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Virtual healthcare services

On-demand medical care, available across Canada

Virtual healthcare services available 24/7

Already enjoying one of our eligible offers?

Get medical advice easily, wherever you are.

Want to register for one of our offers?

Find out if you’re eligible for our offers.

Need help?

Check our FAQs to learn where and how to get the help you need.

Dialogue – healthcare services accessible online

Benefit from virtual healthcare services with our partner Dialogue. Clients enrolled in an eligible offer have unlimited access 24/7 to medical and mental health professionals. Chat live with doctors and nurses directly from your computer or mobile device

Ideal if you wish to:

  • Get non-urgent medical care on a secure and confidential platform
  • Benefit from unlimited video, audio or chat consultations with doctors and other medical and mental health professionals
  • Get healthcare services in English or French 24/7 directly from your computer or smartphone
  • Obtain referrals to specialists, clinics and laboratories quickly

Your services at a glance

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Unlimited video, audio and chat consultations with healthcare professionals.

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Accessible across Canada from your computer or mobile app

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Thorough follow ups by the Dialogue medical team

Many more services to discover

Live chat with nurses

Have a question? Or a concern? Obtain access to a clinical nurse or nurse practitioner within minutes.

Unlimited video consultations with healthcare professionals

Consult a practitioner by video in less than 24 hours, 7 days a week, from your computer or smartphone.

Prescriptions, renewals and free delivery of medication

Save time by taking advantage of online prescription renewals.

Referrals to specialists, clinics and laboratories

Need to meet with a specialist? Get referrals quickly.

Support in navigating the healthcare system

Have a question about the healthcare system? Get advice and support to help you understand it.

 

Virtual healthcare services Dialogue interface

Access Dialogue in just a few clicks

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Check your eligibility

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Check the activation times for services

  • Are you eligible? Note that there may be a delay before creating your Dialogue account and taking advantage of the service.
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Create your Dialogue account

  • Download the mobile app or go to the Dialogue login page
  • Register with the same email address you use for your online bank. 

Who can benefit from Dialogue services?

Dialogue’s virtual healthcare services are included in our Privilege offers to the following:
 

FAQ

When will I be able to create my Dialogue account?

 

  1. Make sure you have read and completed all the steps in the section Access Dialogue in just a few clicks  

  2. Consult the deadlines:

You signed up for an eligible offer between:
During the year 2020 January 1 and 31, 2021 February 1 and 28, 2021 March 1 and 31, 2021 April 1 and 30, 2021 May 1 and 31, 2021
You will be able to create your Dialogue account and take advantage of the service from: As of now
February 10, 2021 March 12, 2021 April 8, 2021 May 10, 2021 June 8, 2021
You signed up for an eligible offer between:
During the year 2020
January 1 and 31, 2021
February 1 and 28, 2021
March 1 and 31, 2021
April 1 and 30, 2021
May 1 and 31, 2021
You will be able to create your Dialogue account and take advantage of the service from:
As of now
February 10, 2021
March 12, 2021
April 8, 2021
May 10, 2021
June 8, 2021

I have a technical problem (sign in, password, etc.). Who can I contact?

    1. Make sure that you have read and completed the steps mentioned in the section Access Dialogue in just a few clicks

    2. Find the answers to your questions in the Advice and answers section of Dialogue

    3. Can't find the answer to your technical question? Live chat with a Dialogue customer service agent.

What are Dialogue’s hours of operation?

The Dialogue healthcare team is available 24/7.

Is it possible to use Dialogue when I travel outside Canada?

Medical regulations prevent Dialogue’s practitioners from providing medical services to patients physically located abroad. 

However, their coordinators can guide you and help you find local clinics, hospitals and other health resources anywhere in the world.

Little details that matter

Legal Notes

TM Dialogue is a trademark owned by Dialogue Technologies Inc. (“Dialogue”) and provided by Dialogue and may not be otherwise used without the prior consent of Dialogue.

NBC Assistance Inc. allows you to benefit from virtual healthcare services which are provided entirely by Dialogue. NBC Assistance Inc. and National Bank will not have access to any of your confidential information collected by this company while it is providing such services. You understand that by using Dialogue’s services, you release NBC Assistance Inc. and National Bank from any liability related to the services provided by Dialogue, including any matter relating to information security and confidential information that could be shared by you with this company or its employees during the provision of services.

To take advantage of these services free of charge1, you must be the holder of an eligible National Bank offer. If you are not enrolled in an eligible offer, the services provided by Dialogue will end.

1. Dialogue may charge additional fees for consultations with paramedical professionals.

Ready to start using Dialogue?

Create your account in just a few clicks.

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