Help Centre

I forgot the password for my online bank. What now?

Here are two ways to reset your password:


From your web browser

  1. Go to the sign-in page
  2. Click on Forgotten password
  3. Follow the instructions. 

Watch our demo on how to reset the password for your online bank


From the National Bank app

  1. Go to the sign-in page on the app. 
  2. Click on Forgotten password
  3. Follow the instructions. 

Watch our demo on how to reset your password from the app


You’ll receive a verification code the next time you sign in, even if you’ve selected the “Remember me” option. 

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