Help centre
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Debit card
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Can I use my debit card abroad? Traveling soon? Use your debit card abroad at merchants that accept it and at CIRRUS and NYCE ABMs. -
Does my PIN change if I have a new debit card? Your PIN won’t change if you get a new debit card, unless otherwise specified. -
How do I access my USD account with my debit card? Your debit card does not give access to your USD account. Call us or visit a branch to access your funds. -
How do I activate contactless payments with my debit card? Contactless payments are activated on your debit card after making your first transaction with your PIN. Start using this feature for quick payments on the go. -
How do I change my debit card’s PIN? Edit your debit card’s PIN at any of our National Bank ABMs. Find the one nearest you with our branch locator. -
How do I get a PIN for my new debit card? Get the PIN for your new debit card after you open your bank account at a branch or online. -
How do I increase my purchase or withdrawal limits for my debit card? Increase your debit card purchase limit or withdrawal limit from your online bank or National Bank app. -
How do I make contactless payments with my debit card? Make quick payments with your debit card for in-store purchases with Interac® Debit contactless payments. An even easier and faster way to make purchases. -
How do I pay with Apple Pay or Google Pay? Learn how to make mobile payments with Apply Pay and Google Pay. Make payments up to $250 more quickly. -
How do I receive my debit card for my new account? You’ll receive your debit card for your new account by mail if you open your account online. -
I forgot my PIN. How can I get a new one? Here’s how to get a new PIN for your credit or debit card at one of our branches or over the phone. -
I’ve lost my debit card. What now? Was your debit card lost or stolen? Lock it online to avoid any fraudulent transactions and contact us to replace it. -
What is my debit card purchase limit? Need to make a large purchase? Review your debit card limit from your online bank or National Bank app. -
What should I do if I have not received my new debit card? If you haven't received your new debit card within 10 business days, please contact us at 1-888-622-2783 for assistance. -
What should I do if my debit card is expiring? If your National Bank debit card is due to expire, you'll automatically receive your new card in the mail before it expires. -
Why do I have to enter my PIN for a contactless purchase under $250? If you need to enter your PIN for a contactless purchase of less than $250, you may have reached your cumulative limit of contactless transactions.
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