Help Centre
User ID and PIN
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Can I access the online bank without an email address? You need to have an email address, or create one, to sign in to your online bank or the National Bank app. -
Does my PIN change if I have a new debit card? Your PIN won’t change if you get a new debit card, unless otherwise specified. -
How do I change my debit card’s PIN? Edit your debit card’s PIN at any of our National Bank ABMs. Find the one nearest you with our branch locator. -
How do I change my password online? Change your password from your online bank or the National Bank app, no call necessary. -
How do I get a PIN for my new debit card? Get the PIN for your new debit card after you open your bank account at a branch or online. -
How to file a complaint Unsatisfied with our service? For a quick and easy resolution, here’s how to file a complaint. -
I forgot my PIN. How can I get a new one? Here’s how to get a new PIN for your credit or debit card at one of our branches or over the phone. -
I forgot the password for my online bank. What now? Forgot your password? Quickly reset it from your web browser or the National Bank app. -
I forgot which email I use to sign in. What now? Did you forget the email you use to sign in to your online bank? Call us at 1-888-835-6281 to regain access to your account. -
I haven’t received my verification code. What now? Haven’t received your verification code? Request a new one or call us at 1-888-835-6281 for help. -
What are the minimum requirements for my online bank password? Learn about the minimum requirements when creating a new password for your online bank. -
Why do I get a verification code every time I sign in to my online bank? Here’s why you’re receiving a verification code from National Bank by text, email or automated phone call when you sign in to your online bank.
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