FAQs
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In which accounts can I make deposits?
Discover the accounts in which you can make deposits using the National Bank app for businesses. Keeping track of your finances is easier than ever.
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Which accounts can I use to make transactions in the app?
Discover the accounts from which you can make transactions in the National Bank app for businesses with our Business Help centre.
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Should I keep the original cheque if the deposit was made?
We want to confirm that your deposit has been transferred into your account and that all our procedures have been completed before you get rid of your cheque.
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The Sign button isn’t working. What can I do?
Is your sign button blocked? Follow the steps to unblock it during a transaction in the National Bank app for businesses.
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How do I give access to a user?
Did you know you can use your online administrator options to manage your users and their access to digital deposits? Learn more in our Business Help centre.
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How long do I keep my original cheques after my deposit?
Did you know you can keep your original cheques for a period of 15 days after they’ve been digitally deposited? Learn more in our Business help cantre.
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How do I use a scanner to make Digital deposits?
Discover how to use your scanner with just a few simple steps and start using direct deposit to send your funds directly into your National Bank account.
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Is it safe to send my documents online?
Transferring your documents online is completely safe. We’ve created and implemented safety measures designed to protect your information.
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How do I install a scanner to make Digital deposits?
Discover how to install your scanner with our simple steps and start using direct deposit to send your funds directly into your National Bank account.
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What is a Digital deposits?
Facilitate your CAD or USD deposits with our Digital deposits option offered through your online banking for business.
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What to do with your physical cheques?
Don't forget to keep the physical copies of your cheques in a safe area after depositing them into your National Bank account.
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Where can I get a scanner?
Get a scanner from our recommended supplier or the supplier of your choice and start using Digital deposits to send funds to your National Bank account.
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When will funds deposited remotely become available?
Did you know that digital cheque deposits are subject to the deposit and withdrawal limits applicable to your account? Learn more in our Business Help centre.
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Do I need to clean the scanner?
Clean your scanner using the following instructions and ensure a hassle-free process when it comes to using direct deposit with your National Bank account.
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Is there a limit to the amount I can deposit each day?
Learn how your digital deposit limits can vary depending on your National Bank business profile. For more details consult our Business Help centre.
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When will deposited funds be available?
Find out when funds are available in the National Bank app after a deposit. You can contact your advisor to change your deposit/withdrawal limit.
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What is the cut-off time for making a same-day deposit?
You can make a deposit and receive it in your account the same day if you make your deposit by the cut-off time.
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How do I install the National Bank app for businesses?
Learn how to download the National Bank app for businesses to manage your business, view users accesses, upload files, and keep track of your business.
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How many cheques can I deposit at once using the mobile app?
Do you have multiple cheques that you want to cash at once? Discover how many you can deposit at a time with the National Bank app.
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Why can’t I deposit a cheque using my mobile device?
Discover the possible reasons as to why you are unable to deposit a cheque with your mobile device with our Business Help centre.
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Can I sign for a subsidiary's transaction from my business in the app?
It is possible to sign for a subsidiary's transaction from your main company. Discover the different ways to do so in the National Bank app for businesses.
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What deposits can I make with the National Bank app?
Discover the types of deposits you can make with the National Bank app for businesses and which of your users can perform those transactions.
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How can I manage my subsidiaries' accounts online?
Discover how to efficiently manage your various subsidiary accounts online with your online banking for business.
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How do I make a deposit with my mobile device?
Depositing funds from your mobile device is easier than ever. Be sure to provide the necessary authorization to access the mobile deposit option.
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Does the cheque need to be endorsed by a Bank client?
Did you know you can simplify how you deposit your cheques with virtual endorsement? Learn how in our Business Help centre.
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What can I do with cheques that cannot be deposited online?
Cheques that cannot be deposited using the Digital deposits service can be deposited at an ABM or at one of our branches.
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When can I deposit my cheques using Digital deposits?
Did you know you can deposit cheques remotely using our online banking for business? Learn how in our Business Help centre.
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What items can be deposited online using Digital deposits?
Did you know that digital deposits can be used to deposit a number of banking items from your online platform? You can consult the full list.
More questions by subcategory
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Account management
Do you have questions about managing your account in online banking for business? Find answers in our Business Help centre.
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Payments and transfers
Do you have questions about payments and transfers in online banking for business? Find answers in our Business Help centre.
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Reports and statements
Do you have questions about reports and statements in our online banking services for businesses? Find answers in our Business Help centre.
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Foreign exchange
Do you have questions about foreign exchange and the international solutions available to you? Find answers in our Business Help centre.
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Interac e-Transfer®
Do you have questions about Interac e-Transfer? Find answers in our Business Help centre.
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File transfers and download reports
The Business Help centre can help answer any questions about the transfer of files and download of reports in online banking for business
