Help Centre

Why is part of my deposit is frozen?

When you deposit a cheque using the National Bank app, or at an ABM, a part of that amount can be accessed immediately. The rest will be frozen for 1 to 5 business days. 

The amount frozen and the length of the hold depends on the deposit withdrawal (also known as authorized transit) rating assigned to your file.

Here's how to see the available balance in your account after a deposit:

 

From your web browser:

  1. Sign in to your online bank.
  2. Click on your account
  3. Your available balance will be shown under Available balance.

 

From the app:

  1. Sign in to the National Bank app.
  2. Click on your account, then select the Details tab.
  3. Your available balance will be shown under Available balance.
 
Email or call us at 1-888-835-6281 to check if you can increase your deposit withdrawal amount. Certain conditions apply.

Related questions

Dessin de bulles de conversation

Chat with our virtual assistant 

Ask a question for immediate answers to your questions, available 24/7