FAQs
-
Who do I contact about fees and rates?
Don't know who to contact about fees and rates for the foreign exchange platform? Get your information here on navigating the platform.
-
How do I make a foreign exchange transaction?
Discover the steps to keep in mind when making a foreign exchange transaction from your online banking for business.
-
What is an exchange rate collar?
Learn about an exchange rate collar and how it can benefit your business in our online banking for business.
-
What are the international payment methods?
Learn about payment methods that can be used to send or receive money internationally from Internet Banking Solutions for Businesses.
-
In what types of situations should I talk to my trader?
Did you know there exists different situations where it is pertinent to consult your foreign exchange trader? Discover the different scenarios.
-
What is a currency swap?
Are you familiar with currency swaps? Learn more about this feature (or reciprocal credit agreements) and how to use them.
-
What is a letter of guarantee?
Do you have questions about a letter of guarantee and how it can facilitate your international transactions? Learn more from our Business Help centre.
-
Why can’t I change, merge, postpone or advance a contract?
Discover the different reasons why you might not be able to change, merge, postpone, or advance a contract from the foreign exchange platform.
-
Can I place foreign exchange contracts for any term?
Contact your foreign exchange trader to learn the maximum term you can place foreign exchange contracts from your online platform
-
Does National Bank have an international presence?
National Bank of Canada is present in several major cities around the world to better meet the needs of our clients, both in our brancnes and online.
-
Can I place market orders?
It’s not possible to place market orders right now, but this option will be available in the future in your online platform.
-
Why can't I see the rate for my contract?
Discover how you can access information from your foreign exchange trader if your contract rate is not displayed. Learn more from our Business Help centre.
-
Do I still have access to a trader for my operations?
Learn about how you can access your foreign exchange trader for your transactions in our online banking for business.
-
How do I correct an error in a foreign exchange transaction?
Did you notice an error in a foreign exchange transaction? Discover the tips on how you can resolve this issue from the online platform.
-
Is there a fee if a transaction is cancelled or modified?
Learn more about the transaction fees that may apply in case of cancellation or modification of foreign exchange contract.
-
What is a foreign exchange contract?
Are you conducting international business? Learn what a foreign exchange contract is in our online banking for business.
-
How long does it for a monetary adjustment in a contract?
Learn how long it takes for a monetary adjustment following a cancellation or modification of a foreign exchange contract.
-
What are the benefits of the new foreign exchange platform?
Want to learn more about the advantages and differences of the new foreign exchange platform? Consult our Business Help centre.
-
How can I access technical support?
Here’s how you can access technical support when using the foreign exchange platform from online banking for business.
-
What is a foreign exchange spot transaction?
Learn everything you need to know about foreign exchange spot transactions and how they work in our online banking for business
-
How do I customize my main currency pairs?
Not sure how to customize main currency pairs in the new foreign exchange platform? You can learn about the different steps here.
-
How can I protect my business against currency risk?
Learn about currency risk and the tools available to help you protect your business from our online banking for business.
-
What are the banking solutions for international trade?
Discover all the banking solutions available to you for international activities. To learn more, you can consult our Business Help centre.
-
What do I do if I exceeded my currency transfer limit?
Learn what to do if you receive a message saying that you exceeded your currency transfer limit in our Internet Banking Solutions for Businesses.
-
What transactions can I make on the new platform?
Learn more about which transactions you can make on the new foreign exchange platform when you've signed into online banking for business.
-
When will my transaction be visible on the platform?
When you sign in to your online banking for business, your transaction will be visible on the platform as soon as its confirmed.
-
Where can I view all my executed and future contracts?
Learn how to view all executed and upcoming contracts on the new foreign exchange platform from your online banking for business.
-
How can I use a booked transaction to make a trade?
You can use an already booked foreign exchange transaction to make a trade from your online banking for business.
More questions by subcategory
-
Account management
Do you have questions about managing your account in online banking for business? Find answers in our Business Help centre.
-
Payments and transfers
Do you have questions about payments and transfers in online banking for business? Find answers in our Business Help centre.
-
Reports and statements
Do you have questions about reports and statements in our online banking services for businesses? Find answers in our Business Help centre.
-
Digital deposits
Do you have questions about digital deposits in our online banking services for businesses? Find answers in our Business Help centre.
-
Interac e-Transfer®
Do you have questions about Interac e-Transfer? Find answers in our Business Help centre.
-
File transfers and download reports
The Business Help centre can help answer any questions about the transfer of files and download of reports in online banking for business
