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® The NATIONAL BANK logo and POWERING YOUR IDEAS are registered trademarks of National Bank of Canada.

Useful links

About us

Corporate responsibiliy

Our subsidiaries

Careers

Complaint settlement

News and useful articles

Articles and advice

Economic analysis

Market summary

Foreign Exchange Analysis

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\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/mesures-prises-pour-limiter-la-propagation-du-coronavirus\",\"cleanAnswer\":\"National Bank is&nbsp;making every effort to protect its clients.&nbsp;We are putting&nbsp;measures&nbsp;in place&nbsp;to&nbsp;limit&nbsp;the spread of the COVID-19 virus.&nbsp;For information about&nbsp;your&nbsp;travel plans,&nbsp;daily transactions,&nbsp;in-branch appointments,&nbsp;investments, online banking, and more, visit&nbsp;our&nbsp;Important notices&nbsp;page.\\n\",\"boostKeywords\":[\"corona virus, covid-19\",\"\"],\"url\":\"https://www.nbc.ca/personal/accounts/faq/measures-to-prevent-the-spread-of-coronavirus.html\"},{\"answer\":\"Due to COVID-19, we are consolidating our services and&nbsp;reducing&nbsp;our branch&nbsp;hours.<\\/p>\\nBefore you visit a branch, check our <a href=\\\"https://locator.nbc.ca/\\\" target=\\\"_blank\\\">branch locator<\\/a> for&nbsp;the&nbsp;updated&nbsp;business&nbsp;hours.<\\/p>\\nAcross Canada, excluding Atlantic provinces:<\\/b><\\/p>\\n<ul>\\n<li>Our branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 4 p.m.<\\/li>\\n<li>Branches that are normally open Saturdays&nbsp;and Thursday evenings will continue as usual<\\/li>\\n<\\/ul>\\nAtlantic provinces only:<\\/b><\\/p>\\n<ul>\\n<li>Our branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 3 p.m.&nbsp;<\\/li>\\n<li>Branches that are normally open&nbsp;Saturdays&nbsp;will continue as usual.<\\/li>\\n<\\/ul>\\nOur&nbsp;ABMs&nbsp;will remain accessible.&nbsp;To find&nbsp;an ABM near you, <a href=\\\"https://locator.nbc.ca/\\\" target=\\\"_blank\\\">click here<\\/a>.<\\/p>\\n\",\"question\":\"What are the modified branch business hours?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/heures-douverture-modifiees-succursales\",\"cleanAnswer\":\"Due to COVID-19, we are consolidating our services and&nbsp;reducing&nbsp;our branch&nbsp;hours.\\nBefore you visit a branch, check our branch locator for&nbsp;the&nbsp;updated&nbsp;business&nbsp;hours.\\nAcross Canada, excluding Atlantic provinces:\\n\\nOur branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 4 p.m.\\nBranches that are normally open Saturdays&nbsp;and Thursday evenings will continue as usual\\n\\nAtlantic provinces only:\\n\\nOur branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 3 p.m.&nbsp;\\nBranches that are normally open&nbsp;Saturdays&nbsp;will continue as usual.\\n\\nOur&nbsp;ABMs&nbsp;will remain accessible.&nbsp;To find&nbsp;an ABM near you, click here.\\n\",\"boostKeywords\":[\"covid-19, coronavirus, corona-virus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/heures-douverture-modifiees-succursales.html\"},{\"answer\":\"You can change your password by:<\\/p>\\n<ol>\\n<li>Signing in to <a href=\\\"https://app.bnc.ca/?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>.<\\/li>\\n<li>Clicking the&nbsp;profile&nbsp;icon at the top right of the screen.<\\/li>\\n<li>Clicking the pencil icon to edit your password.<\\/li>\\n<\\/ol>\\n\",\"question\":\"How can I change my password in my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/changer-mot-de-passe-ma-banque-en-ligne\",\"cleanAnswer\":\"You can change your password by:\\n\\nSigning in to your online bank.\\nClicking the&nbsp;profile&nbsp;icon at the top right of the screen.\\nClicking the pencil icon to edit your password.\\n\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/change-my-password-my-online-bank.html\"},{\"answer\":\"As a security measure, you must contact us to regain access to your account. Call us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a>, 7 days a week, from 6 a.m. to midnight (ET).<\\/p>\\n\",\"question\":\"What can I do if my account is blocked?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/compte-verrouille-ma-banque-en-ligne\",\"cleanAnswer\":\"As a security measure, you must contact us to regain access to your account. Call us at 1-888-835-6281, 7 days a week, from 6 a.m. to midnight (ET).\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/account-blocked-my-online-bank.html\"},{\"answer\":\"The apps Wallet and Apple Pay&nbsp;are pre-installed on all compatible Apple devices.<\\/p>\\nIf you have an Android phone, simply download the Google Pay app from the <a href=\\\"https://play.google.com/store/apps/details?id=com.google.android.apps.walletnfcrel&amp;hl=_CA\\\" target=\\\"_blank\\\">Google Play store<\\/a>.<\\/p>\\nTo make <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/services/paiement-mobile.html\\\">mobile payments<\\/a> using a credit card, you must install the latest version of the <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/application-mobile.html\\\">National Bank app<\\/a>. To make mobile payments using a debit card, you must have an email linked to your National Bank account.<\\/p>\\n&nbsp;<\\/p>\\n® Apple, App Store, Mac, iPhone, iPod Touch, iPad, iCloud and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank online.<\\/i> \\n<\\/p>\\nTM<\\/sup> Google Pay and the Google Pay Logo are trademarks of Google LLC.<\\/i><\\/p>\\n\",\"question\":\"How do I use Apple Pay or Google Pay?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/comment-utiliser-paiement-mobile-apple-pay-ou-google-pay\",\"cleanAnswer\":\"The apps Wallet and Apple Pay&nbsp;are pre-installed on all compatible Apple devices.\\nIf you have an Android phone, simply download the Google Pay app from the Google Play store.\\nTo make mobile payments using a credit card, you must install the latest version of the National Bank app. To make mobile payments using a debit card, you must have an email linked to your National Bank account.\\n&nbsp;\\n® Apple, App Store, Mac, iPhone, iPod Touch, iPad, iCloud and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank online.\\n\\nTM Google Pay and the Google Pay Logo are trademarks of Google LLC.\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq/how-to-use-apple-pay-or-google-pay.html\"},{\"answer\":\"Yes, you can change your address, phone number, security mobile number, sign-in email and password by:\\u202f&nbsp;<\\/p>\\n<ol>\\n<li>Signing in to&nbsp;<a href=\\\"https://app.bnc.ca/?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>.\\u202f&nbsp;<\\/li>\\n<li>Clicking the profile icon at the top right of the screen.<\\/li>\\n<li>Clicking the pencil icon next to\\u202fthe information you want to edit.\\u202f&nbsp;<\\/li>\\n<\\/ol>\\n<a href=\\\"https://bncdemo.ca/en/course/start/public-update-personal-information-online/emulator-public-update-personal-information-online/emulator?ic_campaign=faqoverlay\\\">Check out the demo<\\/a><\\/p>\\n\",\"question\":\"Can I change my address in my online bank?\\u202f\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/changement-d-adresse-en-ligne\",\"cleanAnswer\":\"Yes, you can change your address, phone number, security mobile number, sign-in email and password by:\\u202f&nbsp;\\n\\nSigning in to&nbsp;your online bank.\\u202f&nbsp;\\nClicking the profile icon at the top right of the screen.\\nClicking the pencil icon next to\\u202fthe information you want to edit.\\u202f&nbsp;\\n\\nCheck out the demo\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/change-address-online.html\"},{\"answer\":\"To sign in for the first time, go to the <a href=\\\"https://bvi.bnc.ca/index/bnc/indexen.html\\\" target=\\\"_blank\\\">usual connection page<\\/a> and sign in. \\n \\nIf you receive a message to sign up to the new online bank, simply follow the steps and create your profile. \\n \\nIf you don\\u2019t receive this message, go to <a href=\\\"https://app.bnc.ca/?lang=en\\\">your online bank<\\/a>&nbsp;and click Create your account<\\/b>. \\n \\nAdd <a href=\\\"https://app.bnc.ca/?lang=en\\\">your online bank<\\/a> to your favorites to connect even quicker in the future.<\\/p>\\n\",\"question\":\"How do I connect to my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/me-connecter-ma-banque-en-ligne\",\"cleanAnswer\":\"To sign in for the first time, go to the usual connection page and sign in.\\n\\nIf you receive a message to sign up to the new online bank, simply follow the steps and create your profile.\\n\\nIf you don\\u2019t receive this message, go to your online bank&nbsp;and click Create your account.\\n\\nAdd your online bank to your favorites to connect even quicker in the future.\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/how-to-connect-to-my-online-bank.html\"},{\"answer\":\"Click Did you forget your password?<\\/b> on the <a href=\\\"https://app.bnc.ca/\\\" target=\\\"_blank\\\">sign-in page<\\/a> and follow the instructions.<\\/p>\\n<a href=\\\"https://bncdemo.ca/en/course/start/public-signin-manage-profile-online/emulator-public-reset-password-online/emulator\\\" target=\\\"_blank\\\">Check out the demo<\\/a><\\/p>\\n\",\"question\":\"What should I do if I forgot my password to sign in to my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/oubli-mot-de-passe-ma-banque-en-ligne\",\"cleanAnswer\":\"Click Did you forget your password? on the sign-in page and follow the instructions.\\nCheck out the demo\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/forgot-my-password-my-online-bank.html\"},{\"answer\":\"You can edit or delete upcoming payments that have not yet been processed in your account. The kinds of scheduled payments include:&nbsp;<\\/p>\\n<ul>\\n<li>Bill payments&nbsp;<\\/li>\\n<li>Money transfers to another National Bank client or an Interac e-Transfer®&nbsp;<\\/li>\\n<li>Money transfers between your accounts&nbsp;<\\/li>\\n<li>Cheques*&nbsp;<\\/li>\\n<li>Pre-authorized debits*&nbsp;<\\/li>\\n<\\/ul>\\nFrom <a href=\\\"https://app.bnc.ca/help?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>:&nbsp;<\\/p>\\n<ol>\\n<li>Find the Quick links<\\/i> section on the home page&nbsp;<\\/li>\\n<li>Click Edit or delete an upcoming payment<\\/b>&nbsp;<\\/li>\\n<li>Select the type of payment you would like to edit or delete&nbsp;<\\/li>\\n<li>Follow the instructions&nbsp;<\\/li>\\n<\\/ol>\\nNote that this feature is not yet available from the National Bank app.&nbsp;&nbsp;<\\/p>\\n*Fees apply for requests to stop cheques and pre-authorized debits.&nbsp;<\\/p>\\n® Interac e-Transfer and Interac are registered trademarks of Interac Inc. used under license.&nbsp;<\\/p>\\n\",\"question\":\"How do I edit or delete an upcoming payment from my online bank? \",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/modifier-supprimer-paiement-a-venir\",\"cleanAnswer\":\"You can edit or delete upcoming payments that have not yet been processed in your account. 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