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\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/mesures-prises-pour-limiter-la-propagation-du-coronavirus\",\"cleanAnswer\":\"National Bank is&nbsp;making every effort to protect its clients.&nbsp;We are putting&nbsp;measures&nbsp;in place&nbsp;to&nbsp;limit&nbsp;the spread of the COVID-19 virus.&nbsp;For information about&nbsp;your&nbsp;travel plans,&nbsp;daily transactions,&nbsp;in-branch appointments,&nbsp;investments, online banking, and more, visit&nbsp;our&nbsp;Important notices&nbsp;page.\\n\",\"boostKeywords\":[\"corona virus\"],\"url\":\"https://www.nbc.ca/personal/accounts/faq/measures-to-prevent-the-spread-of-coronavirus.html\"},{\"answer\":\"Due to COVID-19, we are consolidating our services and&nbsp;reducing&nbsp;our branch&nbsp;hours.<\\/p>\\nBefore you visit a branch, check our <a href=\\\"https://locator.nbc.ca/\\\" target=\\\"_blank\\\">branch locator<\\/a> for&nbsp;the&nbsp;updated&nbsp;business&nbsp;hours.<\\/p>\\nAcross Canada, excluding Atlantic provinces:<\\/b><\\/p>\\n<ul>\\n<li>Our branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 4 p.m.<\\/li>\\n<li>Branches that are normally open Saturdays&nbsp;and Thursday evenings will continue as usual<\\/li>\\n<\\/ul>\\nAtlantic provinces only:<\\/b><\\/p>\\n<ul>\\n<li>Our branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 3 p.m.&nbsp;<\\/li>\\n<li>Branches that are normally open&nbsp;Saturdays&nbsp;will continue as usual.<\\/li>\\n<\\/ul>\\nOur&nbsp;ABMs&nbsp;will remain accessible.&nbsp;To find&nbsp;an ABM near you, <a href=\\\"https://locator.nbc.ca/\\\" target=\\\"_blank\\\">click here<\\/a>.<\\/p>\\n\",\"question\":\"What are the modified branch business hours?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/faq-general/heures-douverture-modifiees-succursales\",\"cleanAnswer\":\"Due to COVID-19, we are consolidating our services and&nbsp;reducing&nbsp;our branch&nbsp;hours.\\nBefore you visit a branch, check our branch locator for&nbsp;the&nbsp;updated&nbsp;business&nbsp;hours.\\nAcross Canada, excluding Atlantic provinces:\\n\\nOur branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 4 p.m.\\nBranches that are normally open Saturdays&nbsp;and Thursday evenings will continue as usual\\n\\nAtlantic provinces only:\\n\\nOur branches are open&nbsp;Monday to Friday&nbsp;from 10 a.m. to 3 p.m.&nbsp;\\nBranches that are normally open&nbsp;Saturdays&nbsp;will continue as usual.\\n\\nOur&nbsp;ABMs&nbsp;will remain accessible.&nbsp;To find&nbsp;an ABM near you, click here.\\n\",\"boostKeywords\":[\"covid-19, coronavirus, corona-virus\"],\"url\":\"https://www.nbc.ca/personal/faq-general/modified-branch-business-hours.html\"},{\"answer\":\"You can change your password by:<\\/p>\\n<ol>\\n<li>Signing in to <a href=\\\"https://app.bnc.ca/?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>.<\\/li>\\n<li>Clicking the&nbsp;profile&nbsp;icon at the top right of the screen.<\\/li>\\n<li>Clicking the pencil icon to edit your password.<\\/li>\\n<\\/ol>\\n\",\"question\":\"How can I change my password in my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/changer-mot-de-passe-ma-banque-en-ligne\",\"cleanAnswer\":\"You can change your password by:\\n\\nSigning in to your online bank.\\nClicking the&nbsp;profile&nbsp;icon at the top right of the screen.\\nClicking the pencil icon to edit your password.\\n\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/change-my-password-my-online-bank.html\"},{\"answer\":\"As a security measure, you must contact us to regain access to your account. Call us at <a href=\\\"tel:+18888356281\\\">1-888-835-6281<\\/a>, 7 days a week, from 6 a.m. to midnight (ET).<\\/p>\\n\",\"question\":\"What can I do if my account is blocked?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/compte-verrouille-ma-banque-en-ligne\",\"cleanAnswer\":\"As a security measure, you must contact us to regain access to your account. Call us at 1-888-835-6281, 7 days a week, from 6 a.m. to midnight (ET).\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/account-blocked-my-online-bank.html\"},{\"answer\":\"The apps Wallet and Apple Pay&nbsp;are pre-installed on all compatible Apple devices.<\\/p>\\nIf you have an Android phone, simply download the Google Pay app from the <a href=\\\"https://play.google.com/store/apps/details?id=com.google.android.apps.walletnfcrel&amp;hl=_CA\\\" target=\\\"_blank\\\">Google Play store<\\/a>.<\\/p>\\nTo make <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/services/paiement-mobile.html\\\">mobile payments<\\/a> using a credit card, you must install the latest version of the <a href=\\\"/content/bnc/en/accueil/particuliers/comptes/application-mobile.html\\\">National Bank app<\\/a>. To make mobile payments using a debit card, you must have an email linked to your National Bank account.<\\/p>\\n&nbsp;<\\/p>\\n® Apple, App Store, Mac, iPhone, iPod Touch, iPad, iCloud and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank online.<\\/i> \\n<\\/p>\\nTM<\\/sup> Google Pay and the Google Pay Logo are trademarks of Google LLC.<\\/i><\\/p>\\n\",\"question\":\"How do I use Apple Pay or Google Pay?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq/comment-utiliser-paiement-mobile-apple-pay-ou-google-pay\",\"cleanAnswer\":\"The apps Wallet and Apple Pay&nbsp;are pre-installed on all compatible Apple devices.\\nIf you have an Android phone, simply download the Google Pay app from the Google Play store.\\nTo make mobile payments using a credit card, you must install the latest version of the National Bank app. To make mobile payments using a debit card, you must have an email linked to your National Bank account.\\n&nbsp;\\n® Apple, App Store, Mac, iPhone, iPod Touch, iPad, iCloud and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank online.\\n\\nTM Google Pay and the Google Pay Logo are trademarks of Google LLC.\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq/how-to-use-apple-pay-or-google-pay.html\"},{\"answer\":\"Yes, you can change your address, phone number, security mobile number, sign-in email and password by:\\u202f&nbsp;<\\/p>\\n<ol>\\n<li>Signing in to&nbsp;<a href=\\\"https://app.bnc.ca/?lang=en\\\" target=\\\"_blank\\\">your online bank<\\/a>.\\u202f&nbsp;<\\/li>\\n<li>Clicking the profile icon at the top right of the screen.<\\/li>\\n<li>Clicking the pencil icon next to\\u202fthe information you want to edit.\\u202f&nbsp;<\\/li>\\n<\\/ol>\\n<a href=\\\"https://bncdemo.ca/en/course/start/public-update-personal-information-online/emulator-public-update-personal-information-online/emulator?ic_campaign=faqoverlay\\\">Check out the demo<\\/a><\\/p>\\n\",\"question\":\"Can I change my address in my online bank?\\u202f\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/changement-d-adresse-en-ligne\",\"cleanAnswer\":\"Yes, you can change your address, phone number, security mobile number, sign-in email and password by:\\u202f&nbsp;\\n\\nSigning in to&nbsp;your online bank.\\u202f&nbsp;\\nClicking the profile icon at the top right of the screen.\\nClicking the pencil icon next to\\u202fthe information you want to edit.\\u202f&nbsp;\\n\\nCheck out the demo\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/change-address-online.html\"},{\"answer\":\"To sign in for the first time, go to the <a href=\\\"https://bvi.bnc.ca/index/bnc/indexen.html\\\" target=\\\"_blank\\\">usual connection page<\\/a> and sign in. \\n \\nIf you receive a message to sign up to the new online bank, simply follow the steps and create your profile. \\n \\nIf you don\\u2019t receive this message, go to <a href=\\\"https://app.bnc.ca/?lang=en\\\">your online bank<\\/a>&nbsp;and click Create your account<\\/b>. \\n \\nAdd <a href=\\\"https://app.bnc.ca/?lang=en\\\">your online bank<\\/a> to your favorites to connect even quicker in the future.<\\/p>\\n\",\"question\":\"How do I connect to my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/me-connecter-ma-banque-en-ligne\",\"cleanAnswer\":\"To sign in for the first time, go to the usual connection page and sign in.\\n\\nIf you receive a message to sign up to the new online bank, simply follow the steps and create your profile.\\n\\nIf you don\\u2019t receive this message, go to your online bank&nbsp;and click Create your account.\\n\\nAdd your online bank to your favorites to connect even quicker in the future.\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/how-to-connect-to-my-online-bank.html\"},{\"answer\":\"Click Did you forget your password?<\\/b> on the <a href=\\\"https://app.bnc.ca/\\\" target=\\\"_blank\\\">sign-in page<\\/a> and follow the instructions.<\\/p>\\n<a href=\\\"https://bncdemo.ca/en/course/start/public-signin-manage-profile-online/emulator-public-reset-password-online/emulator\\\" target=\\\"_blank\\\">Check out the demo<\\/a><\\/p>\\n\",\"question\":\"What should I do if I forgot my password to sign in to my online bank?\",\"complex\":\"false\",\"id\":\"/content/bnc/en/accueil/particuliers/comptes/faq-banque-en-ligne/oubli-mot-de-passe-ma-banque-en-ligne\",\"cleanAnswer\":\"Click Did you forget your password? on the sign-in page and follow the instructions.\\nCheck out the demo\\n\",\"url\":\"https://www.nbc.ca/personal/accounts/faq-banque-en-ligne/forgot-my-password-my-online-bank.html\"},{\"answer\":\"You can edit or delete upcoming payments that have not yet been processed in your account. 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