Can I access the online bank without an email address? You need to have an email address, or create one, to sign in to your online bank or the National Bank app.
Does my PIN change if I have a new debit card? Your PIN won’t change if you get a new debit card, unless otherwise specified.
How do I change my debit card’s PIN? Edit your debit card’s PIN at any of our National Bank ABMs. Find the one nearest you with our branch locator.
How do I change my password online? Change your password from your online bank or the National Bank app, no call necessary.
How do I get a PIN for my new debit card? Get the PIN for your new debit card after you open your bank account at a branch or online.
How to file a complaint Unsatisfied with our service? For a quick and easy resolution, here’s how to file a complaint.
I forgot my PIN. How can I get a new one? Here’s how to get a new PIN for your credit or debit card at one of our branches or over the phone.
I forgot the password for my online bank. What now? Forgot your password? Quickly reset it from your web browser or the National Bank app.
I forgot which email I use to sign in. What now? Did you forget the email you use to sign in to your online bank? Call us at 1-888-835-6281 to regain access to your account.
I haven’t received my verification code. What now? Haven’t received your verification code? Request a new one or call us at 1-888-835-6281 for help.
Why do I get a verification code every time I sign in? A verification code is required each time you sign in to your online bank as a security measure. Learn more about protecting your online profile.