Commercial activities” concerns all your business activities not related to the relationship with your Order. Some examples:
If I need to go to court, can I retain the services of the lawyer who assisted me?
No. If you need to go before the courts, you must retain the services of another lawyer to represent you.
Can I ask any question I want?
The legal assistance lawyers can answer all of your legal questions within the areas of law covered by FBA SOLUTIONS. If a lawyer is unable to answer you immediately, they will conduct the necessary research and contact you as soon as possible.
NBC Assistance Inc. allows you to benefit from legal assistance services by phone, which are provided entirely by Fecteau Bélanger and Associates Consulting Group Inc., also doing business under FBA, FBA Consulting Group and FBA Solutions (“FBA”). NBC Assistance Inc. and National Bank will not have access to any of your confidential information collected by this company while it is providing such services. You understand that by using FBA’s services, you release NBC Assistance Inc. and National Bank from any liability related to the services provided by FBA, including any matter relating to information security and confidential information that could be shared by you with this company or with its employees during the provision of services.
To enjoy these services free of charge, you must be a National Bank privilege offer holder. You are, however, responsible for any fees that may be billed to you by your telecommunications provider. If you are not a privilege offer holder, the services provided by FBA will end.