Help Centre

How do I change my password in my online bank or app?

Here are two ways to change your password:

 

From your web browser:

  1. Sign in to your online bank.
  2. Click on the profile icon in the top right.
  3. Under My Sign-in ID, click Edit next to your current password.
  4. Follow the instructions.

From the National Bank app:

  1. Sign in to the National Bank app.
  2. Click on the main menu.
  3. Select My profile, then Sign-in ID.
  4. Click Edit beside your current password and follow the instructions.

 

You’ll receive a verification code the next time you sign in, even if you’ve selected the “Remember me” box.

 

Discover the minimum requirements you need to meet when you create a new password.

 

Forgot your password and unable to sign in? Here’s how to reset it.

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