I can’t see the mobile deposit feature in the app
If you’re unable to access this feature, make sure that you’re using the latest version of the National Bank app. After updating the app, you should see a camera icon in the lower-right corner of the screen.
The app won’t accept my cheque
- First, make sure that you follow the deposit instructions
shown on the camera screen.
- If your cheque is
folded, crumpled or torn, the app may not be able to read it.
- If your cheque is not from a Canadian institution, please
visit a branch to deposit it.
- If you’ve exceeded the
monthly limit for mobile deposits ($50,000), please visit a branch
to deposit your cheque.
If you still can’t deposit your cheque after checking all of the points above, please visit a branch or ABM to make your deposit.