Help Centre

Why do I receive a verification code every time I sign in to my online bank?

We added a level of security because you can now connect to your online bank from different devices.

The first time you sign in, you’ll receive a verification code by email or text to verify your identity, as well as each subsequent connection if you choose not to check the Remember me box to memorize your device on the sign-in page.

With this protection, you’ll be notified by email or text if:

  • Someone tries to access your account.
  • If we spot a geolocation change in your device’s memory.
  • If a change or update of your browser or operating system is detected.

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