Important notices
Canada Post labour disruption: Go digital to manage your banking operations independently
There may be postal service delays across Canada in the coming weeks.
Here are some alternative solutions to limit the effects of possible service delays on your daily transactions and payments.
Sign up for our digital banking solutions to:
- View your company's banking information at any time
- Set up pre-authorized payments
- Make accelerated transfers
- Receive electronic payments from your clients
- And more
Visit our Help centre to learn how to get your statements online and how to view them.
Information about your payments
Despite possible postal service delays, your payments are due on the scheduled due dates.
Information about receiving debit cards
It may take longer than expected to receive your debit card. If you need your debit card urgently, you can visit one of our branches with two pieces of identification.
Do you need help?
Visit our Help centre or call us at 1-844-394-4494, Monday to Friday, from 7 a.m. to 8 p.m. (ET). You can also visit one of our service centres.
For more information on the current situation, we invite you to visit the Canada Post website regularly.
Updates on the tariffs between Canada and the United States
Read our President and CEO's message to our clients.
We understand the uncertainty and disruption that the recent tariff announcements may cause for different sectors of the economy.
Rest assured, we’re here to support you and offer advice adapted to your needs.
We are closely monitoring how this situation may evolve and its impact on our clients. Our aim is to provide you with our analyses so you can make informed decisions.
Do you have any questions?
- Don’t hesitate to contact your account director
- Or make an appointment with one of our advisors
For more information about how tariffs may affect your business, consult the following resources:
National Bank completes acquisition of Canadian Western Bank
National Bank of Canada (“National Bank”) (TSX: NA) today announced the completion of its previously announced acquisition of Canadian Western Bank (“CWB”).
“Today is an exciting day for National Bank and marks a pivotal step in our history. This transaction will allow us to deliver a stronger banking choice for all Canadians and Canadian businesses. Our combined organization will provide customers with an expanded product and service offering nationally, while maintaining regional expertise. Thanks to CWB’s established roots in Western Canada, National Bank is expanding its operations. We will pull strengths from our collective network and further extend the depth and breadth of our banking capabilities,” said Laurent Ferreira, President and CEO of National Bank.
With the closing of the transaction, integration activities will begin, and further transition will continue. National Bank looks forward to onboarding CWB clients and employees in the coming months.
As a CWB client, please consult our migration hub for our most up-to-date information.
Stay vigilant with phone calls, emails and texts.
- Stay vigilant. National Bank will never ask for your password or verification code in a phone call. If you receive such a call, do not procide information.
- If you receive a text message or an email prompting you to click on a link asking for personal information, do not click on it or provide any requested information. National Bank will never use this method to verify your personal information.
- If you’re a National Bank client, and you’ve already provided your information to one of these links, contact our customer service (514‑394‑5555 or 1‑888‑835‑6281). One of our representatives will help you.
Follow Our tips to prevent fraud
Changes to our banking services offer for businesses
As of November 1, 2024, the following changes will be applied to our banking services offer.
