If you are unable to see your credit card or one of your accounts in Internet Banking Solutions for Businesses, here are the steps to follow:

1. Check your accounts

• Make sure you are signed in with the correct user code.
• Verify if your account or credit card has been added to an account group.

Good to know: To view the account of one of your subsidiaries in a service agreement, you must:

1. Click on your name in the top right corner of the screen.
2. Click Change service agreement.
3. Select the business service agreement starting with "**".

Consult the following pages for more details on account groups:

• What is an account group?
• How do I add a new account to an existing account group?
• How do I create an account group for a user?
• Assign an account group to a user?

2. Update your information

• Refresh the web page or restart the web or mobile app.
• Check your permissions for any display restrictions.

3. Remove and reassign the account group

Make sure you have the required rights and permissions before performing this action. 

Consult the following pages for more details on account groups:

• How do I remove an account group from a user? 
• How do I assign an account group to a user? 

Once you’re done, don't forget to save and approve your changes.

If the problem persists, please contact us.