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Virtual healthcare services

On-demand medical care, available across Canada

Virtual healthcare services available 24/7

Already enjoying one of our eligible offers?

Get medical advice easily, wherever you are.

Want to register for one of our offers?

Find out if you’re eligible for our offers.

Need help?

Check our FAQs to learn where and how to get the help you need.

Dialogue – healthcare services accessible online

Benefit from virtual healthcare services with our partner Dialogue. Clients enrolled in an eligible offer have unlimited access 24/7 to medical and mental health professionals. Chat live with doctors and nurses directly from your computer or mobile device

Ideal if you wish to:

  • Get non-urgent medical care on a secure and confidential platform
  • Benefit from unlimited video, audio or chat consultations with doctors and other medical and mental health professionals
  • Get healthcare services in English or French 24/7 directly from your computer or smartphone
  • Obtain referrals to specialists, clinics and laboratories quickly

Your services at a glance

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Unlimited video, audio and chat consultations with healthcare professionals.

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Accessible across Canada from your computer or mobile app

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Thorough follow ups by the Dialogue medical team

Many more services to discover

Live chat with nurses

Have a question? Or a concern? Obtain access to a clinical nurse or nurse practitioner within minutes.

Unlimited video consultations with healthcare professionals

Consult a practitioner by video in less than 24 hours, 7 days a week, from your computer or smartphone.

Prescriptions, renewals and free delivery of medication

Save time by taking advantage of online prescription renewals.

Referrals to specialists, clinics and laboratories

Need to meet with a specialist? Get referrals quickly.

Support in navigating the healthcare system

Have a question about the healthcare system? Get advice and support to help you understand it.

 

Virtual healthcare services Dialogue interface

Access Dialogue in just a few clicks

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Sign up easily wherever you are

  1. Find out if you’re eligible.

  2. Make a remote appointment with an advisor or contact your banker.

  3. Fill out the application form for our digital banking solutions.

Already signed up? Go to step 2.

Once your sign-up is completed, please note that there is a delay before you can create your Dialogue account and take advantage of the service. 

View details

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Download the Dialogue Health app

Choose the version available for your smartphone, or go to the sign-in page for Dialogue online.

It is important to create your Dialogue account with the same email address as your online bank.

When can I create my account?

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Start now!

You’re now ready to use Dialogue services anywhere, anytime.

Who can benefit from Dialogue services?

Dialogue’s virtual healthcare services are included in our Privilege offers to the following:
 

FAQ

When will I be able to create my Dialogue account?

 

  1. Make sure you have read and completed all the steps in the section Access Dialogue in just a few clicks  

  2. Consult the deadlines:

You signed up for an eligible offer between:
July 6 and October 31, 2020 November 1 and 30, 2020 December 1 and 31, 2020
You will be able to create your Dialogue account and take advantage of the service from: As of now
December 7, 2020 January 7, 2021
You signed up for an eligible offer between:
July 6 and October 31, 2020
November 1 and 30, 2020
December 1 and 31, 2020
You will be able to create your Dialogue account and take advantage of the service from:
As of now
December 7, 2020
January 7, 2021

I have a technical problem (sign in, password, etc.). Who can I contact?

    1. Make sure that you have read and completed the steps mentioned in the section Access Dialogue in just a few clicks

    2. Find the answers to your questions in the Advice and answers section of Dialogue

    3. Can't find the answer to your technical question? Live chat with a Dialogue customer service agent.

What are Dialogue’s hours of operation?

The Dialogue healthcare team is available 24/7.

Is it possible to use Dialogue when I travel outside Canada?

Medical regulations prevent Dialogue’s practitioners from providing medical services to patients physically located abroad. However, their coordinators can guide you and help you find local clinics, hospitals and other health resources. 

Little details that matter

Legal Notes

TM Dialogue is a trademark owned by Dialogue Technologies Inc. (“Dialogue”) and provided by Dialogue and may not be otherwise used without the prior consent of Dialogue.

NBC Assistance Inc. allows you to benefit from virtual healthcare services which are provided entirely by Dialogue. NBC Assistance Inc. and National Bank will not have access to any of your confidential information collected by this company while it is providing such services. You understand that by using Dialogue’s services, you release NBC Assistance Inc. and National Bank from any liability related to the services provided by Dialogue, including any matter relating to information security and confidential information that could be shared by you with this company or its employees during the provision of services.

To take advantage of these services free of charge, you must be the holder of an eligible National Bank offer. If you are not enrolled in an eligible offer, the services provided by Dialogue will end. 

Ready to start using Dialogue?

Create your account in just a few clicks.

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