I have a technical problem (sign in, password, etc.). Who can I contact?
1. Make sure that you have read and completed the steps mentioned in the section Access Dialogue in just a few clicks
2. Find the answers to your questions in the Advice and answers section of Dialogue
3. Can't find the answer to your technical question? Live chat with a Dialogue customer service agent.
What are Dialogue’s hours of operation?
The Dialogue healthcare team is available 24/7.
Is it possible to use Dialogue when I travel outside Canada?
Medical regulations prevent Dialogue’s practitioners from providing medical services to patients physically located abroad.
However, their coordinators can guide you and help you find local clinics, hospitals and other health resources anywhere in the world.
TM Dialogue is a trademark owned by Dialogue Technologies Inc. (“Dialogue”) and provided by Dialogue and may not be otherwise used without the prior consent of Dialogue.
NBC Assistance Inc. allows you to benefit from virtual healthcare services which are provided entirely by Dialogue. NBC Assistance Inc. and National Bank will not have access to any of your confidential information collected by this company while it is providing such services. You understand that by using Dialogue’s services, you release NBC Assistance Inc. and National Bank from any liability related to the services provided by Dialogue, including any matter relating to information security and confidential information that could be shared by you with this company or its employees during the provision of services.
To take advantage of these services free of charge1, you must be the holder of an eligible National Bank offer. If you are not enrolled in an eligible offer, the services provided by Dialogue will end.
1. Dialogue may charge additional fees for consultations with paramedical professionals.