• Personal
  • Business
  • Wealth Management
  • About Us
  • Search
  • Help
  • FR
Sign in
  • Personal →
  • Business →

  • Direct Brokerage
  • National Bank Financial
  • Natbank
  • Group Retirement Plans
  • Private Banking 1859
My business →
Business size
  • Small and medium businesses
  • Commercial businesses
  • Self-employed
Industry expertise
  • Agriculture
  • Real Estate
  • Pharmacies and healthcare professionals
  • Creative industries
  • Healthcare and life sciences
  • Technology
  • Other industries
Business life cycle stages
  • Launch
  • Growth
  • Transfer
  • Business management
Everyday banking →
Open an account →
  • Digital Package Account
  • Hybrid Package Account
  • Premium Package Account
  • USD Account
  • Foreign Currency Accounts
  • Business Investment Account
Choose your Mastercard credit card →
  • Business
  • Business Line
  • Platinum Business
  • Corporate
Manage cash flow operations →
  • Online banking
  • Cash flow management
  • Overdraft protection
  • Payment processing
Financing →
Meet your day-to-day financial needs →
  • Operating line of credit
  • Business line
  • Bridge loan
Fuel your growth →
  • Term loan
  • Revolving term credit
  • Acquisition financing
International solutions →
International business
  • Import-export
  • Cross-border banking
  • Representative offices abroad
Foreign currency management
  • Foreign exchange risk hedging
  • Foreign currency accounts
  • Foreign exchange rates
Payment and financing solutions
  • Payment methods
  • Supply chain financing
Investing →
Accounts and solutions
  • Business Investment Account
  • Trust services
Products
  • Guaranteed Investment Certificates
  • Mutual funds and more
Going further with our partnerships →
Human resources and well-being
  • Group retirement plans
  • Employee benefits program
  • Telemedicine service
Administrative management
  • Payroll solutions
Operational performance support
  • Payment solutions
  • Legal support services
Advice and tools →
Launch →
  • Build your business
  • Set up your business
Growth →
  • Develop your business strategies
  • Explore international markets
  • Optimize your resources
Business transfers →
  • Sell your business
  • Buy a business
Business management →
  • Take control of your business finances
  • Protect your business from fraud
  • Develop your company culture
More resources
  • Directory of Resources
  • Newsletters
  • News for entrepreneurs
  • Help Centre
Sign in
  • Personal
  • Business

  • Direct Brokerage
  • National Bank Financial
  • Natbank
  • Group Retirement Plans
  • Private Banking 1859
  1. Personal
  2. Business
  3. Wealth Management
  4. About Us
Business
  • My business
    • Business size
      • Small and medium businesses
      • Commercial businesses
      • Self-employed
    • Industry expertise
      • Agriculture
      • Real Estate
      • Pharmacies and healthcare professionals
      • Creative industries
      • Healthcare and life sciences
      • Technology
      • Other industries
    • Business life cycle stages
      • Launch
      • Growth
      • Transfer
      • Business management
  • Everyday banking
    • Open an account
      • Digital Package Account
      • Hybrid Package Account
      • Premium Package Account
      • USD Account
      • Foreign Currency Accounts
      • Business Investment Account
    • Choose your Mastercard credit card
      • Business
      • Business Line
      • Platinum Business
      • Corporate
    • Manage cash flow operations
      • Online banking
      • Cash flow management
      • Overdraft protection
      • Payment processing
  • Financing
    • Meet your day-to-day financial needs
      • Operating line of credit
      • Business line
      • Bridge loan
    • Fuel your growth
      • Term loan
      • Revolving term credit
      • Acquisition financing
  • International solutions
    • International business
      • Import-export
      • Cross-border banking
      • Representative offices abroad
    • Foreign currency management
      • Foreign exchange risk hedging
      • Foreign currency accounts
      • Foreign exchange rates
    • Payment and financing solutions
      • Payment methods
      • Supply chain financing
  • Investing
    • Accounts and solutions
      • Business Investment Account
      • Trust services
    • Products
      • Guaranteed Investment Certificates
      • Mutual funds and more
  • Going further with our partnerships
    • Human resources and well-being
      • Group retirement plans
      • Employee benefits program
      • Telemedicine service
    • Administrative management
      • Payroll solutions
    • Operational performance support
      • Payment solutions
      • Legal support services
  • Advice and tools
    • Launch
      • Build your business
      • Set up your business
    • Growth
      • Develop your business strategies
      • Explore international markets
      • Optimize your resources
    • Business transfers
      • Sell your business
      • Buy a business
    • Business management
      • Take control of your business finances
      • Protect your business from fraud
      • Develop your company culture
    • More resources
      • Directory of Resources
      • Newsletters
      • News for entrepreneurs
      • Help Centre

  • Search
  • Help
  • FR
  1. Banking solutions for business
  2. Business Help centre
  3. Accounts and transactions
  4. Digital deposits
  5. Do I need to clean the scanner?

Do I need to clean the scanner?


Yes. You should clean the scanner according to the manufacturer’s instructions to maintain the quality of scanned images.
 

  • Video on how to clean the CX30 model
  • Video on how to clean the TS240 model
  • Download the cleaning guide

Related questions

How do I give access to a user?

Did you know you can use your online administrator options to manage your users and their access to digital deposits? Learn more in our Business Help centre.

How long do I keep my original cheques after my deposit?

Did you know you can keep your original cheques for a period of 15 days after they’ve been digitally deposited? Learn more in our Business help cantre.

How do I use a scanner to make Digital deposits?

Discover how to use your scanner with just a few simple steps and start using direct deposit to send your funds directly into your National Bank account.


We’re here for you

Tells us about your needs

Schedule a call with one of our experts for advice tailored to your reality.

Make an appointment

Call us

Need immediate help? Contact us from Monday to Friday, 8 a.m. to 8 p.m. (ET).

1-844-394-4494

Get in touch

Enter the details of your request in our form. We’ll answer you by email as soon as we can.

Contact us
Useful links
  • Important notice
  • Exchange rates and foreign currencies
  • Help centre
  • Make an appointment
About us
  • Governance
  • Commitments and impact
  • Investors
  • News and communications
  • Interest rates
Contact informations
  • Contact us
  • Complaint settlement
  • Report wrongdoing
  • Find your branch
Careers
  • Life at National Bank
  • All jobs
  • Students and internships
  • Terms of use
  • Accessibility plan
  • Privacy and security
The NATIONAL BANK logo

© NATIONAL BANK OF CANADA. All rights reserved 2026.​

The NATIONAL BANK logo and BUILD SOMETHING. are trademarks of National Bank of Canada.

Useful links
  • Important notice
  • Exchange rates and foreign currencies
  • Help centre
  • Make an appointment
About us
  • Governance
  • Commitments and impact
  • Investors
  • News and communications
  • Interest rates
Contact informations
  • Contact us
  • Complaint settlement
  • Report wrongdoing
  • Find your branch
Careers
  • Life at National Bank
  • All jobs
  • Students and internships
  • Terms of use
  • Accessibility plan
  • Privacy and security
The NATIONAL BANK logo

© NATIONAL BANK OF CANADA. All rights reserved 2026.​

The NATIONAL BANK logo and BUILD SOMETHING. are trademarks of National Bank of Canada.