Help Centre
Debit card
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Can I change the PIN of my debit card? You can change the PIN of your debit card at a National Bank branch. -
Can I manage the withdrawal limit for my debit card? You can manage the withdrawal and purchase limits yourself by signing in to your online bank. -
Can I pay with my debit card when I travel abroad or in Canada? Learn more about how to pay with your debit card while traveling -
Can I use my debit card to access my USD account? Learn more about accessing your USD account. -
Can I use my debit card to make withdrawals at an ABM when I travel abroad? Learn more on withdrawing money at an ABM when travelling -
Can the Bank authorize a purchase that is over the $2,000 daily withdrawal limit on my card? The $2,000 limit on purchases made with a debit card applies to most National Bank clients. For larger purchases -
Does my PIN change if I have a new debit card? Your PIN stays the same when you receive a new debit card. -
How can I increase my purchase and ABM withdrawal limits? Go to the Preference tab in My profile section, you’ll see My Client Card limits -
How do I create a PIN for my new debit card? Find out how to create a PIN for your debit card if you open an account online or at a branch. -
How do I get a debit card for my new account? You will receive your debit card when opening a chequing account. -
How does Interac Flash work? The Interac® Flash feature allows you to pay without contact, so without entering your PIN. -
I forgot my PIN. How do I get a new one? To change your PIN, you must go to one of our branches. -
I lost my debit card. What should I do? Call us if your debit card is lost or stolen. -
Is my debit card automatically equipped with Interac Flash technology? Flash Interac® has been integrated on all new debit cards since 2018. -
What are the purchase limits with my debit card? Here's how to make a purchase that exceeds the daily limit of your debit card -
When I add my debit card, I am asked to enter a one-time verification code. What is that? You will need to enter a unique verification code when activating your debit card on a mobile payment app.
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