Important security notice
Remember to protect your personal banking information such as verification codes, your PIN, and password at all times. National Bank® or Laurentian Bank will not have employees contact you in person to ask for your personal banking information. Only use official communications from National Bank and Laurentian Bank for information about the migration. Stay vigilant for potential fraudulent communications.
Migration letters and guides
Communications for signing up for online banking for business
National Bank’s online banking for business allows you to manage your operations at any time from your web browser or the National Bank app.
- The week following reception
To help ensure uninterrupted access to your business banking services, we strongly recommend enrolling in National Bank's online banking for business services before the migration weekend of November 6 to 8, 2026.
In the week after you receive your migration letters and guides (one or more, depending on your profile), the persons you have designated to manage the general management of your bank accounts will receive the following communications to begin the enrollment process:
- An email from communications@contact.bnc.ca that contains information concerning the enrollment process, as well as the support services available to help you complete the setup.
- You’ll receive your login credentials for online banking for business, including a user code sent by email from noreply@notifications.bnc.ca and a temporary password sent by text message from sender 262258. If your mobile phone number is not on file, please follow the instructions provided in the email to access your account.
- An email with the Online Banking Enrollment Guide – Business. This guide is sent to you via Docusign® from dse_NA3@docusign.net and outlines the migration of online banking for business services and the steps you need to take to complete your enrollment. You can also view the online version of this document.
- A mailed package containing a SecurID® token and wire transfer instructions, if applicable. This physical security token is required to sign in, approve wire transfers, and order additional tokens for other users within your business.
If your business is part of a group, you may receive several communications and login credentials for your online business banking services.
Letter concerning your debit card
Mid-October 2026
If you currently have an active Laurentian Bank debit card, you’ll receive a new Business Client Card from National Bank. You will also receive your personal identification number (PIN) in a separate envelope.
If your business has multiple debit cards, each card and PIN will be mailed separately to the address on file. For easy reference, the last four digits of the corresponding Laurentian Bank debit card are clearly indicated in each envelope.
Please note that the information embossed on your National Bank Business Client Card may differ from the information on your Laurentian Bank debit card.
Monitor our communications on your credit card
Your Laurentian Bank business credit card remains fully functional during and after the migration weekend of November 6 to 8, 2026.
You can continue to use your credit card as usual for your everyday business transactions, as well as access your account through the Laurentian Bank credit card portal.
Additional information regarding your business credit card, including key dates, terms and conditions, and required actions, will be communicated at a later date.
Paying your credit card following the migration of your bank account
If you want to pay your Laurentian Bank credit card through National Bank’s online banking platform, you must add “Laurentian Bank Visa” as a supplier under the “Bills” tab. Watch our demo to learn how.
If you need additional support, you can also contact Laurentian Bank at 1-800-252-1846.
Frequently asked questions
Reminder of key dates
We’re here for you
Little details that matter
® DOCUSIGN is a registered trademark of Docusign Inc.
® SECURID is a registered trademark of RSA Security Inc. Authorized user: National Bank of Canada.
® LAURENTIAN BANK is a registered trademark of Laurentian Bank of Canada.
© Laurentian Bank of Canada and National Bank of Canada, 2026. All rights reserved. Any reproduction, in whole or in part, is strictly prohibited without the prior written consent of Laurentian Bank of Canada and National Bank of Canada.