Do I need to clean the scanner?

Yes. You should clean the scanner according to the manufacturer’s instructions to maintain the quality of scanned images.

Related questions

How long do I keep my original cheques after my deposit?

Did you know you can keep your original cheques for a period of 15 days after they’ve been digitally deposited? Learn more in our Business help cantre.

How do I use a scanner to make Digital deposits?

Discover how to use your scanner with just a few simple steps and start using direct deposit to send your funds directly into your National Bank account.

Is it safe to send my documents online?

Transferring your documents online is completely safe. We’ve created and implemented safety measures designed to protect your information.

We’re here for you

Tells us about your needs

Schedule a call with one of our experts for advice tailored to your reality.

Make an appointment

Call us

Need immediate help? Contact us from Monday to Friday, 8 a.m. to 8 p.m. (ET).

Get in touch

Enter the details of your request in our form. We’ll answer you by email as soon as we can.